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Viewing 30 posts - 5,011 through 5,040 (of 5,356 total)
  • Avatar: Justin
    Luca Rossi
    Support staff

    Hi @jimmy-17,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Daniyal

    For #1, please add the following code under functions.php file locates in your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case '%s customer review' :
    			$translated_text = '%s review';
    			break;
    		case '%s customer reviews' :
    			$translated_text = '%s reviews';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    add_filter( 'ngettext', 'n2t_text_strings', 20, 3 );
    

    For #2, please also add this custom codes under functions.php:

    
    add_action('wp_footer', 'n2t_wp_footer', 99);
    function n2t_wp_footer() {
    	if(is_singular('product')){
    	?>
    	<script>
    		!function($) {
    			"use strict";
    			$(document).on('click', '.star-rating', function (){
    				$(this).next('a').trigger('click');
    			});
    		}(jQuery);
    	</script>
    	<?php
    	}
    }
    

    For #3, We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    We appreciate your understanding.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    We would like to inform you that, due to the existence of multiple ongoing discussions pertaining to the Firewall issue, we have decided to consolidate our efforts. Consequently, we will be closing the current topic to better concentrate on the other relevant threads.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    We are currently in the process of developing our website and require your assistance. To ensure a smooth development experience, we kindly request that you disable all caching mechanisms associated with the website, as well as any firewalls or blocking systems that may be in place. After we figure out all the issues are coming from where, we can turn them on back later.

    Your cooperation in this matter is greatly appreciated and will contribute significantly to the timely progress of our website development.

    Thank you for your attention to this request.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Nicolo,

    We’re writing to inform you that the default style definitions for the XStore theme are located within the following directory: wp-content/themes/xstore/xstore.css. Specifically, you may wish to review the code between lines 20 and 109, which outlines the foundational CSS properties for the body element.

    Below is an excerpt from the mentioned section for your reference:

    
    body {
      --et_font-color: #555;
      margin: 0;
      font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Verdana, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";
      -webkit-font-smoothing: antialiased;
      -moz-osx-font-smoothing: grayscale;
      font-size: 14px;
      color: var(--et_font-color) !important;
      height: auto !important;
      background-color: var(--et_container-bg-color, transparent);
      --product-stock-step-1-active-color: var(--et_green-color);
      --product-stock-step-2-active-color: var(--et_orange-color);
      --product-stock-step-3-active-color: var(--et_red-color);
      --h1-size-proportion: 2.5714;
      --h2-size-proportion: 1.7142;
      --h3-size-proportion: 1.7142;
      --h4-size-proportion: 1.2857;
      --h5-size-proportion: 1;
      --h6-size-proportion: 0.8571;
      --h1-line-height: 1.2;
      --h2-line-height: var(--h1-line-height);
      --h3-line-height: var(--h1-line-height);
      --h4-line-height: var(--h1-line-height);
      --h5-line-height: var(--h1-line-height);
      --h6-line-height: var(--h1-line-height);
      --product-title-size-proportion: 1.14;
      --product-title-line-height: 1.5;
      --et_main-color: #888;
      --et_dark-color: #222;
      --et_active-color: #a4004f;
      --et_red-color: #c62828;
      --et_green-color: #2e7d32;
      --et_blue-color: #1565c0;
      --et_orange-color: #f57f17;
      --et_yellow-color: #fdd835;
      --et_border-color: #e1e1e1;
      --et_light-color: #f7f7f7;
      --et_light-color2: #f2f2f2;
      --et_white-2-dark: #fff;
      --et_dark-2-white: #222;
      --et_select-arrow-closed: url(data:image/png;base64,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);
      --et_select-arrow-opened: url(data:image/png;base64,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);
      --et_404-page-bg-image: url('../../images/404.png');
      --et_link-color: var(--et_dark-2-white);
      --et_link-hover-color: var(--et_main-color);
      --et_btn-color: var(--et_dark-2-white);
      --et_btn-bg-color: var(--et_light-color2);
      --et_btn-br-color: var(--et_light-color2);
      --et_btn-color-hover: #fff;
      --et_btn-bg-color-hover: var(--et_active-color);
      --et_btn-br-color-hover: var(--et_active-color);
      --et_btn-bordered-color: var(--et_dark-color);
      --et_btn-bordered-bg-color: transparent;
      --et_btn-bordered-br-color: var(--et_border-color);
      --et_btn-bordered-color-hover: var(--et_dark-color);
      --et_btn-bordered-bg-color-hover: #fff;
      --et_btn-bordered-br-color-hover: var(--et_border-color);
      --et_btn-active-color: #fff;
      --et_btn-active-bg-color: var(--et_active-color);
      --et_btn-active-br-color: var(--et_active-color);
      --et_btn-active-color-hover: #fff;
      --et_btn-active-bg-color-hover: var(--et_active-color);
      --et_btn-active-br-color-hover: var(--et_active-color);
      --et_btn-light-color: #fff;
      --et_btn-light-bg-color: var(--et_btn-bg-color);
      --et_btn-light-br-color: var(--et_border-color);
      --et_btn-light-text-transform: uppercase;
      --et_btn-light-color-hover: #fff;
      --et_btn-light-bg-color-hover: var(--et_active-color);
      --et_btn-light-br-color-hover: var(--et_active-color);
      --et_btn-dark-color: #fff;
      --et_btn-dark-bg-color: var(--et_dark-color);
      --et_btn-dark-br-color: var(--et_dark-color);
      --et_btn-dark-color-hover: #fff;
      --et_btn-dark-bg-color-hover: #4c4c4c;
      --et_btn-dark-br-color-hover: #4c4c4c;
      --et_dark-2-white-0: rgba(0, 0, 0, 0);
      --et_dark-2-white-01: rgba(0, 0, 0, 0.1);
      --et_dark-2-white-02: rgba(0, 0, 0, 0.2);
      --et_dark-2-white-03: rgba(0, 0, 0, 0.3);
      --et_dark-2-white-08: rgba(0, 0, 0, 0.8);
      --et_dark-2-white-002: rgba(0, 0, 0, 0.02);
      --et_white-2-dark-0: rgba(255, 255, 255, 0);
      --et_white-2-dark-01: rgba(255, 255, 255, 0.1);
      --et_white-2-dark-05: rgba(255, 255, 255, 0.5);
      --et_white-2-dark-07: rgba(255, 255, 255, 0.7);
      --et_white-2-dark-09: rgba(255, 255, 255, 0.9);
      --et_dark-2-light-dark: var(--et_dark-color);
      --et_white-2-light-dark: #fff;
    }
    

    Please feel free to modify these styles using the custom CSS codes that were provided in our previous correspondence.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Alex,

    We hope this message finds you well.

    We have noticed that you are currently not utilizing a child theme on your website. To ensure the best practices for theme customization and updates, we would like to offer our assistance in activating a child theme for you.

    Additionally, we kindly request that you insert the following code snippet into your child theme’s functions.php file:

    
    add_action('wp_head', '_n2t_wp_head');
    function _n2t_wp_head(){
        $paged = (get_query_var('paged')) ? get_query_var('paged') : 1;
        if(is_product_category() && $paged == 1){
            echo '<style>.tax-product_cat .products > .product.last:not(.product-category) {clear: both;}.tax-product_cat .row-count-4 .product:nth-child(4n+1) {clear: none !important;}</style>';
        }
    }
    

    This code is intended to enhance the functionality of your website. Should you require any assistance or have any questions regarding this process, please do not hesitate to reach out to us.

    We are committed to providing you with the support you need and look forward to your response.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    We apologize for the oversight. Kindly ignore the previously sent URL. That URL would not affect by the Firewall.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Nicolo,

    For the Typography headings, you can go the Theme Options > Typography > Overskrifter > select DM Sans font then set Variant, Line Height, Letter Spacing : https://prnt.sc/NrqalZdUTErm

    After that, add the following custom CSS under Theme Options > Theme Custom CSS > Global CSS:

    
    /* For Buttons */
    .button,
    .btn,
    input[type="submit"],
    input[type="button"],
    form button,
    form #qna-ask-input button {
    font family: "DM Sans";
    line height: 20.4px;
    font style: medium;
    font weight: 500;
    margin-top: 40px !important;
    }
    /* For Headings */
    body {
      --h1-size-proportion: 2.5714;
      --h2-size-proportion: 1.7142;
      --h3-size-proportion: 1.7142;
      --h4-size-proportion: 1.2857;
      --h5-size-proportion: 1;
      --h6-size-proportion: 0.8571;
      --h1-line-height: 1.2;
      --h2-line-height: var(--h1-line-height);
      --h3-line-height: var(--h1-line-height);
      --h4-line-height: var(--h1-line-height);
      --h5-line-height: var(--h1-line-height);
      --h6-line-height: var(--h1-line-height);
    }
    

    For the Paddings, please add this custom CSS:

    
    h1, .h1,
    h2, .h2 {
    margin-bottom: 24px !important;
    }
    
    h3, .h3 {
    margin-bottom: 16px !important;
    }
    .xstore-sections {
    padding: 120px 0 !important;
    }
    

    For each section, please add the xstore-sections class to the CSS Classes of each section:

    https://prnt.sc/cgu000b25_ho

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mr. Khurram Virk,

    We are writing to inform you that the previously encountered 400 error has been resolved. However, we are currently experiencing a persistent 403 error when attempting to save changes within the WordPress customizer. As this is a default feature of WordPress, it should not be subject to any restrictions.

    Upon further investigation, we have noticed that the error is accompanied by the following message: “Block Reason: SQL injection was detected and blocked.” For your reference, we have included a screenshot that illustrates the issue: https://prnt.sc/Q989cVjuCOMs

    We kindly request that you review this matter at your earliest convenience to ensure that legitimate use of the WordPress customizer is not being erroneously blocked. Your prompt attention to this issue would be greatly appreciated.

    Thank you for your cooperation and assistance.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Jimmy,

    We hope this message finds you well.

    We would like to inform you that the ‘Products’ element has been deprecated. Consequently, we have updated our system by substituting the ‘Products’ element with both the ‘Product Grid’ and ‘Product Carousel’ elements. Following these changes, we are pleased to report that everything is now functioning correctly.

    Could we kindly ask you to review the modifications at your earliest convenience?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Taalaki Abaya,

    As for the black banner in the header bottom section, I successfully removed the texts as instructed. However, the banner persists. Could you please advise on how to resolve this?

    Please go the Header Builder > remove Promo Text Block:
    + https://taalakiabaya.com/wp-admin/customize.php?autofocus%5Bpanel%5D=header-builder
    + https://prnt.sc/kXFcoxbJEQR9

    Regarding the translation issue, I’ve highlighted the words that remain untranslated in the attached image. These include “Type here…” in the input search, “Wishlist” and “Compare” in the side menu, “Compare” in the product details, and “Tag” in the product details. I attempted to address this using the “Loco Translate” plugin, but encountered inconsistencies in translation across different areas of the website.

    Those text are translatable under:
    – Theme Options > Header Builder > Compare: https://prnt.sc/4zt0vuR_8mYl
    – Theme Options > Header Builder > Wishlist: https://prnt.sc/R6Ixi-Vf51jY

    For the Add to compare button text, we’ve added the translation for you under Loco Translate: https://prnt.sc/Co_9e50hTitU

    For Tag text, not sure there is a conflict between Loco Translate plugin & theme so the translation is not working so we’ve added this custom code under functions.php file for you:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case 'Tag' :
    			$translated_text = 'الوسوم';
    			break;
    		case 'Tags' :
    			$translated_text = 'الوسوم';
    			break;			
    		case 'Tag:' :
    			$translated_text = 'الوسوم:';
    			break;
    		case 'Tags:' :
    			$translated_text = 'الوسوم:';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    add_filter( 'ngettext', 'n2t_text_strings', 20, 3 );
    

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    We are writing to inform you that we are continuing to encounter the previously reported error. For your reference, here is a screenshot of the error message: https://prnt.sc/EnhS_2jQ3nkv

    The details of the error are as follows:

    – Your IP: 77.111.247.120
    – URL: safeandsecureksa.com/wp-admin/admin-ajax.php
    – Your Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36 OPR/107.0.0.0
    – Block ID: SQLi17
    – Block reason: SQL injection was detected and blocked.
    – Time: 2024-02-25 22:24:57
    – Server ID: 19010

    In order to further diagnose and resolve the issue, we kindly request that you temporarily disable the firewall or security plugin on your website. This action will help us determine whether the error persists in the absence of these security measures.

    We assure you that this request is made with the utmost concern for the security and integrity of your website, and we recommend reactivating the firewall or security plugin immediately after the necessary checks have been completed.

    We appreciate your prompt attention to this matter and look forward to your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @coffeedog,

    We hope this message finds you well.

    We are reaching out to inquire whether you have had the opportunity to navigate to the following file within your website’s directory:

    /wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php

    and whether you have successfully removed the specified segment of code:

    
    $html .= sprintf( '<a href="javascript:void(0);" class="sten-reset-loop-variation" style="display:none;"> %1$s </a>', esc_html__( 'Clear', 'xstore-core' )  );
    

    If this task has not yet been completed, we kindly request that you provide us with the administrative credentials once more. This will enable our team to access your site and carry out the necessary code removal on your behalf.

    Please ensure that the information is sent securely, and rest assured that your credentials will be handled with the utmost confidentiality.

    We appreciate your cooperation and look forward to your prompt response.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    We hope this message finds you well.

    We’re writing to inform you that we have encountered an issue while attempting to access the customization panel on your website. The specific link in question is: https://safeandsecureksa.com/wp-admin/customize.php?autofocus%5Bpanel%5D=style-custom_css

    For your reference, I have included a screenshot of the page we are directed to when accessing the link: https://prnt.sc/Cu1xm37eg09c

    Additionally, I am providing our IP address and location details below, should you need them for troubleshooting purposes:

    – IPv4 Address: 171.226.228.13
    – IPv6 Address: 2402:800:63ef:5f2c:3972:7995:f913:e23d
    – Country of Access: Vietnam

    We would greatly appreciate your assistance in resolving this matter. Please let us know if there is any further information you require from us or if there are any steps we should follow.

    Thank you for your attention to this issue.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @khurram virk,

    Please keep us informed on the progress of the matter at hand.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Jari de Boer,

    We hope this message finds you well.

    We would like to inform you that upon activation of the WooCommerce plugin, a shop page was automatically generated. By default, this page is titled “Shop.” However, as you are operating in a Dutch language environment, it is appropriate for the page title of the product archive to reflect this. Therefore, the recommended title for the page is “Winkelen.”

    We kindly request that you update the shop page title to “Winkelen” at your earliest convenience.

    Thank you for your attention to this matter. Should you require any assistance or have any questions, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    We hope this message finds you well.

    We are pleased to inform you that we have published an article pertaining to the WP-Rocket plugin, which may be of interest to you. You can access the article at the following URL: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

    We kindly request that you review the material at your earliest convenience.

    Thank you for your attention.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Shehzad Ghazi,

    We hope this message finds you well.

    We have identified that the issue you are experiencing is associated with the “Brands for WooCommerce” plugin. To rectify this, we kindly request that you deactivate the aforementioned plugin. It is important to note that our XStore theme inherently includes the Brands feature, which should serve your needs effectively.

    For your convenience, please refer to the following documentation for guidance on utilizing the Brands feature within the XStore theme: https://www.8theme.com/documentation/docs/single-product-page/#Brands–e7yJX

    Should you require any further assistance or have any questions, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Taalaki Abaya,

    – Translation Troubles: Despite attempting to translate text via the provided link (https://***lakiabaya.com/wp-admin/admin.php?path=languages%2Fthemes%2Fxstore-ar.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit), certain text elements remain unchanged. Please refer to the attached image highlighting the issue. Additionally, you have access to the site to review these translation discrepancies firsthand.

    Can you please tell us which texts you couldn’t translate?

    – Notification Removal: Efforts to remove the prominent notification within the Header Bottom section, particularly the large rectangle displaying “Take 30% off,” have proven unsuccessful thus far.

    Please navigate to Theme Options > Header Builder > Promo Text > Sections > then remove the texts: https://prnt.sc/mhXGHBhfCIOZ

    – Custom CSS Challenges: While I successfully applied custom CSS to hide specific circular elements, I encountered difficulties in selectively hiding individual elements without affecting others. The intention was to remove specific elements without globally hiding all separators (‘|’). The CSS was added to the style.css file within the child theme to prevent issues during updates.

    Please update the previous we sent to this:

    
    span.et_b_header-menu-sep,
    .et_connect-block-sep:after,
    .header-main .et_column.et_col-xs-3.et_col-xs-offset-0.pos-static span.et_connect-block-sep {
        display: none !important;
    }
    

    – Messenger Button Implementation: Although I managed to add the Messenger button successfully, I’m seeking guidance on integrating its functionality. Specifically, I aim to ensure that when a user clicks the Messenger button, it captures essential product details such as ID, quantity, and attributes (if applicable) to be sent as text via Messenger. Could you provide guidance or code snippets to achieve this functionality effectively?

    Unfortunately, that’s required the customization which is out of our scope support. You have to follow the scripts for Whatsapp button.

    – Add to Cart Button Visibility: Despite attempts to hide the Add to Cart button on the single product page, it persists briefly before the appearance of the WhatsApp button. I’ve explored various WooCommerce PHP files related to this functionality without finding a suitable solution.

    Please create a PHP file, name it as variation-add-to-cart-button.php under xstore-child/woocommerce/single-product/add-to-cart:

    
    <?php
    /**
     * Single variation cart button
     *
     * @see https://woo.com/document/template-structure/
     * @package WooCommerce\Templates
     * @version 7.0.1
     */
    
    defined( 'ABSPATH' ) || exit;
    
    global $product;
    ?>
    <div class="woocommerce-variation-add-to-cart variations_button">
    	<?php do_action( 'woocommerce_before_add_to_cart_button' ); ?>
    
    	<?php
    	do_action( 'woocommerce_before_add_to_cart_quantity' );
    
    	woocommerce_quantity_input(
    		array(
    			'min_value'   => apply_filters( 'woocommerce_quantity_input_min', $product->get_min_purchase_quantity(), $product ),
    			'max_value'   => apply_filters( 'woocommerce_quantity_input_max', $product->get_max_purchase_quantity(), $product ),
    			'input_value' => isset( $_POST['quantity'] ) ? wc_stock_amount( wp_unslash( $_POST['quantity'] ) ) : $product->get_min_purchase_quantity(), // WPCS: CSRF ok, input var ok.
    		)
    	);
    
    	do_action( 'woocommerce_after_add_to_cart_quantity' );
    	?>
    
    	<button type="submit" class="single_add_to_cart_button button alt<?php echo esc_attr( wc_wp_theme_get_element_class_name( 'button' ) ? ' ' . wc_wp_theme_get_element_class_name( 'button' ) : '' ); ?>"><?php echo esc_html( $product->single_add_to_cart_text() ); ?></button>
    
    	<?php do_action( 'woocommerce_after_add_to_cart_button' ); ?>
    
    	<input type="hidden" name="add-to-cart" value="<?php echo absint( $product->get_id() ); ?>" />
    	<input type="hidden" name="product_id" value="<?php echo absint( $product->get_id() ); ?>" />
    	<input type="hidden" name="variation_id" class="variation_id" value="0" />
    </div>
    
    

    After that find this code and replace with your Messenger/Whatsapp button HTML code.

    <button type="submit" class="single_add_to_cart_button button alt<?php echo esc_attr( wc_wp_theme_get_element_class_name( 'button' ) ? ' ' . wc_wp_theme_get_element_class_name( 'button' ) : '' ); ?>"><?php echo esc_html( $product->single_add_to_cart_text() ); ?></button>

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mr. Khurram Virk,

    We hope this message finds you well.

    We’re writing to inform you that we are continuing to experience difficulties when attempting to access the following URL: https://safeandsecureksa.com/wp-admin/customize.php?autofocus%5Bpanel%5D=style-custom_css.

    We would greatly appreciate it if you could take a moment to investigate this matter and ensure that the necessary functionalities are operating correctly.

    Thank you for your prompt attention to this issue.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    We hope this message finds you well.

    We would like to inform you that the WP-Rocket plugin currently does not include a Content Delivery Network (CDN) feature. Consequently, we recommend that you continue utilizing the GoDaddy CDN for your website. Additionally, please ensure that all other caching mechanisms are disabled to prevent any potential conflicts or performance issues.

    Should you require any further assistance or have any questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mr. Khurram Virk,

    Greetings from 8Theme’s Team.

    We have recently reviewed your shop and product pages, and we are pleased to inform you that the images appear to be loading correctly at this time.

    We’ve also seen that under Console Log this request is blocked: https://log.pinterest.com/?type=pidget&guid=Sicq9o5abTLK&tv=2021110201&event=init&sub=www&button_count=1&follow_count=0&pin_count=0&profile_count=0&board_count=0&section_count=0&lang=en&nvl=en-US&via=https%3A%2F%2Fsafeandsecureksa.com%2Fproduct%2F1-leg-wire-rope-sling-with-bow-shaped-shackle-bolt-pin-on-both-sides%2F&viaSrc=canonical. To reduce the loading time can you please whitelist it as well?

    We appreciate your cooperation.

    Best regards,
    The 8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @ziga32,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads
    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Let us know how it goes!

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @khurram virk,

    Please add Vietnam to the Firewall.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @khurram virk,

    How about now: https://userimg.8theme.com/storage/2024/02/23/32724-Screenshot%20at%20Feb%2023%2022-26-05.png?

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @HDTeam,

    Thank you for reaching out to us with your concerns regarding the page loading speed issues you’ve been experiencing. We understand how important it is to maintain a swift and responsive website, and we appreciate the efforts you’ve already made to optimize your site’s performance.

    Based on the information you’ve provided, it appears that the server is indeed reaching its max_children limit, which is a common issue when dealing with PHP-FPM (FastCGI Process Manager). This can occur when there is a high demand on your server’s resources, often due to a surge in traffic or resource-intensive operations, such as the product filtering feature on your website.

    To address this, we recommend the following steps:

    1. Review the PHP-FPM configuration, specifically the max_children setting, to ensure it is optimized for your server’s resources and the traffic your website receives. It may be necessary to increase this limit(maybe 500 or 1000), but this should be done cautiously to avoid overloading the server. For more information, please take a look at this: https://serverfault.com/questions/479443/php5-fpm-server-reached-pm-max-children.

    2. Analyze the product filtering functionality to determine if it can be optimized further. This could involve caching the results of common filter queries or optimizing the underlying database queries to reduce the load on the server.

    3. Consider implementing a more aggressive caching strategy for your website’s content, especially for pages that do not change frequently. This can reduce the number of requests that reach the server, thereby decreasing the likelihood of hitting the max_children limit.

    4. Monitor your server’s resource usage regularly to identify any patterns or spikes in traffic that could be contributing to the problem. This can help you make informed decisions about resource allocation and scaling.

    5. If the issue persists, it may be worth exploring other hosting solutions that can offer more resources or better scalability options to accommodate your website’s needs.

    6. Since you’re using the WPML plugin, please also take a look at this article: https://wpml.org/tutorials/2022/03/boosting-the-performance-of-your-multilingual-wordpress-site/

    We understand that these technical aspects can be challenging, and we are here to assist you further. If you require more in-depth support or would like us to take a closer look at your configuration, please do not hesitate to get in touch with our technical support team.

    We are committed to helping you resolve these issues and ensuring that your website operates smoothly. Thank you for your patience and understanding as we work together to find a solution.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @gewoonbovenaan,

    Greetings from the 8Theme team.

    We are writing to inform you that upon thorough review by our technical staff, we can confirm that the homepage is functioning correctly in both LIVE and Editor Modes. We kindly request that you review the File Uploading section to ensure everything is in order.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @khurram virk,

    We’ve uploaded the File Uploading Area.

    Can you check again?

    Thank you!

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Jay,

    We hope this message finds you well.

    We would like to draw your attention to the following article which we believe may be of assistance to you: https://stackoverflow.com/a/47878455

    Should you have any further inquiries or require additional support, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

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