Luca Rossi

Hi @Lani,

Thanks for the changes! However, I noticed that when I zoom out in my browser, this section becomes very small, unlike my blog posts, which stay consistent in size. Can you fix that? (see screenshot)

We’ve changed the width of that container to 90%, it should be wider now.

I’d also like to add more content, but I’d prefer it to have a slider. How do we add that?

On mobile, instead of showing all the blocks in a long vertical scroll, could it display 2 blocks on top and 2 below with a slider? If that’s not possible, maybe just 1 or 2 blocks with a slider would work.
Can you help me set that up, please?

You can try with Xstore Slider element: https://prnt.sc/A_WJD4OicjF1 https://www.8theme.com/documentation/xstore/slider-set-up/xstore-slider-with-elementor-plugin/

Question: If I download an XStore template that requires WooCommerce, should I activate WooCommerce even if I’m not actually using it, since I just plan to paste direct links to my Amazon shop?

If you don’t use the Products from WooCommerce, please don’t activate the WooCommerce plugin, it will slow down your website.

Best Regards,
8Theme’s Team

Hello @Cookster Creative,

We have disabled the WP Rocket plugin and also cleared the Object Cache Pro.

Please review our demonstration video: https://www.awesomescreenshot.com/video/46343900?key=def939dceb37e859b75be489f8b9178b

Best regards,
The 8Theme Team

Hi @Goostaf,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media(min-width: 1024px){
    .et_b_header-menu .secondary-menu-wrapper ul#menu-katalog_2024 > li.menu-item > a {
        display: flex;
        align-items: center;
        justify-content: start;
        flex-direction: row-reverse;
    }
}

Kind regards,
The 8Theme Team

Dear @NuxMusic,

It appears that the variations for your product have not been added.

We recommend reviewing the WooCommerce documentation to learn how to create variable products and their variations so they can be properly displayed on the frontend:

https://woocommerce.com/document/variable-product/

Best regards,
The 8Theme Team

Hello @chutipao,

We have recently applied a hotfix to your website.

Could you please test it again and confirm whether the issue has been resolved on your side?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello Nizar Dobani,

Thank you for your message.

We are still not entirely clear about the two issues you mentioned. Below is how the checkout and cart pages appear on our end.

Could you please provide more details or clarification?

Best regards,
The 8Theme Team

Hello @Goostaf,

Do you mean that you would like to display the category items below the product list?

Unfortunately, this is not possible at the moment.

The WPBakery Builder element has certain limitations, and we recommend switching to the Elementor Builder instead. It provides greater flexibility and allows you to manage your products more effectively.

https://elementor.com/features/woocommerce-builder/

Best regards,
8Theme Team

Hi @dytao,

Could you please provide your website URL and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
The 8Theme Team.

Dear @Lani,

Your homepage is currently using the default template, which means the container has a fixed width of 1140px:

https://prnt.sc/LUQQgyqbqX-z

We have changed it to the Elementor Full Width template, allowing you to control the container width as needed:

https://prnt.sc/NPyFAcdCQMwZ/

Best regards,
8Theme Team

Hello @Blitz,

You can disable the “My Account” link by adding the following custom CSS code:

.elementor-widget-theme-etheme_account .etheme-elementor-off-canvas_content-head a {
    pointer-events: none;
}

However, please note that currently, clicking the “Log Out” link will also redirect users to the “My Account” page before they are logged out.

Best regards,
8Theme Team

Hi @tomatres,

We’ve found this error:

2025-11-10T05:02:06+00:00 Critical Uncaught TypeError: Cannot access offset of type string on string in /var/www/handsomebird.coffee/wp-content/plugins/elementor/core/settings/page/manager.php:255  
Additional context
{
    "error": {
        "type": 1,
        "file": "/var/www/handsomebird.coffee/wp-content/plugins/elementor/core/settings/page/manager.php",
        "line": 255
    },
    "remote-logging": true,
    "backtrace": [
        "",
        "#0 /var/www/handsomebird.coffee/wp-content/plugins/elementor/core/settings/base/manager.php(313): Elementor\Core\Settings\Page\Manager->get_saved_settings()",
        "#1 /var/www/handsomebird.coffee/wp-content/plugins/elementor/core/settings/base/manager.php(104): Elementor\Core\Settings\Base\Manager->create_model()",
        "#2 /var/www/handsomebird.coffee/wp-content/plugins/elementor/includes/template-library/sources/local.php(665): Elementor\Core\Settings\Base\Manager->get_model()",
        "#3 /var/www/handsomebird.coffee/wp-content/plugins/elementor/includes/template-library/sources/local.php(475): Elementor\TemplateLibrary\Source_Local->get_item()",
        "#4 /var/www/handsomebird.coffee/wp-content/plugins/pro-elements/modules/library/module.php(138): Elementor\TemplateLibrary\Source_Local->get_items()",
        "#5 /var/www/handsomebird.coffee/wp-content/plugins/pro-elements/modules/library/wp-widgets/elementor-library.php(92): ElementorPro\Modules\Library\Module::get_templates()",
        "#6 /var/www/handsomebird.coffee/wp-includes/class-wp-widget.php(535): ElementorPro\Modules\Library\WP_Widgets\Elementor_Library->form()",
        "#7 /var/www/handsomebird.coffee/wp-admin/includes/widgets.php(276): WP_Widget->form_callback()",
        "#8 /var/www/handsomebird.coffee/wp-includes/class-wp-customize-widgets.php(1169): wp_widget_control()",
        "#9 /var/www/handsomebird.coffee/wp-includes/class-wp-customize-widgets.php(1117): WP_Customize_Widgets->get_widget_control()",
        "#10 /var/www/handsomebird.coffee/wp-includes/class-wp-customize-widgets.php(714): WP_Customize_Widgets->get_available_widgets()",
        "#11 /var/www/handsomebird.coffee/wp-includes/class-wp-hook.php(324): WP_Customize_Widgets->enqueue_scripts()",
        "#12 /var/www/handsomebird.coffee/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()",
        "#13 /var/www/handsomebird.coffee/wp-includes/plugin.php(517): WP_Hook->do_action()",
        "#14 /var/www/handsomebird.coffee/wp-admin/customize.php(133): do_action()",
        "#15 {main}",
        "thrown"
    ]
}

This is a PHP 8.1 compatibility issue with the Elementor plugin. The error “Cannot access offset of type string on string” occurs when code tries to access a string as if it were an array, which PHP 8.1 handles more strictly than previous versions.

Could you please upgrade your PHP to version 8.2 or above?

Best Regards,
8Theme’s Team

Hello @tomatres,

Could you please provide us with the username, password, and port instead?
Our team members are located in different countries and do not have public keys available.

Best regards,
The 8Theme Team

Hi @tomatres,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hi @nickporter,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear @Blitz,

At present, the XStore theme does not include a built-in logout element.

You may consider using third-party plugins to add this functionality, such as:

– https://wordpress.org/plugins/woolentor-addons/
– https://actions-pack.com/docs/login/how-to-create-logout-button-on-elementor

We hope this information is helpful.

Best regards,
The 8Theme Team