Image product mobile no display in my home page

This topic has 10 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

  • Avatar: jimmy-17
    jimmy-17
    Participant
    February 22, 2024 at 06:58

    Hello, I notice that the product images are not displayed on the home page of my website.

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    9 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    February 22, 2024 at 07:32

    Hi @jimmy-17,

    We hope this message finds you well.

    To address this issue, we kindly request that you temporarily disable all third-party plugins on your website, with the exception of those that are Theme Required/Recommended, as detailed here: [https://xstore.helpscoutdocs.com/article/36-included-plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser cache and check your site again. This step is to determine if there is a conflict caused by any additional third-party plugins.

    Should this resolve the issue, you will then need to reactivate each third-party plugin individually to identify which one is causing the conflict. Once identified, we recommend contacting the Plugin Author for further assistance.

    If the problem persists, please keep all third-party plugins deactivated and grant us permission to conduct a thorough investigation on your site. This may include deactivating all third-party plugins and any on-site customizations.

    Please note: It is imperative that you create a complete backup of your website before proceeding with the aforementioned steps, as they may impact your site’s functionality.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Yours sincerely,
    The 8Themes Team.

    Avatar: jimmy-17
    jimmy-17
    Participant
    February 24, 2024 at 14:04

    Hello, I’ve deactivated all the plugins but I can’t find which plugin is causing this problem. Can you help me? Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2024 at 16:59

    Hello,

    We hope this message finds you well.

    We are reaching out to inform you that we have conducted a review of your website’s homepage via a mobile device and have verified that the product images are indeed visible.

    Could you kindly confirm if the issue has been resolved on your end as well?

    We look forward to your confirmation.

    Kind Regards,
    8theme team

    Avatar: jimmy-17
    jimmy-17
    Participant
    February 24, 2024 at 21:05

    The problem persists. See screenshot

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2024 at 23:07

    Hello,

    We appreciate your prompt response.

    Could you kindly inform us of the specific mobile device and browser you are currently using? Additionally, we would like to know if you have attempted to access the site using alternative browsers or devices. It would also be helpful if you could confirm whether you have cleared your browser’s cache.

    Please ensure that the issue is not a result of any third-party browser extensions.

    Kind Regards,
    8theme team

    Avatar: jimmy-17
    jimmy-17
    Participant
    February 26, 2024 at 02:12

    Hello, I have a smartphone samsung galaxy a13, I use google chrome, but I tested the site on several browsers such as duke duke go, tor, bing but the problem persists, the product images are not displayed on the home page.

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2024 at 08:11

    Dear Jimmy,

    We hope this message finds you well.

    We would like to inform you that the ‘Products’ element has been deprecated. Consequently, we have updated our system by substituting the ‘Products’ element with both the ‘Product Grid’ and ‘Product Carousel’ elements. Following these changes, we are pleased to report that everything is now functioning correctly.

    Could we kindly ask you to review the modifications at your earliest convenience?

    Best regards,
    The 8Theme Team

    Avatar: jimmy-17
    jimmy-17
    Participant
    February 26, 2024 at 12:32

    It works now! Thank you so much!

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2024 at 13:13

    Hi @jimmy-17,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Image product mobile no display in my home page’' has been successfully resolved, and the topic is now closed for further responses

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