The product images do not load or appear on single product page

This topic has 12 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Luca Rossi

  • Avatar: khurram virk
    khurram virk
    Participant
    February 19, 2024 at 16:49

    dear sir

    good day to you!

    hope you will be fine,

    The images of product do no appear or load on single product. This happens randomly to the products. Please help us to fix this issue. We have attached the video for better understanding.

    https://safeandsecureksa.com/

    regards,
    khurram virk

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2024 at 06:58

    Hello, @khurram virk,

    Thank you for reaching out to us with your concern.

    We are writing to inform you that we have encountered difficulty accessing your website due to a 400 Bad Request error. This issue is preventing us from utilizing your online services effectively. https://ibb.co/NVX4Dr8

    To address this problem, we kindly suggest reviewing the following article, which provides a comprehensive guide on how to resolve the 400 Bad Request error: https://www.namehero.com/blog/how-to-fix-400-bad-request-request-header-or-cookie-too-large/

    We believe that the instructions detailed in the article will assist you in rectifying the issue. Also if you are using CDN please temporarily disable CDN on your site.

    Once the necessary adjustments have been made, we would appreciate it if you could re-evaluate the website’s accessibility to ensure that the error has been successfully resolved.

    We are hopeful that this will remedy the situation, and we look forward to being able to access your website without further complications.

    Thank you for your prompt attention to this matter.

    Best regards,
    8Theme’s Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 20, 2024 at 09:14

    Dear Sir

    we are facing this issue from last 2 months, everytime we do flush cache firewall and server, CDN is already disabled, we use incognito mode, router restart, using different ISP, multiple times we have reported to Godaddy and Succuri about this this.

    Please help us to resolve this issue.

    Moreover, product image is also not appearing some time.
    thank you

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 20, 2024 at 15:54

    Dear Khurram Virk,

    We hope this message finds you well.

    Upon reviewing the concerns you have raised, it appears that they predominantly stem from server-side complications. To enhance your website’s performance and address these issues, we kindly recommend the following measures:

    1. Consider upgrading your hosting plan to one that offers improved resources and capabilities.
    2. Implement a caching solution for WordPress, such as the WP-Rocket plugin, to optimize your website’s loading times: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
    3. Utilize a Content Delivery Network (CDN) to efficiently distribute your images, scripts, and other static content to visitors worldwide: https://rocketcdn.me/

    We trust that these suggestions will contribute to a more robust and efficient online presence for your website.

    Should you require any further assistance or clarification, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 22, 2024 at 16:13

    Dear Sir

    good day to you!

    1. we reached to our hosting provider, they said hosting is ok.
    2. we have cache plan in hosting, activated now.
    3. CDN is also enabled now

    please check do the needful.

    thank you

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 23, 2024 at 07:58

    Dear Mr. Khurram Virk,

    We hope this message finds you well.

    We have conducted a review of your website and observed that certain product images are being loaded via AJAX requests. During our assessment, we identified that some of these AJAX requests are encountering a 403 error(https://prnt.sc/3_trXDPklZt2). It has come to our attention that your website is protected by the Sucuri security system.

    To ensure seamless functionality and user experience, we kindly request your assistance in whitelisting the following AJAX request URL on your security system:

    https://safeandsecureksa.com/wp-admin/admin-ajax.php

    Your prompt attention to this matter would be greatly appreciated. Should you require any additional information or assistance from our end, please do not hesitate to reach out.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 23, 2024 at 19:20

    Dear sir

    The link is not accepted in firewall..we have sent succuri to add this.

    Thank you

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 24, 2024 at 02:11

    Dear Mr. Khurram Virk,

    Greetings from 8Theme’s Team.

    We have recently reviewed your shop and product pages, and we are pleased to inform you that the images appear to be loading correctly at this time.

    We’ve also seen that under Console Log this request is blocked: https://log.pinterest.com/?type=pidget&guid=Sicq9o5abTLK&tv=2021110201&event=init&sub=www&button_count=1&follow_count=0&pin_count=0&profile_count=0&board_count=0&section_count=0&lang=en&nvl=en-US&via=https%3A%2F%2Fsafeandsecureksa.com%2Fproduct%2F1-leg-wire-rope-sling-with-bow-shaped-shackle-bolt-pin-on-both-sides%2F&viaSrc=canonical. To reduce the loading time can you please whitelist it as well?

    We appreciate your cooperation.

    Best regards,
    The 8Theme’s Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 26, 2024 at 08:27
    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2024 at 09:40

    Dear Khurram Virk,

    We apologize for the oversight. Kindly ignore the previously sent URL. That URL would not affect by the Firewall.

    Best regards,
    The 8Theme Team

    Avatar: khurram virk
    khurram virk
    Participant
    February 26, 2024 at 10:07

    dear sir

    its ok. no problem

    thank you

    Avatar: Justin
    Luca Rossi
    Support staff
    February 26, 2024 at 11:08

    Dear Khurram Virk,

    We would like to inform you that, due to the existence of multiple ongoing discussions pertaining to the Firewall issue, we have decided to consolidate our efforts. Consequently, we will be closing the current topic to better concentrate on the other relevant threads.

    Best Regards,
    The 8Theme Team

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