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Appearance Widgets Not Showing - by Amir

This topic has 10 replies, 5 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

Amir

Participant

July 25, 2021 at 00:19

Hey
The options Appearance > Widgets which takes you to the widgets options is not showing. When you do App . Widgets – it goes to a blank screen

Please, contact administrator
for this information.

#295788 Copied Theme version: 7.29

9 Answers

Rose Tyler

Support staff

July 25, 2021 at 10:10

Hello,

As I can see, you updated the WordPress, so you need to update the theme and Core plugin now – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Then go to Theme Options > General > Enable Old Widgets Panel.

Regards

#295896 Copied

Amir

Participant

July 25, 2021 at 13:15

Hey

Please contact administrator
for this information.

#295921 Copied

Rose Tyler

Support staff

July 25, 2021 at 15:31

Hello,

I can see the 7.2.9 version of the theme on your site – https://gyazo.com/a5eb749d8229245e8b30717636d34e4c , but the latest one is 8.0.2
Please check.
Provide FTP access if you need any further assistance.

Regards

#295932 Copied

Mario :)

Participant

July 26, 2021 at 09:37

Hi

If it still doesn’t work after plugin AND theme update, clear cache and see if it solved.
I had the same issue, and cache clear, changed browser to Chrome and it solved.

Good luck 😉

#295988 Copied

Rose Tyler

Support staff

July 26, 2021 at 09:54

Hello @yeb3ch,

Thanks for letting us know

Regards

#295992 Copied

Mert

Participant

July 26, 2021 at 09:55

Support team, stop ignoring my tickets!!! Please look below:

https://www.8theme.com/topic/no-response-for-3-days/#post-295982

#295994 Copied

Rose Tyler

Support staff

July 26, 2021 at 10:53

Hello @Mert

Sorry for the delay in answering. Please be patient and do not spam.
Thanks in advance.
All topics will be answered

Regards

#296035 Copied

Amir

Participant

July 26, 2021 at 17:22

Mario

Thanks for your tip.

Used Firefox as well as chrome.
Same problem on both.
Site crashed, no widgets, no loading, no admin access.
I had to revert to a backup from 3 days earlier; now I’m hesitant in trying to do it again; hence messaging 8Theme Support.
Need the widgets though so don’t know what to do atm.
so aaaahhhhhrrrrr

#296134 Copied

Olga Barlow

Support staff

July 26, 2021 at 19:39

Hello, @Amir

You used out of date version of theme and core plugin that was not compatible with WP 5.8. Besides one of the third-party plugins caused the issue with the widgets but we can’t check which one because your hosting blocks our IP and we can’t access your site to test and to your FTP https://prnt.sc/1g9ldtb
Please, disable the firewall to allow us to find the reason of the issue.

Regards

#296153 Copied
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