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Register button on my account page is not working

This topic has 10 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

Luiza

Participant

February 19, 2024 at 13:13

Hi!

I’ve got problem with register button on my account page. It’s blank and doesn’t do anything, even though I’ve got all the options necessary chosen on woocommerce/settings/accounts and privacy. It also doesn’t work on log in / register dropdown on header.

Could you help me?

#383834 Copied Theme version: 9.2.8

9 Answers

Tony Rodriguez

Support staff

February 19, 2024 at 13:35

Hello, @Luiza,

I hope this message finds you well.

We kindly request that you review and adhere to the guidelines provided in our theme documentation regarding the activation of user registration on your website. The documentation can be accessed at the following link: https://xstore.helpscoutdocs.com/article/171-enabling-user-registration-on-website. Please attempt the process once more after familiarizing yourself with the instructions.

Should the problem persist, we advise you to create a complete backup of your website. Subsequently, please proceed to test the issue by activating a default WooCommerce theme, such as “StoreFront,” and observe if this resolves the difficulty.

In the event that this approach rectifies the issue, we would appreciate it if you could provide us with your site’s WP Admin URL and credentials. Kindly submit this information in the private content area of this topic for our team to conduct a thorough investigation.

Alternatively, if the issue continues to occur even with the default WooCommerce theme, we recommend that you contact WooCommerce support for additional assistance. Their support can be reached here: https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best regards,
The 8Theme Team

#383839 Copied

Luiza

Participant

February 20, 2024 at 10:30

Hi,

Thank you for your comprehensive answer. The problem dissapears fully if I install storefront theme and disable xstore plugin, so it must be some conflict with your theme. The account creation settings are set as suggested.

Also, even though I translated the message underneath the registration button in my translation plugin and I synced it, it is still displaying in english instead of polish.

I’ll be grateful for helping me out.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384000 Copied
Luca Rossi

Support staff

February 20, 2024 at 14:10
Hi @Luiza,

We’ve the following code under functions.php file locates in your child theme and the issue has been fixed:
```
add_action('wp_footer', 'n2t_wp_enqueue_scripts');
function n2t_wp_enqueue_scripts(){
	if ( is_account_page() ) {
		?>
		<script>
			jQuery(document).ready(function($) {
				$(".sales-booster-account-tab .button").on("click", function(){
					let active_tab_wrapper = $(this).parents(".sales-booster-account-tab");
					let active_tab = active_tab_wrapper.data("tab");
					let inactive_tab = active_tab == "login" ? "register" : "login"; 
					active_tab_wrapper.addClass("hidden").next("form").removeClass("hidden");
					$("."+inactive_tab+"-column").find("form").addClass("hidden");
					$(".sales-booster-account-tab[data-tab="+inactive_tab+"]").removeClass("hidden");
				});
			});
		</script>
		<?php
	}
}
```
Can you please clear the cache and check again?

Best regards,
The 8Theme Team
#384053 Copied
Luiza

Participant

February 22, 2024 at 13:21

Thank you very much! The problem with registration has been solved.

My only issue now is that the message underneath the login won’t translate even though it’s translated in plugin (now the message underneath registration is translated, where it wasn’t before your changes) – is it something you can help me also?

#384395 Copied

Luca Rossi

Support staff

February 22, 2024 at 13:41

Dear Luiza,

We would like to inform you that the text you wish to alter can be found and edited within the Sale Booster plugin, specifically under the “Account Login/Register Tabs” settings. For your convenience, I have provided a screenshot that illustrates the location of these settings:

[https://prnt.sc/DYPqYO2KPJfS](https://prnt.sc/DYPqYO2KPJfS)

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#384400 Copied

Luiza

Participant

February 23, 2024 at 09:25

Dear The 8Theme Team,

Once again, thank you for such quick and professional help.

I have one more translation issue, maybe you will be able to come up with solution for this one also. Please see image attached. The problem is with “Addresses” on the my account page menu. I tried to translate it numerous times in plugins and themes, but it doesn’t seem to work.

Have a nice day!

Files is visible for topic creator and
support staff only.

#384499 Copied
Luca Rossi

Support staff

February 23, 2024 at 09:31
Dear Luiza,

We kindly request that you insert the following snippet of code into the functions.php file located within your child theme directory:
```
add_filter('woocommerce_account_menu_items', 'wptips_customize_account_menu_items');
function wptips_customize_account_menu_items($menu_items) {
    $menu_items['edit-address'] = 'Text Replace';
    return $menu_items;
}
```
Change the Text Replace text with your text.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team
#384501 Copied
Luiza

Participant

February 23, 2024 at 12:59

Hi,

It works flowlessly, thank you. I think now I’m ready to close this topic.

#384527 Copied

Andrew Mitchell

Support staff

February 23, 2024 at 12:59

Dear Luiza,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#384528 Copied
Tagged: account registration issues, fix woocommerce register button, fix wordpress registration issues, woocommerce register button solution, woocommerce registration troubleshooting, wordpress account page problems, wordpress woocommerce themes
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Register button on my account page is not working

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