Forum Replies Created

Viewing 16 posts - 5,341 through 5,356 (of 5,356 total)
  • Avatar: Justin
    Luca Rossi
    Support staff

    Dear TheOne,

    We hope this message finds you well.

    1. We kindly request that you implement the following hook for the product slider on the homepage:

    
    add_action( 'after_etheme_product_grid_list_product_element_title', 'medikoel_show_custom_labels_shop_loop', 5 );
    

    2. For the display of product images on the single product page, please proceed with the integration of this hook:

    
    add_action( 'etheme_before_single_product_image', 'medikoel_show_custom_labels_single_product', 5 );
    

    We would greatly appreciate it if you could inform us of the outcome upon completion of these adjustments.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hello, TheOne,

    Thank you for reaching out to us with your concerns.

    Regarding the issue with the “Safe & Secure Checkout” feature in the sales booster, we have implemented a hotfix on your website. We kindly ask you to check the functionality again to ensure that the problem has been resolved. The specific file that was edited is et-core-plugin/app/models/sales-booster/features/safe_checkout.php between lines 26 and 80.

    
    $settings = (array)get_option('xstore_sales_booster_settings', array());
    $saved_items = strpos($settings['safe_checkout']['items'], ',') === true ? explode(',', $settings['safe_checkout']['items']) : array();
    
    foreach ($default_payment_methods as $safe_payments_method_key => $safe_payments_method_name) {
    	if(in_array('items_' . array_search($safe_payments_method_key, array_keys($default_payment_methods)), $saved_items)) {
        $default_payment_items['items_'.array_search($safe_payments_method_key,array_keys($default_payment_methods))] =
            array(
                'callbacks' => array(
                    array(
                        'callback' => array(
                            $global_admin_class,
                            'xstore_panel_settings_select_field'
                        ),
                        'args'     => array(
                            $tab_content,
                            'payment_method',
                            esc_html__( 'Payment method', 'xstore-core' ),
                            false,
                            array_merge($safe_payments_methods, array(
                                'custom' => esc_html__( 'Custom', 'xstore-core' ),
                            )),
                            $safe_payments_method_key
                        )
                    ),
                    array(
                        'callback' => array(
                            $global_admin_class,
                            'xstore_panel_settings_upload_field'
                        ),
                        'args'     => array(
                            $tab_content,
                            'custom_image',
                            esc_html__( 'Custom Image', 'xstore-core' ),
                            esc_html__( 'Recommended sizes are 90x60', 'xstore-core' ),
    //                                                    'image/svg+xml',
                        )
                    ),
                    array(
                        'callback' => array(
                            $global_admin_class,
                            'xstore_panel_settings_input_text_field'
                        ),
                        'args'     => array(
                            $tab_content,
                            'tooltip',
                            esc_html__( 'Tooltip', 'xstore-core' ),
                            false,
                            false,
                            sprintf(esc_html__('Pay safely with %s', 'xstore-core'), $safe_payments_method_name)
                        )
                    ),
                )
            );
    	}
    }
    

    If you encounter any further issues or if the problem persists, please do not hesitate to contact us. We are committed to ensuring that your experience with our products is as smooth and efficient as possible.

    Best Regards,
    8theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Denis,

    We hope this message finds you well.

    We applied the HOTFIX to your website under functions.php line 7:29 file locates in your child theme directory:

    
    function etheme_wc_get_availability_class( $class, $product ) {
    	$stock_quantity = $product->get_stock_quantity();
    	$stock_class    = 'step-1';
    	$already_sold   = get_post_meta( $product->get_ID(), 'total_sales', true );
    
    	if ( $product->is_in_stock() ) {
            if ( ! empty( $stock_quantity ) && (int) $stock_quantity > 0 && get_option( 'woocommerce_manage_stock' ) ) {
                $already_sold     = empty( $already_sold ) ? 0 : $already_sold;
                $all_stock        = ($stock_quantity + $already_sold) > 0 ? ($stock_quantity + $already_sold) : 1;
                $stock_line_inner = 100 - ( ( $already_sold * 100 ) / $all_stock );
                if ( $stock_quantity <= get_option( 'woocommerce_notify_low_stock_amount' ) ) {
                    $stock_class = 'step-3';
                } elseif ( $stock_line_inner > 50 ) {
                    $stock_class = 'step-1';
                } else {
                    $stock_class = 'step-2';
                }
            }
    	    $class .= ' ' . $stock_class;
    	}
    	
    	return $class;
    }
    

    “– I install the patch but after couple of minute and hours, it’s appear again..”
    > We applied the path, we can’t see any issues on your website now.

    We have conducted a thorough review of your Loco Translate plugin and have identified an issue denoted by the error message “net::ERR_HTTP2_PROTOCOL_ERROR 200 (private content).”

    Our analysis suggests that this problem is associated with your hosting environment. Therefore, we kindly recommend that you reach out to your hosting provider for further assistance in resolving this error.

    – Which plugin of cache, you advice too use ?
    > We suggest you to try with WP-Rocket plugin: https://wp-rocket.me/

    – On all website, the logo of twitter (X) was the old one. How I can change it ?
    > Please add the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .et-follow-buttons a.follow-twitter i,
    .et-socials [title="Twitter"] svg {
        opacity: 0;
    }
    .et-follow-buttons a.follow-twitter,
    .et-socials [title="Twitter"] {
        background: url(https://img.freepik.com/free-vector/twitter-new-2023-x-logo-white-background-vector_1017-45422.jpg);
        background-repeat: no-repeat;
        background-size: cover;
    }
    

    – For a product write sold out (“rupture de stock”), what is the part i should change or CSS code to replace this text by an image “sold out” (with same background as actually). You can see in the image repertory that i download on my website, it’s the last one i want to add.
    > Please try with this custom CSS:

    
    .woocommerce p.stock.out-of-stock {
        text-indent: -9999px;
        min-width: 120px;
        background: url(https://soldart.fr/wp-content/uploads/2023/12/logo-SOLDOUT-250.png) no-repeat center center;
        background-size: 100%;
    }
    

    – On the main products page, user can change the view to 20, 24, 36 and all.
    I use infinite scroll, so it’s not necessary to see this parameter on computer and mobile. How i can delete this without delete all toolbar ?

    > You can hide it by this custom CSS code:

    
    .woocommerce .products-per-page {
        display: none;
    }
    

    – on the mobile phone, when you place your finger on a product, you don’t see small presentation (add to cart, whislist, compare, view) like you can see on the product of the home.
    How I can change this parameters ?

    > Please navigate to XStore Theme Options > WooCommerce Shop > Shop > Product Design > check on Hover buttons on mobile:

    https://prnt.sc/bp1M9vhWBBzO

    – On the single product page (only on this page), how I can center the breadcrumbs ?
    > Please add this custom CSS:

    
    .single-product .bc-type-left2 .a-center {
        text-align: center;
    }
    

    – On the single product page, how I can add space and manage space in section3, between “connection block”(whislist, compare) and “sharing” and “custom html 2” ?
    Same question, for “short description” and “prix” and “ajouter au panier”

    – On the single product page, there is lot of space on computer view between first part (“payment securise”) and tabs (livraison, paiement..). How I can reduce it ?
    > You can control the margin/padding for each section under Single Product Builder:
    https://prnt.sc/R8X8oFUOyTNv

    – On the single product page, I want to change title of tabs “Informations complémentaires” (review)by “Résumé”. Where I can change them, I can’t find them ?
    > Please add the following code to functions.php file in your child theme:

    
    /**
     * Rename product data tabs
     */
    
    add_filter( 'woocommerce_product_tabs', 'woo_rename_tabs', 98 );
    function woo_rename_tabs( $tabs ) {
    	$tabs['additional_information']['title'] = __( 'Product Data' );// Rename the additional information tab
    	return $tabs;
    }
    

    – On the wishlist and compare page, there is a large space between title and the other part below. How I can reduce it ?
    > Please add this custom CSS:

    
    .page-id-37583 .page-heading.bc-type-left2.bc-effect-text-scroll.bc-color-dark {
        margin-bottom: 0;
    }
    .page-id-37583 .container.content-page.sidebar-mobile-bottom {
        padding-top: 0;
    }
    

    – On the whislist and compare page, on mobile view, the title is very big, how I can reduce
    – On the whislist and compare page, on computer view, the title is small, how I can reduce

    > They can be changed under Theme Options > WooCommerce Shop > Wishlist/Compare > Wishlish/Compare Header > Breadcrumbs: https://prnt.sc/fvYrCDHobl7q

    – On the whislist page, how I can center the title (produits, en stock, …) ?
    > You can try with this custom CSS:

    
    @media (min-width: 980px){
        table.xstore-wishlist-table tr th {
            text-align: center !important;
            max-width: 100% !important;
            display: table-cell;
        }
    }
    

    – On the whislist page, how I can delete sharing social media part at the bottom ?
    > Please try with this custom CSS:

    
    .xstore-wishlist-share {
        display: none;
    }
    

    – For all the process : cart to end, on computer view, the logo isn’t in the middle of white page, how I can change it ?
    – How to delete the “SKU” information ?

    > You can try with this custom CSS:

    
    .woocommerce-cart .et_element.et_b_header-logo.align-start.et_element-top-level {
        text-align: center;
    }
    .woocommerce-cart .woocommerce-cart-form__contents .product-sku.mob-hide {
        display: none;
    }
    

    – when I want to calculate shipping cost, I select country, but price doesn’t change.
    I don’t know what happen..

    > Please make you already setup correctly the shipping zone, … https://woo.com/document/setting-up-shipping-zones/

    – Only on mobile view, I see “votre commande” part, at the bottom, I want to delete it all this box.
    > Please try with this custom CSS:

    
    @media (max-width: 480px){
        .woocommerce-checkout .checkout-columns-wrap .col-md-5 {
            display: none;
        }
    }
    

    We regret to inform you that some requests from your are not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    We appreciate your understanding.

    If you have any more questions or need additional support, please don’t hesitate to ask.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello, Lew-shop,

    Thank you for reaching out to us and for providing detailed information about the issue you’re experiencing across your Xstore websites.

    We’re pleased to inform you that we have identified the problem as being related to the use of non-English languages. To address this immediately, we have implemented a HOTFIX on your website. This should resolve the issue you’ve been facing. The file we’ve edited is: xstore/framework/features/woocommerce/estimated-delivery.php line 370:385

    We are also working on a more permanent solution that will be included in our upcoming updates, ensuring that this problem does not recur in the future.

    Please take a moment to revisit your websites and verify that the issue has been resolved. Your feedback is important to us, so do let us know the outcome.

    If you encounter any further difficulties or have additional questions, please do not hesitate to contact us. We are here to assist you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear TheOne,

    We hope this message finds you well.

    Kindly note that you are required to replicate the following file across your additional websites: xstore/framework/features/woocommerce/estimated-delivery.php.

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Bas,

    We hope this message finds you well.

    We’re writing to inform you that the CSS property ‘background-attachment: fixed’ is not supported by iOS mobile devices. To address this issue, we have implemented a workaround as suggested in the following article: https://css-tricks.com/the-fixed-background-attachment-hack/#comment-1781768.

    We kindly request that you review the changes at your earliest convenience to ensure that the solution is functioning as intended on iOS devices.

    Thank you for your attention to this matter. We look forward to your feedback.

    Best regards,

    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello Denis,

    Thank you for reaching out and for providing the necessary access details via private message.

    We have investigated the issue you reported regarding the conflict between product stock and sold products. We’re pleased to inform you that we have successfully implemented a fix in the code, which has resolved the discrepancy. As a result, both the shop and single product pages should now reflect the correct information and function normally.

    To proceed further to check the other issues, we kindly request that you elevate the provided account to the administrator level. This will grant us access to the WordPress dashboard, allowing us to ensure that everything is running smoothly and to make any additional adjustments if necessary.

    Please let us know once the account has been updated to administrator status, and we will take the necessary steps from there.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hello, Mike,

    We hope this message finds you well.

    Upon reviewing the log file, we have encountered an error that appears to be related to server limitations (details provided in private content). To address this issue, we kindly request that you reach out to your hosting provider and ask for the following modifications to be made to your server configuration:

    1. Increase the execution time to the maximum allowable limit.
    2. Raise the memory limit to the maximum permissible threshold.

    After these adjustments have been implemented, please proceed to test the Elementor builder once more to confirm that the issue has been resolved.

    Thank you for your prompt attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mike,

    Upon testing your website we could see some 500 errors occured, the 500 errors are related to the server issues(Request Timeout: maybe the hosting provider needs to increase the execution time to maximum).

    We kindly ask you to review the following article for guidance on the 500 error you are experiencing: https://elementor.com/help/500-error/

    Furthermore, we recommend that you contact your hosting provider and request an increase in the server timeout to its maximum limit. Your hosting provider should also be able to assist you in resolving the error 500.

    Best regards,
    The 8theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello, TheOne,

    Thank you for reaching out to us and for providing detailed information about the issue you’re experiencing across your Xstore websites.

    We’re pleased to inform you that we have identified the problem as being related to the use of non-English languages. To address this immediately, we have implemented a HOTFIX on your website. This should resolve the issue you’ve been facing. The file we’ve edited is: xstore/framework/features/woocommerce/estimated-delivery.php line 370:385

    We are also working on a more permanent solution that will be included in our upcoming updates, ensuring that this problem does not recur in the future.

    Please take a moment to revisit your websites and verify that the issue has been resolved. Your feedback is important to us, so do let us know the outcome.

    If you encounter any further difficulties or have additional questions, please do not hesitate to contact us. We are here to assist you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello Mathew,

    Thank you for reaching out and for your patience.

    1) We’re delighted to hear that setting the limit to -1 resolved the issue with the standard limit of 20 items. It’s always rewarding to find a solution that works perfectly for your needs.

    2) We appreciate your detailed feedback regarding the global setting for the Products element. It’s great to know that the override function is serving you well in the ‘Navigation OFF’ and ‘Navigation Load More button’ versions. Regarding the ‘Lazy loading’ version, we have taken note of the bug you’ve mentioned where only the first three items display the excerpt. Rest assured, our development team is already looking into this, and we aim to have a fix included in one of our upcoming updates.

    3) As for the Blog element issue, we apologize for the oversight. Your additional explanation has been very helpful. The behavior you’ve described, where the Blog element displays unrelated posts when no posts are assigned to a specific category, is indeed not ideal. We’ve applied to the HOTFIX to your website already. Here is the files I’ve edited for the #3:

    – /wp-content/plugins/et-core-plugin/app/controllers/shortcodes/blog-timeline.php line 81:82
    – /wp-content/plugins/et-core-plugin/app/controllers/shortcodes/blog.php line 88:89
    – /wp-content/plugins/et-core-plugin/app/controllers/shortcodes/blog-carousel.php line 107:108
    – /wp-content/plugins/et-core-plugin/app/controllers/shortcodes/blog-list.php line 85:86

    Thank you once again for your valuable feedback and for helping us improve our service. We are committed to providing you with the best experience possible and will keep you updated on our progress.

    Kind Regards,
    8theme Team.

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello, Saimana,

    We are delighted to hear that the fix has resolved the issue. If you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hello, Saimana,

    Sorry for the late response!

    We’ve tested the plugin conflicts but no lucks then We’ve added a HOT fix code to the functions.php file (from line 46 to 90) locates in your child theme:

    Can you please check again?

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hello, Mathew,

    1. To show all products when the navigation option is OFF, under Product Data tab > Limit > please enter -1 number:

    2. Currently, to show excerpt(short description) please navigate to XStore > Theme Options > WooCommerce(Shop) > Shop > Product Designs > Show Excerpt > switch to ON.

    Let us know how it goes after you update the options.

    Thank you!

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hello, Mathew,

    Thanks for updating the FTP account!

    We’ve added the following code to your functions.php file from line 24 to 221 locates in your child theme and this issue has been fixed:

    Can you please help us to check again?

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hello, Saimana,

    Thank you for getting back to us!

    Upon checking your website, We could see that you’re using a child theme with a lot of customization and 3rd party plugins are active on your LIVE site now.

    Since it’s a LIVE site, so we couldn’t test the plugin conlficts. May you please give us a permission to disable all plugins for testing or maybe better to create a DEV site so we can easily test?

    We’ve just tested the WooCommerce Bundle Product plugin on my test site and it’s working fine without any issues. Here is the video: https://www.awesomescreenshot.com/video/22989268?key=33ea3a9086e17faa49949be0999c32e2

    Kind Regards,
    8theme team

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