Bugs after updating theme - by rameez - on WordPress WooCommerce support

This topic has 40 replies, 4 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

  • Avatar: rameez
    rameez
    Participant
    July 19, 2021 at 13:10

    https://prnt.sc/1c6peoo
    After updating I am getting this error my wp-admin area got too much slow too please can you figure it out whats wrong……..front end performance also reduced you may find gtmetrix score good but it was much better before update also I am loading many sections in lazy load so speed should be much better then this
    https://prnt.sc/1c9xi1n
    All media showing this its happening after theme update please let me know how can i fix it

    Please, contact administrator
    for this information.
    39 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 14:39

    Hello,

    1) I don’t see the mentioned errors in the console https://prnt.sc/1d1qr9z
    Speed score is ok https://gtmetrix.com/reports/cosmeticplanetpk.com/oTThGtCr/

    2) Provide us with FTP access to your site to check the issue with the preview images in the admin panel.

    Regards

    Avatar: rameez
    rameez
    Participant
    July 19, 2021 at 15:11

    details provide please be careful………and please update me soon

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 19:52

    Hello,

    We don’t need cPanel. We need only FTP: FTP host, FTP username and FTP password with access to your WP installation files.

    Regards

    Avatar: rameez
    rameez
    Participant
    July 19, 2021 at 19:57

    Using Cpanel you can edit files my ftp details are not working for some reason

    Avatar: rameez
    rameez
    Participant
    July 20, 2021 at 05:49

    Ok I have attached ftp details too make sure you changes only in betasite folder you can also use cpanel if you found any limitation

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 20, 2021 at 08:26

    Hello,

    I have updated theme to version 8.0.1 where this bug was fixed. Check now.

    Regards

    Avatar: rameez
    rameez
    Participant
    July 20, 2021 at 09:34

    Thanks its fixed now but wp-admin is still slow

    please can you suggest me some thing related to front end speed I know I have asked before too but its really important factor

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 20, 2021 at 09:40

    Hello,

    Our theme does call any additional styles or scripts for the wp-admin, we improved lazy loading and forget to disable it for the admin but fixed it in 8.0.1 version as you can see, so any other requests. So, don’t have any idea why this is slow for you.

    Frontent speed score is ok https://gtmetrix.com/reports/cosmeticplanetpk.com/RsWSP1xy/
    Try to use CDN to speed it up.

    Regards

    Avatar: rameez
    rameez
    Participant
    July 20, 2021 at 10:58

    Could you please check why first image in home slider load for some time and it vanishes it happening with all images in slider it shows white space do check in incognito mode

    https://prnt.sc/#google_vignette
    For this product row lazy load is disabled but it still load in a lazy load also this is happening with images with slider

    In home page cart and whishlist not working check by adding some item it will still show zero and also not showing in drop down like before

    https://prnt.sc/1dje3v7
    Login button should same as my theme background: #9f3759 it changed automatic

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 20, 2021 at 19:49

    Hello,

    If you don’t like lazy loading of the images you can disable it in Theme Options > Speed Optimization > Image loading type > choose Default.

    I don’t see the problem with the cart/wishlist popup https://gyazo.com/23c110297c1eef0865517c2ac00b9339

    Regards

    Avatar: rameez
    rameez
    Participant
    July 22, 2021 at 10:24

    https://prnt.sc/

    Cart and whishlist not working in home page check properly

    https://prnt.sc/1eb0ijx
    go to any product add it it will keep loading cart dropdown design is also broke cart and whishlist showing in other pages but in home

    Regarding lazy load in last version of theme we have an option to lazy load section manually

    In wp admin I am not able to navigate to theme options

    this update has break many things I am very disappointed

    My main site which is
    http://cosmeticplanetpk.com/ is also gut buggy please let me know what changes you made in server

    Avatar: rameez
    rameez
    Participant
    July 22, 2021 at 11:57

    Its solved i change image loading again to lazy and all issues resolve I am not sure how this feature is effecting other site too

    Avatar: John Holden
    John Holden
    Support staff
    July 22, 2021 at 15:35

    Hello

    Thank you so much for your kind words.

    We are glad to know that your issues was fixed if you face any issue let us know we are always here to provide you customer support.

    John Holden

    Avatar: rameez
    rameez
    Participant
    July 25, 2021 at 17:13

    https://prnt.sc/1frdq1d
    First image in slider always show empty space please can you fix it and on changing slides it show image after big delay why ?

    Please try to add product from home page it took a lot of time it work fines from product page

    Please contact administrator
    for this information.
    Avatar: rameez
    rameez
    Participant
    July 26, 2021 at 07:48

    please check this issue too Add any product in cart from product page and go back to home cart will not show you any product try this on incognito mode

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 26, 2021 at 17:12

    Hello,

    You can manage the slides animation speed and image animation speed in the slider settings https://prnt.sc/1g7kiqe Set it according to your needs.

    I don’t see problem with the add to cart on the home page https://gyazo.com/3d23bdfb8c62be924e5845f0a822985e

    Regards
    Regards

    Avatar: rameez
    rameez
    Participant
    July 26, 2021 at 17:16

    Add any product in cart from product page and go back to home cart will not show you any product try this same happens with wishlist try different scenarios for add to cart to get better idea on incognito mode

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 26, 2021 at 21:32

    Hello,

    Read this post and follow the instruction https://docs.wp-rocket.me/article/1436-mini-cart-cached-already-has-product-in-it

    Regards

    Avatar: rameez
    rameez
    Participant
    July 27, 2021 at 07:09

    I enable wc fragment option from theme features it fixed cart but not whishlist

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 27, 2021 at 11:19
    Avatar: rameez
    rameez
    Participant
    July 30, 2021 at 19:43

    Cart still not working after enabling fragment script it always shows 3 items in cart in home page please look it

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 31, 2021 at 11:14

    Hello,

    Check now, please. I followed the instructions that I sent to you and excluded mini cart and wishlist cookies from the cache http://i.prntscr.com/DgtWJ_RPQxi620o280Dylw.png

    Regards

    Avatar: rameez
    rameez
    Participant
    August 1, 2021 at 08:16

    So do i need to keep enable fragment script or it can work without it too ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 2, 2021 at 11:27

    Hello,

    Keep that enabled.

    Regards

    Avatar: rameez
    rameez
    Participant
    August 2, 2021 at 13:58

    Its solved to some extend not fully If new visitor visits cart shows 3 items once user visit cart then it shows empty from now onward cart work fine through whole website

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 2, 2021 at 19:07

    Hello,

    I don’t see any item in cart if checking your site https://prnt.sc/1iffpm4
    If I add to cart then the product appears in the cart. So, I don’t see the mentioned issue anymore.

    Regard

    Avatar: rameez
    rameez
    Participant
    August 6, 2021 at 13:17

    https://prnt.sc/1jujc0q

    Add any product to cart close website reopen it again cart will not work please check above picture

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 6, 2021 at 15:28

    Hello,

    Keep this option disabled https://prnt.sc/1jvvuj9 and try now.

    Regards

    Avatar: rameez
    rameez
    Participant
    August 7, 2021 at 06:24

    Its still there in desktop
    Does wp rocket slow downs wp – admin area ?

  • 1 2
    Viewing 30 results - 1 through 30 (of 40 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.