Hello @HDTeam,

Thank you for reaching out to us with your concerns regarding the page loading speed issues you’ve been experiencing. We understand how important it is to maintain a swift and responsive website, and we appreciate the efforts you’ve already made to optimize your site’s performance.

Based on the information you’ve provided, it appears that the server is indeed reaching its max_children limit, which is a common issue when dealing with PHP-FPM (FastCGI Process Manager). This can occur when there is a high demand on your server’s resources, often due to a surge in traffic or resource-intensive operations, such as the product filtering feature on your website.

To address this, we recommend the following steps:

1. Review the PHP-FPM configuration, specifically the max_children setting, to ensure it is optimized for your server’s resources and the traffic your website receives. It may be necessary to increase this limit(maybe 500 or 1000), but this should be done cautiously to avoid overloading the server. For more information, please take a look at this: https://serverfault.com/questions/479443/php5-fpm-server-reached-pm-max-children.

2. Analyze the product filtering functionality to determine if it can be optimized further. This could involve caching the results of common filter queries or optimizing the underlying database queries to reduce the load on the server.

3. Consider implementing a more aggressive caching strategy for your website’s content, especially for pages that do not change frequently. This can reduce the number of requests that reach the server, thereby decreasing the likelihood of hitting the max_children limit.

4. Monitor your server’s resource usage regularly to identify any patterns or spikes in traffic that could be contributing to the problem. This can help you make informed decisions about resource allocation and scaling.

5. If the issue persists, it may be worth exploring other hosting solutions that can offer more resources or better scalability options to accommodate your website’s needs.

6. Since you’re using the WPML plugin, please also take a look at this article: https://wpml.org/tutorials/2022/03/boosting-the-performance-of-your-multilingual-wordpress-site/

We understand that these technical aspects can be challenging, and we are here to assist you further. If you require more in-depth support or would like us to take a closer look at your configuration, please do not hesitate to get in touch with our technical support team.

We are committed to helping you resolve these issues and ensuring that your website operates smoothly. Thank you for your patience and understanding as we work together to find a solution.

Best Regards,
8Theme’s Team

Hi @khurram virk,

We’ve uploaded the File Uploading Area.

Can you check again?

Thank you!

Dear Jay,

We hope this message finds you well.

Please be advised that you can update your custom CSS with the following code:

.fix-btn {
    position: fixed !important;
    width: 100% !important;
    z-index: 9999;
    bottom: 0;
    left: 0 !important;
    background: transparent !important;
}

Applying this code will ensure that your button remains fixed at the bottom of the page.

Furthermore, we must inform you that replicating the exact functionality of the example you provided may necessitate additional customization. Should you require further personalization, we invite you to consider our premium service. You can request this service through the following link: https://www.8theme.com/account/#etheme_customization_panel

Should you have any further inquiries or require assistance, please feel free to contact our support team. We are always at your service.

Warm regards,
The 8Theme Team

Dear Mr. Khurram Virk,

We are currently experiencing difficulty accessing your website, as it appears to be blocked by a firewall. This issue is significantly impacting our ability to proceed with our work. For your reference, please find a screenshot of the error we are encountering: https://prnt.sc/GYM8biyAAQBR.

We kindly request that you investigate this matter at your earliest convenience to resolve the access issue. Your prompt attention to this problem would be greatly appreciated.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Dear Antonis,

We hope this message finds you well.

We would like to bring to your attention that integrating the Revolution Slider on the homepage may impact the page’s loading speed. To enhance the performance of your slider, we kindly suggest reviewing the following tutorial on optimizing load speed: https://www.sliderrevolution.com/tutorials/optimizing-load-speed-and-performance/.

As an alternative, you may consider utilizing the Elementor Slider, which can be found here: https://elementor.com/widgets/pro/slides-widget/.

Furthermore, for cache optimization, we recommend exploring the WP-Rocket plugin. Detailed guidance on how to fine-tune its settings in conjunction with our XStore theme is available at: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear Jay,

We hope this message finds you well.

We’re writing to inform you that several pages on our website have been configured to utilize the custom footer. In an effort to enhance the user experience, we have recently edited this custom footer to include a static block positioned above it. As a result of this update, you will now observe that all the relevant pages are consistently displaying two buttons, as illustrated in the screenshot provided below:

[https://prnt.sc/wdqwb3IcJkhZ](https://prnt.sc/wdqwb3IcJkhZ)

Should you require any further assistance or have any questions regarding this modification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Luiza,

We would like to inform you that the text you wish to alter can be found and edited within the Sale Booster plugin, specifically under the “Account Login/Register Tabs” settings. For your convenience, I have provided a screenshot that illustrates the location of these settings:

[https://prnt.sc/DYPqYO2KPJfS](https://prnt.sc/DYPqYO2KPJfS)

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hi @Taalaki Abaya,

1. To remove the Buy Now button, please navigate to Theme Options > WooCommerce(Shop) > Single Product Page > Layout > disable the Buy Now button: https://prnt.sc/RSEc-LPtc_BS. After that add the following codes under functions.php file locates in your child theme to add Messenger button:

add_action('woocommerce_after_add_to_cart_form', 'n2t_woocommerce_after_add_to_cart_form');
function n2t_woocommerce_after_add_to_cart_form(){
	?>
	<button>Messenger</button>
	<?php
}

2.
a. Those texts can be editted via Elementor Editor:
– https://prnt.sc/GfK3JzKMgLb9
– https://***lakiabaya.com/wp-admin/post.php?post=103&action=elementor
b. The texts above image product can be translated there: https://***lakiabaya.com/wp-admin/admin.php?path=languages%2Fthemes%2Fxstore-ar.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

3. Please add the following CSS:

.header-main .et_column.et_col-xs-3.et_col-xs-offset-0.pos-static span.et_connect-block-sep {
    display: none;
}

Warm regards,
The 8Theme Team

Dear Glam.eu Team,

We hope this message finds you well.

We are writing to inform you that we have successfully applied the hotfix to your website as part of our ongoing commitment to maintain and improve your online presence.

At your earliest convenience, could you kindly review the changes to ensure that everything is functioning as expected? Your confirmation on the successful application of the hotfix would be greatly appreciated.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Subject: Instructions for Adjusting Font Size on Product Elements

Dear TronShop,

We hope this message finds you well.

We would like to provide you with the necessary CSS code to adjust the font size of certain elements within your product screenshots. Kindly insert the following custom CSS snippet into your website’s stylesheet:

.single-product .et_product-block .woocommerce-product-details__short-description p,
.single-product .et_product-block .woocommerce-product-rating a,
.single-product .et_product-block div.sales-booster-estimated-delivery {
    font-size: var(--p-font-size, 1.14rem);
}

This code will ensure that the font size for the product details description, product rating links, and estimated delivery information is set to 1.14rem, or to the value of the --p-font-size variable if it is defined.

Should you require any further assistance or have any questions regarding this process, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Dear @coffeedog,

We kindly request that you proceed to the specified file located at:

/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/posts.php

Upon reaching line 3792, please locate the following code:

<a>

We ask that you replace it with the following code:

<a href="<?php echo get_the_permalink(); ?>">

Your attention to this matter is greatly appreciated.

Best Regards,
The 8Theme Team

Dear Alberto P.,

We hope this message finds you well.

We have noticed that you are utilizing the WPBakery Builder. Should you wish to modify the mobile responsive breakpoint, we kindly suggest reviewing the guidance provided in the following article: https://wpbakery.com/video-academy/control-elements-different-devices-responsive-column-controls/.

Additionally, if you are considering a transition to Elementor, we recommend consulting the information available at this link: https://elementor.com/help/mobile-editing/.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Nancy,

We hope this message finds you well.

We are pleased to inform you that we have made some updates to your custom code. Your contribution is greatly appreciated, and we would like to invite you to upload the revised code to Pastebin (https://pastebin.com/). Following this, please proceed to create a new feature request on our taskboard (https://www.8theme.com/taskboard/) for further consideration.

Below is the updated code snippet for your reference:

add_filter('woocommerce_get_breadcrumb', 'custom_woocommerce_breadcrumbs', 10, 2);
function custom_woocommerce_breadcrumbs($crumbs, $breadcrumb) {
    if (is_singular('product')) {
        $referer = wp_get_referer();
        if (!empty($referer)) {
            // Parse the referer URL to get the path
            $parsed_url = parse_url($referer);
            $path_segments = explode('/', trim($parsed_url['path'], '/'));
            $custom_crumbs = [$crumbs[0]]; // Home link

            // Build custom breadcrumb from referer
            if (!empty($path_segments)) {
                foreach ($path_segments as $segment) {
                    $term = get_term_by('slug', $segment, 'product_cat');
                    if ($term) {
                        $custom_crumbs[] = [$term->name, get_term_link($term)];
                    }
                }
            }

            // Add the current product to the custom breadcrumb
            $custom_crumbs[] = end($crumbs);
            return $custom_crumbs;
        }
    }
    // Return default breadcrumbs for other cases
    return $crumbs;
}

We thank you once again for your valuable input and look forward to your continued collaboration.

Warm regards,
The 8Theme Team

Hi @Mihalis,

We will suggest you a faster way, please add the following code under functions.php file locates in your child theme:

– Code Before Closing Head Tag:

add_action('wp_head', 'n2t_wp_head', 99);
function n2t_wp_head() {
	?>
	<script>
	</script>
	<?php
}

– Code After Opening Body Tag:

add_action('wp_body_open', 'n2t_wp_body_open', 99);
function n2t_wp_body_open() {
	?>
	<script>
	</script>
	<?php
}

– Code Before Closing Body Tag:

add_action('wp_footer', 'n2t_wp_footer', 99);
function n2t_wp_footer() {
	?>
	<script>
	</script>
	<?php
}

Hope it helps!

Dear Glam.eu,

We hope this message finds you well.

We have noticed that you are currently utilizing both the Single Product and Single Product (Old) Builders on your platform. To ensure optimal performance and prevent any potential template conflicts, we kindly recommend selecting a single builder for your product pages.

For further guidance on how to effectively use the Single Product Builder with Elementor, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team