Dear @Apolloneos,

Thank you for your suggested solution. We appreciate your contribution and are currently in the process of evaluating it thoroughly. Our development team will need some time to ensure that it integrates seamlessly and does not introduce any further issues.

Should your solution meet our criteria, we will certainly consider including it in our next theme update.

Thank you once again for your valuable input.

Kind regards,

Jack Richardson
8Theme’s Team

Dear @Mark,

We are pleased to inform you that we have compiled a detailed documentation covering the most frequently asked support queries and solutions related to site optimization. We encourage you to consult this resource to configure your website optimally, as it includes our recommended settings.

For your convenience, here are direct links to specific articles that might be of interest:

1. Enhancing WP Rocket Settings with XStore:
[How to Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

2. Accelerating Site Performance:
[How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)

You can access our full documentation at:
[8Theme’s Comprehensive Documentation](https://www.8theme.com/documentation/xstore/)

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear @Ilya,

Upon reviewing the error logs from your server, we have identified that the PHP error log file is actively recording issues. A recent examination of this file revealed several fatal errors originating from the xstore-child theme, which suggests issues with the modifications made to your child theme code (https://prnt.sc/6dd-2orXwY62).

Further analysis of the xstore-child theme files indicates that nearly all WooCommerce folders have been duplicated (see screenshot: https://prnt.sc/lh6u3HHdhduL). This replication appears excessive and potentially unnecessary, as it is unlikely that all these files require modifications. We advise caution with such practices, especially since each update to the XStore parent theme may alter parent theme files, necessitating a manual review to ensure compatibility with your child theme.

We have made specific modifications to fix the fatal error in the file xstore-child/woocommerce/archive-product.php (detailed here: https://prnt.sc/uO2Znd6B5b88). Following these changes, your category page now loads successfully, although there is an issue with missing images, likely caused by hardcoded image paths within the same file (illustrated here: https://prnt.sc/gZ76yUQWXAVA).

We strongly recommend a thorough review of all modified files within your child theme. Please remove any files that are not explicitly altered for your specific needs to streamline your theme’s functionality and maintain compatibility with future updates.

Should you require further assistance or have any questions regarding these modifications, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Fareed Fares,

We hope this message finds you well. We understand that you have encountered issues with your emails being directed to spam folders. This can occur for several reasons, and we would like to offer some guidance to help improve your email deliverability.

Firstly, utilizing a Gmail address as the sender can sometimes be problematic, as it is a common approach used by spammers. Additionally, the content of your emails may be activating spam filters due to specific keywords or formatting styles.

To enhance the deliverability of your emails, we recommend the following strategies:

1. **Use a Custom Domain:** Employ a custom domain that aligns with your business name instead of a generic Gmail address. This will lend more credibility to your communications.

2. **Authenticate Your Domain:** Set up SPF, DKIM, and DMARC records for your domain. These measures confirm the authenticity of your email sources and help in preventing spoofing.

3. **Avoid Spam Triggers:** Modify your email content to avoid overly promotional language, spam-associated keywords, and ensure adherence to best practices in formatting and structure.

4. **Check Email Content:** Regularly review your email content to ensure it remains relevant, personalized, and valuable to your recipients.

5. **Test Emails:** Conduct tests by sending emails to your own address to check their deliverability. Utilize tools like Mail Tester to identify and rectify potential issues in your emails.

6. **Monitor Sender Reputation:** Keep track of your sender reputation with tools such as SenderScore. This will help you identify and address factors that could impact your email deliverability.

By implementing these measures, you should notice a significant improvement in the deliverability of your emails, reducing the likelihood of them being marked as spam.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Apolloneos,

Thank you for bringing up this concern. We’ve encountered a similar question regarding issues with excluding certain cookies from Litespeed cache on the plugin’s forum (https://www.litespeedtech.com/support/forum/threads/exclude-cookies-does-not-seem-to-be-working.21151/).

We suggest double-checking if your .htaccess file allows the Litespeed plugin configuration to provide exclusions for specific cookies. Additionally, reaching out to their support team might be beneficial, as they possess in-depth knowledge of the plugin’s code architecture and can offer tailored assistance.

Best regards,
Jack Richardson

Dear @HmirceaD,

We are pleased to inform you that we have successfully uploaded the following files to your website:

1. xstore/woocommerce/single-product/product-image.php
2. xstore/woocommerce/single-product/product-image-builder.php
3. xstore/css/modules/woocommerce/single-product/single-product-elements.css
4. xstore/css/modules/woocommerce/single-product/single-product-elements.min.css

As part of the update, we have replaced the HTML ‘a’ tag with a ‘span’ tag. You can review the changes here: (https://prnt.sc/U8XgFn_B6Blf).

Please clear your site’s cache and verify whether the updates meet your expectations.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Peter,

I hope this message finds you well. We have noticed an issue that may arise if you have copied and pasted files from one website to another, as previously discussed. This action could potentially lead to a fatal error on any subsequent websites where these files exist, which is not permitted.

To avoid this issue, we recommend renaming the framework folder in the child theme of your other websites, if applicable. After renaming, please proceed with updating the XStore theme and XStore Core plugin on those sites. If you encounter any difficulties or the same issues persist, please inform us immediately. We will then manually rename the prohibited files and folders for you.

Additionally, it is important to note that each update of our themes and plugins includes new changes, functions, and filters. For instance, we have recently added a new function in the xstore/framework/theme-functions.php file. However, since this file has been modified in your child-theme/framework, it resulted in a fatal error due to the absence of the new function in your child theme’s file. This underscores the importance of following the correct procedures for modifying theme functions in your child theme, as previously outlined.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team

Dear @EBCollection,

We are pleased to hear that you are satisfied with the solution provided for the sale percentage texts.

Regarding the product discounts plugins, we must clarify that we have not fully tested all the features of the plugin you are currently using. We recommend reviewing the documentation available at (https://pricepep.com/docs/) or directly contacting their support team for detailed assistance. They may be able to offer a workaround or confirm if the desired results can be achieved using another tested plugin.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme’s Team

Hello @EB Collection,

Regarding your current setup, it appears that you have activated the “Minimum price only” option for Variable products, as depicted (https://prnt.sc/pmk69jqnQSZ5). This setting causes the price displayed on Archives to show only the minimum price across the product’s variations. If you prefer to display a static range of prices instead, you may disable this option, resulting in the following outcome: (https://prnt.sc/ZNdE6GwzR98d). Should you desire additional pricing information alongside the simple one, we recommend submitting a customization request through our platform (https://www.8theme.com/account/#etheme_customization_panel), as such modifications fall outside the scope of our support policy (https://www.8theme.com/documentation/xstore/support/support/).

Furthermore, we conducted an examination of how the WooCommerce Dynamic Pricing & Discounts plugin affects the pricing of Variable Products with the default StoreFront theme. This assessment aimed to discern if any issues pertaining to modifying Variable product prices are specific to our XStore theme. Our investigation revealed that the plugin maintains the price when it is represented as a range (e.g., from X to Y), as shown (https://prnt.sc/G_wE2wrorYXn), whereas it adjusts the price of Variable products if all variations share the same price, as demonstrated (https://prnt.sc/D-utSah435tL). Consequently, we have submitted a request to the plugin’s author regarding the aforementioned issue and await their response and resolution.

Regarding the text “Up to X%”, you can modify it using the Loco translate plugin, accessible (https://prnt.sc/a5IKb0anPz88). By adjusting the string to include only “%s” without the “Up to” prefix, you will achieve the desired result, as illustrated (https://prnt.sc/EYvbq5JdcLw5).

Kind regards, Jack Richardson
8theme’s team

Dear @Mark,

Thank you for reaching out and for your understanding. We appreciate your engagement with our forum and your interest in resolving any issues you may encounter. However, it’s important to note that our primary focus is to provide support for our XStore Theme and associated plugins, as outlined in our support documentation (https://prnt.sc/Qxw4-Z5LhaOC).

While we strive to assist our users to the best of our ability, questions regarding server configuration often fall outside the scope of our expertise. We believe that directing such inquiries to your hosting provider, who specializes in server-related matters, would yield the most effective and accurate solutions. They possess the industry-specific knowledge and resources necessary to address your concerns promptly. You can find more information about the scope of our support in our documentation [here](https://www.8theme.com/documentation/xstore/support/support/).

Rest assured, we remain committed to assisting you with any inquiries directly related to our products. Should you have any further questions or require assistance within our domain of expertise, please don’t hesitate to reach out. We are here to help.

Thank you once again for your understanding and cooperation.

Best regards,
Jack Richardson

Hello @Red8,

Thank you for reaching out! As a default setting, we refrain from displaying the Mobile panel on the cart and checkout pages. This approach aims to maintain customers’ focus directly on their orders.

In case you would like to display Mobile panel on those pages you can add the provided PHP snippet directly to your child-theme/functions.php file. This snippet ensures that the Mobile panel is displayed on the Cart & Checkout pages. Here’s how:

add_action( 'init', function () {
   	if ( apply_filters( 'xstore_theme_amp', false ) ) {
   		return;
   	}
   	add_action( 'after_page_wrapper', function() {
   		if ( defined('ET_CORE_DIR') && (get_query_var('et_is-cart-page-elementor-shortcode', false) || get_query_var('et_is-checkout-page-elementor-shortcode', false) ) ) {
   	        require( ET_CORE_DIR . 'app/models/customizer/templates/mobile-panel/mobile-panel.php' );
   	    }
   	}, 1 );
   } );

If you encounter any issues or need further assistance, don’t hesitate to let us know. We’re here to help!

Kind regards, Jack Richardson

Hello @Raghib,

The product in question is a Variable one, meaning it offers multiple variations for selection. Consequently, clicking the ‘add to cart’ button redirects you to the Single product page, as it necessitates choosing from these variations. However, if you wish to streamline the process by enabling ajax adding of products, you can do so by activating the ‘Show swatches’ option as depicted here: [https://prnt.sc/BjKOFH3WbZjc]. With this option enabled, the script associated with Swatches will dynamically generate the necessary parameters for each product’s button, allowing for seamless addition to cart using ajax [https://prnt.sc/pPX7a7uB_D-l].

It’s important to note that this functionality only applies when a default variation is set for the product; otherwise, customers must select the appropriate variations before completing their purchase.

Kind regards, Jack Richardson

Hello @jaswinders,

1. The delay experienced in loading your mega menu was attributed to the active option labeled “Ajax Menu Dropdown” (as indicated here: [link to screenshot](https://prnt.sc/wINDIXBO4bgU)). Upon deactivating this option, your menu rendered promptly without any delays, as demonstrated here: [link to screenshot](https://prnt.sc/C_vF2YfRzjmd).

2. Furthermore, your inquiry regarding the incorrect visual representation of icons stemmed from the subsequent loading steps of the FontAwesome icons library. Elementor typically loads this library when FontAwesome icons are expected on the page. However, in the case of your mega menu, which was loaded via AJAX (triggered only upon user mouseover of the menu item), Elementor did not detect any FontAwesome icons present on the initial page load. This led to the library not being loaded. To circumvent such occurrences, we recommend utilizing our XStore Icons, which are consistently loaded and boast a lightweight library, ensuring optimal performance. You can find more information here: [link to screenshot](https://prnt.sc/KuqpERbIUA7w).

Waiting for your response !
Kind regards, Jack Richardson

Dear @Lucas,

We hope this message finds you well.

We are writing to inform you that we have updated the custom CSS previously added to your site. The new CSS code is as follows:

selector .product_list_widget .quantity-wrapper {
    position: static;
}

You can view the modifications via this link: [https://prnt.sc/IZUupw2yerSe](https://prnt.sc/IZUupw2yerSe).

Please take a moment to review how these changes appear on your site by following this link: [https://prnt.sc/aYYmFuTFXg4p](https://prnt.sc/aYYmFuTFXg4p). We recommend clearing your browser cache before checking to ensure you are viewing the most recent update.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,

The 8Theme Team

Dear @Graziano,

I hope this message finds you well. I am writing to inform you about the recent updates we have implemented on your website concerning custom CSS for attribute styling and tab effects.

1. To create border-separated items in attributes, we have successfully added the following custom CSS code. You can view the implementation here: [Screenshot](https://prnt.sc/9wh9nkacALk0):

selector .etheme-product-has-fadeIn-content .shop_attributes tr:not(:last-child) {
border-bottom: 1px solid var(--et_border-color);
}

2. Regarding your inquiry about the tab effect with shadows, we have also incorporated the following custom CSS code. Please review the changes here: [Screenshot](https://prnt.sc/YCTxWhWSzbJ8):

selector .etheme-product-has-fadeIn-content {
box-shadow: 0px 0px 7px 0px rgba(0, 0, 0, 0.15) !important;
}

Should you require any additional customizations for your website, please feel free to submit a request through our customization panel at [8Theme Customization Panel](https://www.8theme.com/account/#etheme_customization_panel).

Thank you for choosing us for your website needs. Should you have any further questions or require assistance, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team