This topic has 22 replies, 4 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler
we need a help with a bug in the shop menu page, where static blocks goes out of template and became bigger.
You can see here the correct version, in the home letwins.it/
And here the version corrupted if i land on shop page
If you need access, let me know
Check now, please.
I don’t see off-canvas sidebar on your site. Do you have this issue with the off-canvas type or when you resite to mobile and then resize window back?
I have it when using Safari and Chrome, they both give the same issue for shop pages.
That screenshots have been shotted by desktop
please explain your issue in more details so that we will check your issue in more details .
In Shop Page i see the filter bar collapsed like i’m viewing website on mobile, but as you can see by photos i am viewing on desktop.
When i land on the accessories page (for example)
i see the full open sidebar..
this is strange :/
I don’t see the mentioned issue https://prnt.sc/1g7x034
The mentioned issue could be if you checked the shop page with resized the window to the mobile size and then stretch it to desktop size without page reloading.
This happened just on Safari. Not on Chrome
It does not matter https://prnt.sc/1ndtujl Everything works ok for me.
Sorry Olga, I recognize your support but this doesn’t seem like a helpful attitude. If I encounter a problem I don’t think it’s professional to respond that “it doesn’t matter because you see it correctly”. I continue to see that problem.
It’s not a matter of resized tabs, I think it’s appropriate for you to verify with tests passing from one web page to another. For example, it occurs to me when I access this link:
The photos are quite clear and obvious, I’m not here to waste time, I’m interested in solving.
hope you understand
Take my apologies if my answer looks rude or unhelpful. I checked your site multiple times and can’t recreate the issue to find out what is the reason of the problem for you.
Check my video https://recordit.co/45GH73Srln
Could you, please, provide us with the video of the issue for better understanding? Did you try to check in incognito mode to avoid browser cache issue?
Yes, here you can check the video:
During the video, I was in incognito mode and had delete the cache before the test.
Hope it could help,
I finally am able to reproduce the problem following your actions from the video.
Could you, please, provide us with FTP access to your site? We’ll check the issue in more detail?
Thank you Olga!
I’m really glad about it! Thank you
Please check FTP access – https://gyazo.com/14a9ef15017b1896cb59ba635827c0fc
Try it now
Thank you. I have passed the issue to our developers. I’ll inform you once get a reply from them.
Thank you Olga
Did you change Admin access https://prnt.sc/1qa6nm4 ?
You must be logged in to reply to this topic.Log in/Sign up