Hello,
You have PHP memory error https://prnt.sc/1gayooh
Contact your hosting provider to increase the memory limit.
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Hello,
You have PHP memory error https://prnt.sc/1gayooh
Contact your hosting provider to increase the memory limit.
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Hello,
Provide us with WP Dashboard and FTP access to your site. Probably you have some out of date files in your child theme. We need to take a closer look at this.
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Hello,
Add the below code to Theme Options > Custom CSS
ul.woocommerce-order-overview, .order_details {
list-style: none;
}
section.woocommerce-bacs-bank-details {
text-align: center;
}
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Hello,
Why did you set cart and Checkout pages as Drafts https://prnt.sc/1gaqeg9 I changed status to Published. Try to proceed with the checkout process after that.
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Hello,
Go to Theme Options > WooCommerce > Shop > Shop page layout > Disable Product Added Notification option.
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Hello,
Read this post and follow the instruction https://docs.wp-rocket.me/article/1436-mini-cart-cached-already-has-product-in-it
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Hello,
I see that you use Cloudflare. Try to clear the CDN cache.
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Hello,
1) Yes. It supports WP 5.8.
2) They will try to finish tomorrow. Sorry for this delay.
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Hello,
Try to install one of the dedicated SMTP providers https://docs.woocommerce.com/document/email-faq/#section-7 and check emails after that.
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Hello,
They used custom CSS with categories classes to add custom paddings for these categories only https://prnt.sc/1g9tha5
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Hello,
Thank you for choosing our theme.
Have you already imported any demo content? Could you, please, provide us with link to your site?
This home page https://xstore.8theme.com/demos/home-banners/ created using WPBkery page builder and product look element is not available for the Elementor https://prnt.sc/1g9s1eg
All the other elements could be created using Elementor product tabs and Banner with mask element.
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Hello,
I suppose your server limit causes the issue with the new WP widgets https://prnt.sc/1g9q0ew So, contact your hosting provider to check the server error logs and fix the limits.
Regards
Hello, @Amir
You used out of date version of theme and core plugin that was not compatible with WP 5.8. Besides one of the third-party plugins caused the issue with the widgets but we can’t check which one because your hosting blocks our IP and we can’t access your site to test and to your FTP https://prnt.sc/1g9ldtb
Please, disable the firewall to allow us to find the reason of the issue.
Regards
Hello, @Amir
You used out of date version of theme and core plugin that was not compatible with WP 5.8. Besides one of the third-party plugins caused the issue with the widgets but we can’t check which one because your hosting blocks our IP and we can’t access your site to test and to your FTP https://prnt.sc/1g9ldtb
Please, disable the firewall to allow us to find the reason of the issue.
Regards
Hello,
Email builder is not compatible with the multilingual plugins at this moment, unfortunately. Our developers already have the task to add support of multilingual plugins in the features list but I can’t tell you when they implement this.
So, if you need multilingual emails then use default WooCommerce templates or look for another email builder that supports this.
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Hello,
Do you use Windows or OS? What browser do you use? What version? Provide us with video of the issue, please.
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Hello,
You can use Dropme files https://dropmefiles.com/ to share the videos of the issues for better understanding.
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Hello,
Check now, please.
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Hello,
If you already set full-width slider type in the slider settings then don’t stretch row with content in the WPBakery settings https://gyazo.com/5eae0c9131476e703e4f3007458d82c8 Because it causes the mentioned issue.
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Hello,
Blog article has default padding https://gyazo.com/6e24b12027716ab9234e2c12b1604d91 and column that you added this element to also comes with padding. So, remove the default column padding https://prnt.sc/1g8kals
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Hello,
Could you, please, explain in more detail what you mean by “tab menu option”?
Provide us with the screenshots for a better understanding.
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Hello,
click this link see problem
You provided link to screenshot but we asked link to page where you have the mentioned issue. Please, provide us with link to page on your site where you have the mentioned issue.
Still same issue for cookies not show I remove all caches and disable plugin “Cookie Notice & Compliance for GDPR / CCPA””but same issue
a) How did you detect that cookies are blocked? Explain in more detail, please. Because I’m able to see cookies https://prnt.sc/1g8em4y
b) Go to Appearance > Themes > install and activate Storefront theme. Do you have the mentioned issue when the Storefront theme is enabled?
AMP plugin working on laptop screen I want only work on mobile not laptop
Provide us with FTP access to your site to check the mentioned issue in more detail.
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Hello,
We have contacted the YITH Wishlist plugin author with this question https://wordpress.org/support/topic/conflict-with-the-wpbakery-gallery/ because it happens even with the default theme not just with the XStore theme.
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Hello,
I don’t see the mentioned issue https://prnt.sc/1g7x034
The mentioned issue could be if you checked the shop page with resized the window to the mobile size and then stretch it to desktop size without page reloading.
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Hello,
Point is that issue is related to Massive addons update and changes that they made. We have contacted them https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=117&filter=all#comment_26860161 but get no answer. We tried to fix it using custom styles but it does not help a lot because requires changes from the plugin author site. So, unfortunately, we can do nothing with this.
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Hello,
We don’t have issues with the header styles with the latest version of the theme. But if you copied the header.php file to the child theme you will need to update it and add the changes that were made in the parent theme.
So, provide us with WP Dashboard and FTP access to your site to help you with the update.
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Hello,
Keep this option disabled https://prnt.sc/1g7pxz2 It causes the issue with the product gallery.
Regards