Topic: Error when upload purchase key - by fahad

Hello,

1/ I do not see any problem – https://gyazo.com/79f11a7fe4114e7cc61d3049a5aad40b
You can disable/enable this content via XStore > White Label Branding > Hide registration form option.
2/ Thanks for the screenshot. Provide URL of page where the problem persists.
3/ Go to Plugins > try to disable “Cookie Notice & Compliance for GDPR / CCPA” plugin.
4/ Do you use server cache or CDN? Clear all cache.
5/ Every additional element on the page increases the dom structure. To reduce it remove the elements, there is no other way, unfortunately (for example limit the number of products in the slider, or remove some elements etc).
Question about CDN you need to pass to your hosting provider.

Please open up new topics for new questions, then you will get an answer faster.

Regards

Hello,

click this link see problem

You provided link to screenshot but we asked link to page where you have the mentioned issue. Please, provide us with link to page on your site where you have the mentioned issue.

Still same issue for cookies not show I remove all caches and disable plugin “Cookie Notice & Compliance for GDPR / CCPA””but same issue

a) How did you detect that cookies are blocked? Explain in more detail, please. Because I’m able to see cookies https://prnt.sc/1g8em4y
b) Go to Appearance > Themes > install and activate Storefront theme. Do you have the mentioned issue when the Storefront theme is enabled?

AMP plugin working on laptop screen I want only work on mobile not laptop

Provide us with FTP access to your site to check the mentioned issue in more detail.

Regards

Hello,

Take my apologies for the delay in answering.

1) I checked the select options link and it’s ok https://prnt.sc/1h1kuc6 What exactly do you want to change there? Explain in more detail, please.

2), 4) We need detailed information about this. What does that mean “cookies do not show properly”?
You need to test if you have issues with the cookies when the default WP WooCommerce theme (Storefront) is activated to find out if this is XStore theme issue or this is something other that does not work with the default theme.

3), 5) FTP directory is empty https://prnt.sc/1h1mh2e Provide us with access to your WP installation to proceed with the AMP plugin issue fix.

Regards

Hello

Send us your website highlighted screenshot and URL where you are facing the issue so that we will check your issue in more details.

John Holden

Hello,

Fixed. Please clear cache and check now.

Regards

1/ It was fixed and work fine in different browsers – https://gyazo.com/ed2164e6fabe5c6c12b0e92a3ca74b51 , and it is fine for new unlogged users (checked via incognito window). There is some kind of cache on your side.
2-4. Yes
You have js errors from 3d-party plugin http://prntscr.com/1qjtjih so please, contact with plugin’s author
https://gtmetrix.com/compare/mUnq4NpR/UP5Nwtcs , read – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
https://gyazo.com/3c9b938320efbba9e3e8b78e52259b9e – these issues are related to server settings and to your content. Not to theme settings. So, contact your hosting provider to get help with this.
https://wpastra.com/add-expires-headers/
https://kinsta.com/blog/make-fewer-http-requests/
https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/

Regards

Hello,

There is no error on a real device. If you re-size screen as on your screenshot – https://gyazo.com/ae1ea86e05c7d5f9b85046d4f6d552ab , you need to re-load page.

Regards