Page 209 – 8theme.com

Forum Replies Created

Viewing 30 posts - 6,241 through 6,270 (of 30,337 total)

← 1 2 3 … 208 209 210 … 1,010 1,011 1,012 →

Olga Barlow

Participant

July 27, 2021 at 16:36

Hello,

I see that you use Cloudflare CDN. Log in to your account to allow us to clear the CDN cache https://nurgute.de/wp-admin/options-general.php?page=cloudflare#/login
We save styles to CSS file and if you use CDN cache or plugin cache you need to clear them to apply changes.

Regards

#296358 Copied In reply to: Can’t publish with the customizer after updates

Olga Barlow

Participant

July 27, 2021 at 16:29

Hello,

I removed and added the logo again and it appeared. Check now.

Regards

#296354 Copied In reply to: Logo not showing / admin bar height

Olga Barlow

Participant

July 27, 2021 at 16:23

Hello,

You updated XStore core plugin but did not update XStore theme to the latest version https://prnt.sc/1gnqwlt
Check your site now. I have updated the theme. Always update both: XStore theme and XStore core plugin, never update only one of them.

Regards

#296352 Copied In reply to: wp bakery page plugins updates

Olga Barlow

Participant

July 27, 2021 at 16:19

Hello,

Did you try to check the products when the Storefront theme is enabled?
Provide us with the screenshot of the product with the add to cart when the mentioned default theme is enabled. Because we are able to help only in case issue appears with our theme only. So, it’s very important to check how it works with the Storefront theme. Because if you have the same issue even with the Storefront theme then you will need to contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Regards

#296347 Copied In reply to: Products on backorder not displaying with “In shopping cart” button

Olga Barlow

Participant

July 27, 2021 at 16:16

Hello,

I see that you use Cloudflare CDN. Log in to your account to allow us to clear the CDN cache https://ani-mecha.com/wp-admin/options-general.php?page=cloudflare#/login

Regards

#296346 Copied In reply to: Unable to click images after update

Olga Barlow

Participant

July 27, 2021 at 16:04

Hello,

We were able to upload files via Dashboard. Check the mobile menu now.

Regards

#296341 Copied In reply to: Mobile Menu Issue After Update

Olga Barlow

Participant

July 27, 2021 at 15:40

Hello,

XStore core plugin was disabled. I enabled plugin and don’t see any issue with theme options https://prnt.sc/1gnaow3

Regards

#296334 Copied In reply to: Appearance > Customize Menu no longer loads while XStore plugin is activated.

Olga Barlow

Participant

July 27, 2021 at 15:35

Hello,

We use default WooCommerce hooks and functions to load templates. Probably that plugin register emails in different way that other WooCommerce emails and that’s why it’s not available for Email builder. So, contact the plugin author to find our why do they register emails in other way than default WooCommerce emails.

Regards

#296332 Copied In reply to: Built-in email builder | Woo Subscription email templates are missing

Olga Barlow

Participant

July 27, 2021 at 15:21

Hello,

You are welcome.

Regards

#296327 Copied In reply to: Menu issue after update

Olga Barlow

Participant

July 27, 2021 at 15:17

Hello,

Issue is caused by the woocommerce/archive-product.php file in your child theme. What changes did you do there?

Regards

#296324 Copied In reply to: Filter bar of XStore now displaying stacked vs pervious in line

Olga Barlow

Participant

July 27, 2021 at 15:01

Hello,

I checked your site and don’t see the mentioned issue https://gyazo.com/2f35b2d58306c6ef44df8e92ba2b3d7c
I suppose that you just cleared plugin cache and resaved theme options and everything is ok after that. So, do you still need any other help?

Regards

#296319 Copied In reply to: Problems with website, pictures are not showing, homepage menu bar is distorted

Olga Barlow

Participant

July 27, 2021 at 14:48

Hello,

Thank you. Log in to your Cloudflare account to allow us to clear the CDN cache https://www.tedlewin.com/wp-admin/options-general.php?page=cloudflare#/login

Regards

#296317 Copied In reply to: Both mobile and desktop menus display on al devices

Olga Barlow

Participant

July 27, 2021 at 14:34

Hello,

I see that you use CDN https://prnt.sc/1gmm11y Did you clear CDN cache? Log in to your CDN account to allow us to clear the cache https://www.modern-kicks.com/wp-admin/options-general.php?page=cloudflare#/login

Regards

#296312 Copied In reply to: Uncaught ReferenceError: etTheme is not defined

Olga Barlow

Participant

July 27, 2021 at 14:27

Hello,

We made a lot of improvements for the theme speed in version 8.0, so provide us with the FTP access to your site to fix the issue with the mobile menu and update theme and then you’ll be able to check if you have the mentioned issue after theme update.

Regards

#296308 Copied In reply to: explicit width and height

Olga Barlow

Participant

July 27, 2021 at 14:24

Hello,

Provide us with FTP access to your site. We’ll check the issue in more detail.

Regards

#296307 Copied In reply to: Mobile Menu Issue After Update

Olga Barlow

Participant

July 27, 2021 at 14:13

Hello,

Did you check the image size before uploading the image to your library?
I checked one of the images that you used for that product https://prnt.sc/1gjtt4k – 4.1Mb just one image. You have up to 8 images for every color. So, do you understand the size of your page in this case and the loading time of all these images? Optimize images to 200-300Kb max before uploading them to your Media library. Read this post https://www.wpbeginner.com/beginners-guide/speed-wordpress-save-images-optimized-web/ it would help you to understand steps of the image optimization.

Also, if you remove images from the Media library, remove them for the variations because in this case, you have a broken list. We’ll try to improve this in the next theme update but now you need to clear the images gallery manually if you remove media.

Check the gallery thumbnails slider now.

Regards

#296304 Copied In reply to: “product gallery” need to upload all variation images or no upload image?
Olga Barlow

Participant

July 27, 2021 at 11:29
Hello,

Check the fixed logo height now. Added below custom to Theme Options > Custom CSS to reduce the width

.et_b_header-logo.et_element-top-level .fixed img { width: 100px; }

The mobile header does not have the option to display another logo, unfortunately.

Regards
#296265 Copied In reply to: Sticky logo size
Olga Barlow

Participant

July 27, 2021 at 11:19

Hello,

Try this https://docs.wp-rocket.me/article/875-using-wp-rocket-with-yith-woocommerce-wishlist

Regards

#296264 Copied In reply to: Bugs after updating theme

Olga Barlow

Participant

July 27, 2021 at 11:13

Hello,

Check these categories now, please.

Regards

#296263 Copied In reply to: Shopping filter and footer issues on mobile

Olga Barlow

Participant

July 27, 2021 at 10:53

Hello,

Once you launch your stores https://prnt.sc/1gk8uwi you’ll be able to buy products and get the vendor name on the grid.

Regards

#296261 Copied In reply to: Problem between XStore and WCFM

Olga Barlow

Participant

July 27, 2021 at 09:09

Hello,

I have updated theme and core plugin to the latest version 8.0.2.
EN version of a single product is ok https://gyazo.com/b390e0660fa21aa4f905ffffe703ee70

If I edit the brand template I see changes, for example I changed the price position https://gyazo.com/de51be1fb2f6f75ad37aff585b19ad43
So, what exactly did you change in the brand template that did not apply, and tell me the brands that we could check?

Regards

#296249 Copied In reply to: SPB won’t copy

Olga Barlow

Participant

July 27, 2021 at 09:09

Hello,

I have updated theme and core plugin to the latest version 8.0.2.
EN version of a single product is ok https://gyazo.com/b390e0660fa21aa4f905ffffe703ee70

If I edit the brand template I see changes, for example I changed the price position https://gyazo.com/de51be1fb2f6f75ad37aff585b19ad43
So, what exactly did you change in the brand template that did not apply, and tell me the brands that we could check?

Regards

#296248 Copied In reply to: SPB won’t copy

Olga Barlow

Participant

July 27, 2021 at 08:22

Hello,

Ignore that message. We’ll fix this issue in the next theme update. You can use this license for multiple projects.

Regards

#296243 Copied In reply to: Activation Code

Olga Barlow

Participant

July 27, 2021 at 08:20

Hello,

We’ll fix this in the next theme update. But don’t worry about this file before the update. It does not cause compatibility issues.

Regards

#296241 Copied In reply to: Out of Date Template

Olga Barlow

Participant

July 27, 2021 at 08:18

Hello,

The shop sidebar area is in use on the shop page. So, add your widget to the shop sidebar.

Regards

#296240 Copied In reply to: Color filter sidebar

Olga Barlow

Participant

July 26, 2021 at 22:27

Hello,

You are welcome.
It’s ok to keep enabled the child theme. If you decide to add any custom functions or styles you are able to use it for these purposes. So, don’t switch to parent theme.

Regards

#296186 Copied In reply to: Importing page layouts from Demo is not working

Olga Barlow

Participant

July 26, 2021 at 22:26

Hello,

I cleared all the caches that you have and fixed menu is ok https://prnt.sc/1gbancw

Regards

#296185 Copied In reply to: menu logo duplicated and stick menu not working

Olga Barlow

Participant

July 26, 2021 at 22:20

Hello,

1) We updated also the Revolution slider plugin to the latest version (6.5.5) and they have problem with the latest version. If I downgrade slider to 6.5.4 it works. So, keep the old version enabled till they release the new version with the fix of this bug.

2) Yes, it’s a new view of WP 5.8. But if you prefer the old styles you can disable the new WP widgets in Theme Options > General > Enable Old Widgets Panel.
3) Oh, sorry https://prnt.sc/1gb86m1 It was difficult for me to work with the French. Changed back.

Regards

#296182 Copied In reply to: update not possible critical error

Olga Barlow

Participant

July 26, 2021 at 22:09

Hello,

Probably you made some changes in the child theme that cause the error. Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#296180 Copied In reply to: Uncaught ReferenceError: etTheme is not defined

Olga Barlow

Participant

July 26, 2021 at 22:07

Hello,

Contact Snapchat Pixel for WooCommerce plugin author to fix the js error https://prnt.sc/1gb1ob8
We are not developers of that plugin. That error breaks the add-to-cart process.

Regards

#296179 Copied In reply to: Remove Item button doesn’t appear
← 1 2 3 … 208 209 210 … 1,010 1,011 1,012 →

Viewing 6,270 results - 6,241 through 6,270 (of 30,337 total)

Viewing 30 posts - 6,241 through 6,270 (of 30,337 total)

← 1 2 3 … 208 209 210 … 1,010 1,011 1,012 →

Forum Replies Created

Explore our best WordPress WooCommerce Themes collection