The sticky add-to-cart section is not responsive on mobile

This topic has 40 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Luca Rossi

  • Avatar: khurram virk
    khurram virk
    Participant
    February 19, 2024 at 16:55

    Dear Team

    Good day to you!

    The sticky add-to-cart section is not responsive on mobile for those products having no variations or are simple products. Please help us to make it responsive on mobile. Please check these product links having issue!

    https://safeandsecureksa.com/product/twist-lock-auto-carabiner-hook/
    https://safeandsecureksa.com/product/retractable-fall-arrester/

    please check also the attachment.
    thank you

    Files is visible for topic creator and
    support staff only.
    39 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2024 at 17:11

    Hello,

    Thank you for getting in touch with us.

    By default the buy now button should not be shown on mobile in the sticky panel, it can appear in case you are using a cache plugin or CDN.

    We can offer you to add the code into Theme Options > Theme custom CSS > Global:
    this code can be used to add a scroll https://gyazo.com/9564b345cce274c0b8b1d94f7aec33bb

    @media only screen and (max-width: 992px) {
        .single-product .etheme-sticky-cart .et_column:nth-child(2) {
            justify-content: flex-start;
            overflow: auto;
        }
    }

    or this

    @media (max-width: 767px) {
        .etheme-sticky-cart p.price,
        .etheme-sticky-cart .quantity ~ .et-single-buy-now {
            display: none;
        }
    }

    to remove the buy now button – https://prnt.sc/962l1TXSdFjU

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 22, 2024 at 16:19

    Dear Sir

    it is requested to you please add this code.

    thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2024 at 16:52

    Hello, khurram virk,

    What issue do you face when trying to add the code (Theme Options > Theme custom CSS > Global)?

    We face the next error when trying to access your Dashboard – https://prnt.sc/MsQgJyEo1v8W

    Best regards,
    The 8Theme Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 22, 2024 at 17:45

    dear sir

    we face this 400 error from last 1 month….when we clear the cache hosting, firewall and browser. it works and after some time it starts again.

    please do the needfule.

    thank you

    Please contact administrator
    for this information.
    Avatar: khurram virk
    khurram virk
    Participant
    February 22, 2024 at 18:35

    dear sir

    we have flushed server and firewall cache, you can check in incognito mode.

    thank you

    Avatar: Justin
    Luca Rossi
    Support staff
    February 23, 2024 at 09:30

    Dear Mr. Khurram Virk,

    We are currently experiencing difficulty accessing your website, as it appears to be blocked by a firewall. This issue is significantly impacting our ability to proceed with our work. For your reference, please find a screenshot of the error we are encountering: https://prnt.sc/GYM8biyAAQBR.

    We kindly request that you investigate this matter at your earliest convenience to resolve the access issue. Your prompt attention to this problem would be greatly appreciated.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 23, 2024 at 16:13

    Dear Sir

    Good day!

    We are unable to open the screenshot, please send it with other source.

    Thank you

    Avatar: Justin
    Luca Rossi
    Support staff
    February 23, 2024 at 16:26

    Hi @khurram virk,

    We’ve uploaded the File Uploading Area.

    Can you check again?

    Thank you!

    Files is visible for topic creator and
    support staff only.
    Avatar: khurram virk
    khurram virk
    Participant
    February 23, 2024 at 17:05

    Dear sir

    Uploaded file area having lock..and message displaying as file is visible for topic creator and support staff only.

    Thank you

    Avatar: Justin
    Luca Rossi
    Support staff
    February 23, 2024 at 17:10

    Hi @khurram virk,

    How about now: https://userimg.8theme.com/storage/2024/02/23/32724-Screenshot%20at%20Feb%2023%2022-26-05.png?

    Best regards,
    8Theme’s Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 23, 2024 at 17:17

    Dear sir

    PC

    Thanks

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 23, 2024 at 17:21

    Hi @khurram virk,

    Please add Vietnam to the Firewall.

    Thank you!

    Avatar: khurram virk
    khurram virk
    Participant
    February 23, 2024 at 19:30

    Dear sir ip and country is added.

    Thank you

    Avatar: Justin
    Luca Rossi
    Support staff
    February 24, 2024 at 11:23

    Dear Mr. Khurram Virk,

    We hope this message finds you well.

    We’re writing to inform you that we are continuing to experience difficulties when attempting to access the following URL: https://safeandsecureksa.com/wp-admin/customize.php?autofocus%5Bpanel%5D=style-custom_css.

    We would greatly appreciate it if you could take a moment to investigate this matter and ensure that the necessary functionalities are operating correctly.

    Thank you for your prompt attention to this issue.

    Best Regards,
    8Theme’s Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 24, 2024 at 16:56

    dear sir

    we have also sent this link to succuri to investigate.

    thank you

    Avatar: Justin
    Luca Rossi
    Support staff
    February 25, 2024 at 10:00

    Dear @khurram virk,

    Please keep us informed on the progress of the matter at hand.

    Kind regards,
    The 8Theme Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 25, 2024 at 10:42

    Dear sir

    PC

    Thank you

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 25, 2024 at 15:13

    Dear Khurram Virk,

    We hope this message finds you well.

    We’re writing to inform you that we have encountered an issue while attempting to access the customization panel on your website. The specific link in question is: https://safeandsecureksa.com/wp-admin/customize.php?autofocus%5Bpanel%5D=style-custom_css

    For your reference, I have included a screenshot of the page we are directed to when accessing the link: https://prnt.sc/Cu1xm37eg09c

    Additionally, I am providing our IP address and location details below, should you need them for troubleshooting purposes:

    – IPv4 Address: 171.226.228.13
    – IPv6 Address: 2402:800:63ef:5f2c:3972:7995:f913:e23d
    – Country of Access: Vietnam

    We would greatly appreciate your assistance in resolving this matter. Please let us know if there is any further information you require from us or if there are any steps we should follow.

    Thank you for your attention to this issue.

    Best regards,
    8Theme’s Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 25, 2024 at 16:38

    dear sir

    good day to you!

    PC

    thank you

    Please contact administrator
    for this information.
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