Luca Rossi

Hello Frank,

We can confirm that this issue is entirely related to caching.

We also noticed that you have changed the number of items to six, correct?

https://prnt.sc/Uu_VoUCZ7Hd9

Best regards,
The 8Theme Team

Hello @Frank,

1. Please clear and then disable all cache plugins, if any are currently active.

2. We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check the issue again. It is possible that one of these additional plugins is causing the problem.

3. If the issue persists, please provide us with your WordPress Admin username and password.

We look forward to your response.

Best regards,
The 8Theme Team

Hello Frank,

It appears that the issue was related to caching. The latest blog is displaying three columns on our end.

Please clear all caches and check again.

Best regards,
The 8Theme Team

Hello Jennifer,

We identified a syntax error in your custom CSS code and have already corrected it. Everything should now be functioning properly.

Could you please review it once more to confirm?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @chutipao,

Kindly edit your product archive element. Under the Navigation section, please select Pagination: https://prnt.sc/ZF8VaZTU5B6H.

We hope this information is helpful.

Best regards,
The 8Theme Team

Dear @Omar Quddam,

All the product data are generated by WooCommerce plugin.

To fix “Misleading product description” errors in Google Merchant Center (GMC) for WooCommerce, you need to make sure your product data (title, description, images, price, and availability) match exactly what users see on your website.
Below is a clear, step-by-step guide specifically for WooCommerce:

1. Identify Exactly Which Products Are Flagged

In Google Merchant Center:
Products → Diagnostics → Misrepresentation → “Misleading”
Download the affected items (CSV).

Check:

- Title
- Description
- Price
- Images
- Condition (new/used)
- Variants

2. Make Sure WooCommerce Product Title ≠ Over-Optimized

Google flags if your title contains “marketing words” or things not shown on the product page.

Fix: Use a clean format: Brand + Product Name + Key Attribute (optional)
Example:

- Wrong: “🔥 Best Seller! Premium Luxury Leather Bag – 50% Off”
- Correct: “XYZ Leather Shoulder Bag – Brown”

3. Match the Description to the Real Product

Google flags when descriptions are exaggerated or don’t match the product features.

Fix in WooCommerce: Go to Products → Edit Product → Description

Remove claims like:

- “Best on the market”
- “100% guaranteed results”
- “#1 product in UAE”

Keep it factual and match what’s actually delivered.

4. Ensure Price + Availability Match the Live Website

One of the biggest causes of “misleading description”.

Issues:

- Price in feed ≠ price on website
- Product is “in stock” in feed but “out of stock” on site

Fix:

If using WooCommerce → Google Listings & Ads plugin:

- Go to Marketing → Google Listing & Ads → Sync
- Run “Force Sync”

If using other feed plugins (CTX Feed, Product Feed PRO): Enable automatic feed update every 1–4 hours

5. Avoid Using Stock Images or Images Showing Another Product

Google flags if the product image doesn’t accurately show what the buyer receives.

Fix: Use actual product photos

Don’t use:

- lifestyle models when selling the item only
- photos that show accessories not included
- watermarks that cover the product

6. Check Variant Consistency (Common WooCommerce Problem)

If you sell variations (size, color, type), you must ensure:

- Correct color / size attribute in feed
- Matching SKU, image and price for each variation
- No “Default attributes” incorrectly loaded in the feed

Some feed plugins send the wrong parent description, causing a mismatch → Google disapproves.

Fix:

If your plugin has this setting:

- "Send variation description instead of parent description"
- “Use variation-specific image”

7. Make Sure Shipping Information Is Accurate

Misleading shipping pricing also triggers this error.

Fix: Add correct shipping via GMC:

Tools → Shipping → Add Delivery Service

Or connect WooCommerce shipping tables → GMC.

8. Avoid Over-promising Claims

Remove wording like:

- “Guaranteed delivery in 24h” (unless guaranteed)
- “Lifetime warranty” without details
- “Free gifts” not automatically included
- Google checks site + feed + checkout pages.

9. Resubmit and Request Review

After fixing:

In Merchant Center:

Products → Diagnostics → Request Review

Review usually takes:

- 24–72 hours for individual products
- 3–7 days for account-level issues

Hope it helps!

Best Regards,
8Theme’s Team

Hello @saberfarouk,

We have responded to your inquiry in the following ticket: https://www.8theme.com/topic/issue-with-product-circle-in-circular-navigation-on-mobile/#post-459887

Kind regards,
The 8Theme Team

Hello Frank,

Please locate and remove the following custom CSS code, which may be found under XStore > Theme Options > Theme Custom CSS > Global CSS:

article.blog-post, .share-post {
    margin-bottom: 0;
}

Best regards,
The 8Theme Team

Dear @Saifullah Saif,

Could you please contact your hosting provider’s support team and request them to change the permissions of the /wp-content/uploads folder to 755?

For more information, please refer to the following link: https://developer.wordpress.org/advanced-administration/server/file-permissions/.

Best regards,
8Theme Team

If you need anything else, please let us know.

Best Regards,
8Theme’s Team

Dear @ziga32,

Please check the private content area.

Thank you.

Best regards,
The 8Theme Team

Hello @DashDoor,

Could you please add the shipping fee? We are not sure about the correct amount. You can find the relevant settings here: https://spsbchinashop.store/wp-admin/admin.php?page=wc-settings&tab=shipping&zone_id=1

For the time being, we have set it to 1000 Rs: https://prnt.sc/_l1VeHLWDPvV

Best regards,
The 8Theme Team

Hi @Frank,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.et-menu-list .subitem-title-holder a:hover::before {
    display: none !important;
}

Kind regards,
The 8Theme Team

Hello @DashDoor,

We have reviewed your Flat Rate shipping settings and noticed that the rate was set to 0: https://prnt.sc/KOThN-xRNNzY.

We have configured a 23% tax rate for all regions in Pakistan: https://prnt.sc/IVeQkfV1E9F3.

Could you please verify that everything is now correct?

Thank you for your attention.

Best regards,
8Theme Team

Hello @DashDoor,

Could you please clarify what you mean by “the playing picture”?
Kindly provide the image you would like to change, and we will make the update for you.

Best regards,
The 8Theme Team