Forum Replies Created

Viewing 30 posts - 5,071 through 5,100 (of 5,356 total)
  • Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Luiza,

    We’ve the following code under functions.php file locates in your child theme and the issue has been fixed:

    
    add_action('wp_footer', 'n2t_wp_enqueue_scripts');
    function n2t_wp_enqueue_scripts(){
    	if ( is_account_page() ) {
    		?>
    		<script>
    			jQuery(document).ready(function($) {
    				$(".sales-booster-account-tab .button").on("click", function(){
    					let active_tab_wrapper = $(this).parents(".sales-booster-account-tab");
    					let active_tab = active_tab_wrapper.data("tab");
    					let inactive_tab = active_tab == "login" ? "register" : "login"; 
    					active_tab_wrapper.addClass("hidden").next("form").removeClass("hidden");
    					$("."+inactive_tab+"-column").find("form").addClass("hidden");
    					$(".sales-booster-account-tab[data-tab="+inactive_tab+"]").removeClass("hidden");
    				});
    			});
    		</script>
    		<?php
    	}
    }
    

    Can you please clear the cache and check again?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mazravva,

    We would like to inform you that the issue you reported has been duly noted and added to our bug tracking system. Our team is working diligently to resolve it, and we anticipate that a fix will be implemented in one of the forthcoming updates.

    We apologize for any inconvenience this may have caused you and appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Glam.eu Team,

    We hope this message finds you well.

    We have taken steps to address the technical issue you reported by implementing a new code snippet within the functions.php file of your child theme. The code added is as follows:

    
    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer(){
    	?>
    	<script>
    		jQuery(document).ready(function($){
    			setTimeout(function(){
    				$('.single-product ul.thumbnails-list li a').attr('href', '');
    			}, 1000);
    		});
    	</script>
    	<?php
    }
    

    To ensure that the changes take effect properly, we kindly request that you clear your website’s cache and verify the resolution of the issue.

    We appreciate your cooperation and look forward to your confirmation that the matter has been successfully resolved.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mazravva,

    We hope this message finds you well.

    Upon conducting a thorough examination, we have identified a conflict between the Sticky Sidebar feature and the Stripe Credit Card form on your website. It has come to our attention that the scripts associated with the Sticky Sidebar require reinitialization with every user interaction, such as clicking or scrolling, on the cart and checkout pages. This repeated reinitialization process is interfering with the functionality of the checkout page, as it prompts the Stripe system to attempt reinitialization as well, resulting in the unintended concealment and display of its cart form.

    To address this issue and ensure a seamless checkout experience for our users, we have temporarily deactivated the Sticky Sidebar feature. We kindly request that you verify whether the Stripe Credit Card form is now operating correctly without any disruptions.

    Your prompt attention to this matter would be greatly appreciated. Please do not hesitate to reach out should you require any further assistance or if you have any questions.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Daniyal,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mateusz,

    We have observed that the scripts continue to load over the Content Delivery Network (CDN), as evidenced by the following screenshot: https://prnt.sc/eTsOT_H5igRd.

    Could you kindly advise if there is a possibility to disable this feature entirely? Alternatively, we would greatly appreciate it if you could set up a Staging/Development environment for our testing purposes.

    We look forward to your prompt response and assistance in this matter.

    Thank you for your attention to this request.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Glam.eu Team,

    We hope this message finds you well.

    We wish to inform you that we have successfully disabled the Lightbox feature within the Elementor plugin on your website. As a result, the product gallery is now functioning correctly. You can view the current state of the gallery via the following link:

    https://prnt.sc/jyjzIdrWUYK3

    For a comprehensive understanding of the Elementor Lightbox and its functionalities, we recommend reviewing the following article:

    https://elementor.com/help/lightbox/#:~:text=The%20lightbox%20feature%20is%20turned,Site%20Settings%20%3E%20Settings%20%3E%20Lightbox

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Daniyal,

    Please also add this custom CSS:

    
    .count-rating {
        font-weight: bold;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Daniyal,

    We hope this message finds you well.

    We are pleased to inform you that we have updated the custom codes as follows:

    – PHP:

    
    add_filter( 'woocommerce_product_get_rating_html', 'loop_product_get_rating_html', 20, 3 );
    function loop_product_get_rating_html( $html, $rating, $count ){
    	if ( 0 < $rating && ! is_product() ) {
    		global $product;
    		$rating_cnt = array_sum($product->get_rating_counts());
    		$count_html = ' <div class="count-rating">' . $rating_cnt .'</div>';
    
    		$html      = '<div class="container-rating">' . $html ;
    		$html      .= $count_html . '</div>';
    	}
    	return $html;
    }
    

    – CSS:

    
    body .container-rating {
        display: flex;
        align-items: center;
        margin-bottom: 10px;
    }
    
    body .container-rating .star-rating {
        margin: 0 5px 0 0px !important;
    }
    

    As a result of these updates, the review count display has been improved. You can view the current presentation at the following link: https://prnt.sc/MTMrpjDpyogV

    We kindly request that you review the changes at your earliest convenience to ensure everything is functioning as expected.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Daniyal,

    We hope this message finds you well.

    We kindly request that you provide us with access to your WordPress Admin & FTP accounts. This will enable us to conduct a thorough examination and assist you more effectively.

    For FTP access, please furnish us with the necessary information, including the FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption. Should you require any assistance in generating these details, we recommend contacting your hosting provider for guidance.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Subject: Instructions for Adding Code to the functions.php File in Your Child Theme

    Dear Daniyal,

    We hope this message finds you well.

    We kindly request that you insert the following code snippet into the functions.php file located within your child theme directory:

    
    add_filter( 'woocommerce_product_get_rating_html', 'loop_product_get_rating_html', 20, 3 );
    function loop_product_get_rating_html( $html, $rating, $count ){
        if ( 0 < $rating && ! is_product() ) {
            global $product;
            $rating_cnt = array_sum($product->get_rating_counts());
            $count_html = ' ' . $rating_cnt .'';
    
            $html       = '';
            $html      .= wc_get_star_rating_html( $rating, $count );
            $html      .= '' . $count_html . '';
        }
        return $html;
    }
    

    Following the addition of the above code, please proceed to apply the accompanying custom CSS. This can be done by navigating to Theme Options > Theme Custom CSS > Global CSS and pasting the CSS code provided below:

    
    .container-rating {
        display: flex;
        align-items: start;
    }
    .container-rating .star-rating {
        margin: 0 5px 0 0;
    }
    

    Should you require any further assistance or have any questions regarding this process, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mazravva,

    Please remain available for further updates.

    We will return with a response promptly.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Anastasiia,

    We hope this message finds you well.

    To enhance the user experience on the mobile version of our website by displaying the name of the selected attribute, we kindly request that you insert the following script into the functions.php file located within your child theme directory:

    
    add_action('wp_footer', 'n2t_wp_footer', 99);
    function n2t_wp_footer() {
    	?>
    	<script>
    		!function($) {
    			"use strict";
    			$(document).on('click', 'ul.st-swatch-preview span.st-custom-attribute', function (){
    				if($(window).width() < 769){
    					var li = $(this).parent("li");
    					li.parents("tr").find(" > th label").attr("data-swatch-name", $(this).data("name"));
    				}
    			});
    		}(jQuery);
    	</script>
    	<?php
    }
    

    Your assistance with this matter is greatly appreciated. Should you have any questions or require further clarification, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Mazravva,

    We hope this message finds you well.

    We have successfully replicated the issue you reported in one of our local sites, which occurs when the Cart/Checkout layout is configured to the Classic mode. For your reference, here is a screenshot illustrating the problem: https://prnt.sc/YnWD61clR-2W.

    As an interim solution, we have altered the layout to Multistep, which should resolve the issue for the time being. You can view the updated layout here: https://prnt.sc/o_QPbw56X4zR.

    Please be assured that our development team is diligently investigating the root cause of this issue and will provide a more permanent fix as soon as possible.

    We apologize for any inconvenience this may have caused and appreciate your understanding.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @TronShop,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mateusz,

    We wish to inform you that we have deactivated the Litespeed Cache plugin on our end. However, we have observed that all scripts continue to be served via the Content Delivery Network (CDN).

    Would it be possible for you to assist us in temporarily disabling the CDN functionality? Your expertise in this matter would be greatly appreciated.

    Thank you for your attention to this request.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Seainfotech,

    We’ve already replied to you in this topic: https://www.8theme.com/topic/related-to-the-dynamic-pricing-of-products/#post-383772.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Taalaki Abaya,

    Thank you for your swift reply. We kindly request that you provide us with FTP access and the credentials for the WP Admin account(WP Admin Username, WP Admin Password).

    For FTP access, please furnish us with the necessary information, including the FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption. Should you require any assistance in generating these details, we recommend contacting your hosting provider for guidance.

    We appreciate your cooperation.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Mazravva,

    We hope this message finds you well.

    We have conducted a thorough review of the console log file and have identified several issues that appear to be associated with the Stripe plugin, as detailed in the following screenshot: https://prnt.sc/YkUUpS9vSQ_6.

    To ensure these matters are addressed promptly and effectively, we recommend reaching out directly to the plugin’s author for support. You can contact them via the following link: https://wordpress.org/support/plugin/woocommerce-gateway-stripe/.

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Nancy,

    We hope this message finds you well.

    We would like to inform you that the size/dimension you have inquired about is not included as a standard option within our XStore theme. The specific fields you referenced are associated with the WooCommerce plugin’s capabilities. As such, we respectfully recommend that you contact the WooCommerce plugin support team for more detailed assistance. They can be reached at the following link: https://wordpress.org/support/plugin/woocommerce/ or annasta Woocommerce Product Filters plugin: https://annasta.net/plugins/annasta-woocommerce-product-filters/support/.

    Should you have any other questions or require additional information regarding our theme, please do not hesitate to reach out.

    Warm regards,

    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mateusz,

    We hope this message finds you well.

    Upon reviewing your website, we have observed that the JavaScript scripts are being loaded through a Content Delivery Network (CDN) or a similar method. Specifically, we are referring to the following scripts:

    – /codelio_theme/js/libs/jquery.lazyload.js
    – /codelio_theme/js/etheme-scripts.min.js
    – /my_includes/js/dist/element.min.js
    – /apps/elementor/assets/js/frontend-modules.min.js
    – [Additional scripts if any]

    To assist us in troubleshooting the JavaScript errors that have been identified, we kindly request that you temporarily disable the CDN or the method through which these scripts are being loaded. This will enable us to determine whether the errors are resolved when the scripts are not loaded in this manner.

    We appreciate your cooperation and look forward to your prompt response.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Seainfotech,

    You can try with the codes in this article: https://www.businessbloomer.com/woocommerce-set-override-product-price-programmatically/.

    We regret to inform you that the feature you have requested is not available by default. Its integration may likely require additional customization or the use of a third-party plugin. We recommend that you contact the WooCommerce support team to obtain plugin recommendations from their end. You can reach them at the following link: https://wordpress.org/support/plugin/woocommerce/, which offers complimentary assistance. Alternatively, you may opt for our paid service to have further customization performed on the files – https://www.8theme.com/account/#etheme_customization_panel

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Mazravva,

    We hope this message finds you well.

    We are pleased to inform you that the issue you reported appears to have been resolved. We kindly ask that you take a moment to review the situation and confirm that it has been adequately addressed to your satisfaction.

    For your convenience, we have prepared a video that outlines the resolution: https://www.awesomescreenshot.com/video/25025672

    Your feedback is highly valuable to us, and we look forward to your confirmation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mateusz,

    1. We have conducted tests on our end and can confirm that the Elementor Slider is functioning correctly on our test site using the most recent versions of our XStore theme (v9.2.8) and ET-Core-Plugin (v5.2.8). If you are experiencing issues on your site, it is possible that they may be attributable to a conflict with a third-party plugin. We recommend reviewing your installed plugins to identify and resolve any potential conflicts.

    2. We also kindly request that you update both the XStore theme and the ET-Core-Plugin plugin to their latest versions. Should you require any assistance during the update process, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @ecompro34,

    We hope this message finds you well.

    To resolve the current issue, we recommend uploading a fresh copy of the XStore theme to your server. Please place the new theme directory, named “xstore-new” within the wp-content/themes/ directory of your WordPress installation. Subsequently, you should rename the existing “xstore” directory to “xstore-old” and then rename “xstore-new” to “xstore”

    Should you encounter any difficulties with this process, please rest assured that we are here to assist you. To facilitate our support, we kindly request that you create a staging environment by cloning the most recent version of your live site. This will allow us to address the issues without affecting your live operations. Once the necessary fixes have been applied, you may then proceed to migrate the staging site back to the live environment.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @TronShop,

    It seems you accidently deleted the custom CSS codes for the radius, our custom CSS codes are not related to the radius. In this case, you can add this to make the border radius back on the product images:

    
    .content-product .product-image-wrapper {
        border-radius: 15px !important;
    }
    

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @TronShop,

    Please update the custom CSS codes to this:

    
    .archive .content-product .price,
    .upsell-products .content-product .price,
    .related-products .content-product .price {
      font-family: "Inter", Sans-serif;
      font-size: 16px;
      font-weight: 600;
      color: #994545;
    }
    
    .archive .product-view-light .button-switch,
    .upsell-products .product-view-light .button-switch,
    .related-products .product-view-light .button-switch {
      display: none !important;
    }
    .archive .product-view-light .product-details,
    .upsell-products .product-view-light .product-details,
    .related-products .product-view-light .product-details {
      padding-bottom: 0;
    }
    

    Let us know how it goes!

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mazravva,

    We regret to learn that you are experiencing difficulties.

    To assist you effectively, we kindly request that you perform the following steps:

    1. Please conduct a test for any plugin conflicts that may be occurring.
    2. Temporarily switch to the Twenty Twenty-Four theme to determine if the issue persists.
    3. Consider downgrading WooCommerce to a previous version to see if this resolves the problem.

    If it still doesn’t help, please provide us with your WordPress admin & FTP access:
    – WP Admin account, WP Login URL, WP Password.
    – For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation and patience in this matter. Should you require further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @macamrstudios,

    We are pleased to inform you that we have successfully implemented the following custom CSS code within the “Theme Options > Theme Custom CSS > Mobile” section of your website:

    
    .content-product .product-content-image img {
        height: auto !important;
        width: auto !important;
    }
    .swiper-wrapper {
        align-items: center;
    }
    

    As a result of this update, the product images should now be displayed correctly on mobile devices. We kindly request that you review the changes at your earliest convenience to ensure that everything appears as expected.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear TronShop,

    We kindly request that you implement the following custom CSS code by navigating to Theme Options, then selecting Theme Custom CSS, and finally entering the code into the Global CSS section:

    
    .archive .content-product .price {
        font-family: "Inter", Sans-serif;
        font-size: 16px;
        font-weight: 600;
        color: #994545;
    }
    
    .archive .product-view-light .button-switch {
        display: none !important;
    }
    .archive .product-view-light .product-details {
        padding-bottom: 0;
    }
    

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

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    5,071–5,100 of 5,356 posts
Viewing 30 posts - 5,071 through 5,100 (of 5,356 total)