When clicking on image gallery automatically lightbox opens

This topic has 20 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

  • Avatar: Glam.eu
    Glam.eu
    Participant
    February 19, 2024 at 15:10

    Hello,

    when i am clicking on a image in my gallery automatically a lightbox opens.
    I dont know why. Can you help me?

    Please, contact administrator
    for this information.
    19 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2024 at 15:36

    Hello,

    We appreciate you contacting us with your inquiry about the lightbox feature for your gallery images.

    We kindly ask that you clear your cache and then verify the functionality of the lightbox feature.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    February 19, 2024 at 17:12

    Thanks for fast reply!
    Okay now the problem isnt there anymore, but now we dont have a lightbox when clicking on product image.

    Is zoom and lightbox at the same time not possible?
    Thanks in advanced!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2024 at 17:40

    Hello,

    We’ve activated Lightbox in Elementor settings back.

    We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Should the issue persist and not be related to any third-party plugins, we request that you provide us with temporary FTP access credentials. This will enable us to conduct a thorough investigation into the matter.

    We appreciate your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    February 19, 2024 at 18:34

    Hello,

    i deactivated all 3rd party plugins, except xstore and elementor and cleared cache of my browser.

    Problem still exsits.
    All other online shops i have made with xstore dont have this problem

    FTP in private area
    Thanks in advanced!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 20, 2024 at 08:39

    Dear Glam.eu Team,

    We hope this message finds you well.

    We wish to inform you that we have successfully disabled the Lightbox feature within the Elementor plugin on your website. As a result, the product gallery is now functioning correctly. You can view the current state of the gallery via the following link:

    https://prnt.sc/jyjzIdrWUYK3

    For a comprehensive understanding of the Elementor Lightbox and its functionalities, we recommend reviewing the following article:

    https://elementor.com/help/lightbox/#:~:text=The%20lightbox%20feature%20is%20turned,Site%20Settings%20%3E%20Settings%20%3E%20Lightbox

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    February 20, 2024 at 09:28

    Hello,

    thanks for reply.
    But i need the lightbox.
    I want the lightbox activated with a working image gallery.

    Thanks in advanced

    Avatar: Glam.eu
    Glam.eu
    Participant
    February 20, 2024 at 09:52

    in addition: i use variation gallery from xstore

    Avatar: Justin
    Luca Rossi
    Support staff
    February 20, 2024 at 09:53

    Dear Glam.eu Team,

    We hope this message finds you well.

    We have taken steps to address the technical issue you reported by implementing a new code snippet within the functions.php file of your child theme. The code added is as follows:

    
    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer(){
    	?>
    	<script>
    		jQuery(document).ready(function($){
    			setTimeout(function(){
    				$('.single-product ul.thumbnails-list li a').attr('href', '');
    			}, 1000);
    		});
    	</script>
    	<?php
    }
    

    To ensure that the changes take effect properly, we kindly request that you clear your website’s cache and verify the resolution of the issue.

    We appreciate your cooperation and look forward to your confirmation that the matter has been successfully resolved.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    February 20, 2024 at 16:09

    Hello, thank you very much!
    Just one little thing:

    Normally there is a slider in the lightbox.
    Can we still implement this? Then everything is perfect.
    I use xstore for 3 different stores and unfortunately haven’t had this problem yet

    Avatar: Justin
    Luca Rossi
    Support staff
    February 21, 2024 at 08:04

    Dear Glam.eu,

    We hope this message finds you well.

    We have noticed that you are currently utilizing both the Single Product and Single Product (Old) Builders on your platform. To ensure optimal performance and prevent any potential template conflicts, we kindly recommend selecting a single builder for your product pages.

    For further guidance on how to effectively use the Single Product Builder with Elementor, please refer to the following documentation: https://xstore.helpscoutdocs.com/article/190-xstore-single-product-builder-with-elementor.

    Should you require any assistance or have any questions, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    February 21, 2024 at 10:12

    Okay, I didn’t know that both Single Product Builder are activated. I know how they both work.

    Now, only the new Single Product Builder is activated and you have turned off the variation gallery. But why?

    Is it not possible to use the new builder and the variation gallery?

    Please I only want the variation gallery, surely that must work?

    Avatar: Justin
    Luca Rossi
    Support staff
    February 21, 2024 at 11:24

    Dear Glam.eu Team,

    We wish to inform you that the variation gallery feature was temporarily deactivated for the purpose of conducting tests.

    We are pleased to announce that the feature has now been reactivated. We have confirmed that the variation gallery is functioning correctly in conjunction with the new builder.

    Best regards,
    The 8Theme Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    February 21, 2024 at 11:30

    Hello Luca Rossi,
    thanks for fast reply!

    okay very good! Good to hear!
    As you can see, there is still a problem.
    Link in private area.

    Now the site is broken and no image variation

    Maybe delete the custom code in function php which u have added or is there any other problem?

    Many thanks in advanced!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 22, 2024 at 12:02

    Dear Glam.eu Team,

    We hope this message finds you well.

    We are writing to inform you that we have successfully applied the hotfix to your website as part of our ongoing commitment to maintain and improve your online presence.

    At your earliest convenience, could you kindly review the changes to ensure that everything is functioning as expected? Your confirmation on the successful application of the hotfix would be greatly appreciated.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Glam.eu
    Glam.eu
    Participant
    February 22, 2024 at 12:29

    Hello dear Luca Rossi,

    First of all, thank you very much for your work and the great support!
    It works! That makes me very happy!

    I will now switch on all single product templates and test it on all templates. Will it be fixed in the next update? I have 2 other stores with the same problem.

    But that is less important, the main thing is that it works here in the current store! Thank you very much!

    Avatar: Glam.eu
    Glam.eu
    Participant
    February 22, 2024 at 12:48

    It works, but only if you set image thumbnails bottom in elementor.

    We need the thumbnails of the gallery to the left of the image. If I do that, the gallery is no longer visible

    Avatar: Justin
    Luca Rossi
    Support staff
    February 22, 2024 at 13:04

    Dear Glam.eu,

    We regret to inform you that the current thumbnail placement option on the left is not functioning properly. We kindly suggest utilizing the thumbnail placement at the bottom or the inside-bottom as an alternative.

    Please be assured that we are actively working on resolving this issue and will include the necessary fixes in our forthcoming update.

    We apologize for any inconvenience this may have caused and appreciate your understanding.

    Warm regards,
    The 8Theme Team

    Avatar: Glam.eu
    Glam.eu
    Participant
    February 22, 2024 at 13:06

    Alright. thank you !

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 22, 2024 at 13:06

    Dear Glam.eu,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

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