Tons of errors on home , catalogue aka shop page and individual usal pages when u inspect ?

This topic has 30 replies, 3 voices, and was last updated 3 days ago ago by Rose Tyler

  • Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 12, 2024 at 21:14

    Tons of errors on home , catalogue aka shop page and individual usal pages when u inspect ?

    all this happening after update

    29 Answers
    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 12, 2024 at 21:15

    check i cant take screenshot of whole site

    Please contact administrator
    for this information.
    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 12, 2024 at 21:19

    check and advice why code quality is compromised after update

    Please contact administrator
    for this information.
    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 12, 2024 at 21:20

    image for shop page aka catalogue

    Please contact administrator
    for this information.
    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 12, 2024 at 21:22

    individual product pages error list

    Please contact administrator
    for this information.
    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 12, 2024 at 21:23

    even simple individual page have errors

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2024 at 10:15

    Hello, Aulakh, Sam,

    Thank you for contacting us and for using XStore.

    Please be informed that your request will be reviewed by one of our technicians after the weekend. We apologize for any inconvenience caused by this delay. In the meantime, we kindly request that you provide temporary FTP access to facilitate the process.

    Kind Regards,
    8theme team

    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 13, 2024 at 13:25

    All access is same try the gstore login if doesn’t work let me know

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2024 at 14:49

    Hello, Aulakh, Sam,

    We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

    Thank you for your understanding.

    Kind Regards,
    8theme team

    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 14, 2024 at 19:23

    please find what you requested

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 15, 2024 at 07:25

    Dear @Aulakh, Sam,

    I hope this message finds you well.

    Upon reviewing your website, we are pleased to inform you that we did not encounter any errors within the console. For your reference, we have attached screenshots from the console of various pages, all of which are free from errors.

    Could you please confirm whether the issue was resolved by clearing the cache or updating all plugins? Your feedback will be greatly appreciated.

    Kind regards,

    Jack Richardson

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 15, 2024 at 21:30

    screenshot where removed ?

    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 21, 2024 at 14:53

    please check

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 22, 2024 at 15:25

    Dear Sam Aulakh,

    I hope this message finds you well. During our recent review of your website, we observed that errors are being displayed to users who are not logged in, while logged-in users do not encounter these issues. It is important to note that these errors appear to originate from the Litespeed plugin, as indicated by the browser console.

    We believe that certain settings within the Litespeed plugin may be responsible for these issues. A similar problem has been discussed in the Litespeed plugin support forum, where a potential solution has been provided. You can review the discussion and suggested solution at the following link: [Litespeed Plugin Support Topic](https://wordpress.org/support/topic/lazy-load-images-function-uncaught-typeerror-d-update-is-not-a-function/).

    We recommend trying the solution outlined in the forum. Alternatively, you may wish to contact the plugin’s support team for a more thorough investigation.

    Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

    Kind regards,

    Jack Richardson
    8Theme’s Team

    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 23, 2024 at 16:47

    i disabled and installed it on some other platform still throws error

    it’s temp domain I will destroy it once you have seen that the code level errors are there on your side

    Files is visible for topic creator and
    support staff only.
    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    April 23, 2024 at 20:29

    it works when i dont combine the js and CSS but why is It it like this ?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 24, 2024 at 12:49

    Hello @Aulakh, Sam

    Web development involves a multitude of technologies and standards, from HTML for content structure to CSS for styling and JavaScript for interactivity. When these resources are combined, they form the backbone of a website. However, the way browsers interpret and execute these resources can vary, and sometimes combining them can lead to unexpected issues.

    For instance, combining JavaScript and CSS files can sometimes result in conflicts or dependencies that aren’t properly resolved, leading to errors or unintended behavior. These conflicts might stem from differences in the way browsers parse and execute code, or from specific requirements or restrictions imposed by different validators or testing tools.

    Furthermore, the performance of a website can be heavily influenced by how its resources are optimized and delivered. Cache plugins, for example, play a crucial role in optimizing the loading speed of a website by storing frequently accessed resources and reducing server load. However, the optimal settings for a cache plugin can vary depending on the specific requirements and configurations of each website.

    In essence, while combining JavaScript and CSS files can streamline the loading process and improve performance under ideal circumstances, it’s important to consider the unique characteristics and requirements of each website. Finding the most optimized settings for cache plugins and other performance-enhancing tools can help mitigate issues and ensure consistent performance across different web projects.

    Kind regards, Jack Richardson

    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    May 7, 2024 at 16:44

    ALERT: Important security notice – 14 issues identified and FIXED. It is crucial to update both the XStore theme and XStore Core plugin.

    i still see following issues check the pic thanks

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 8, 2024 at 09:01

    Dear @Aulakh, Sam,

    Thank you for providing details regarding the Google Map warnings. We have identified that these warnings stem from the Google Map Elementor widget utilized in your website’s footer area. Please be assured that these warnings are not critical and may be disregarded at this time.

    We have forwarded your concerns to our development team. They will investigate the possibility of migrating the Google Map script and aim to address these warnings in an upcoming update.

    Thank you for your understanding and patience.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 8, 2024 at 13:17

    Dear @Aulakh, Sam,

    I hope this message finds you well. I am writing to kindly request FTP access to your website. This access is necessary for us to upload several files as part of our testing process to address and potentially resolve the Google Map warnings currently presenting.

    We appreciate your cooperation and assistance in facilitating this process. Please let us know if there are any specific procedures or times we should adhere to when accessing the FTP server.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best regards,

    Jack Richardson
    8Theme’s Team

    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    May 10, 2024 at 22:20

    You already have the ftp i have given it so many times

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 12:30

    Hello,

    We apologize for any inconvenience caused and assure you that our request for access is not intended to encroach upon your time. Currently, we are unable to connect using the credentials previously provided by you. Therefore, we kindly request that you provide us with verified and functional FTP access credentials in response to this message. Contact your hosting provider and they will update credentials or delete old ones and provide new, ones that certainly work.

    Please assist us by providing the necessary working access details as requested.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    May 14, 2024 at 13:53

    I have shared the ftp details in whitelable topic please check from there

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 14, 2024 at 14:54

    Hello @Aulakh, Sam,
    We have uploaded files that contain fixes for Google maps warnings on your web-site.
    Please, check the result now !
    Note: fixes will be included in next theme update as well
    Kind regards, Jack Richardson

    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    May 14, 2024 at 14:57

    Please share what u did so that i know what files where modified and send the piece of code u added and where u addedthanks

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 14, 2024 at 20:05

    Hello @Aulakh, Sam,
    Changes were made in next files (many pieces of code):
    et-core-plugin/app/controllers/elementor.php
    et-core-plugin/app/assets/js/google-map.js

    As I previously wrote those changes will be included in next theme update so, you won’t lose them anyway.
    Kind regards, Jack Richardson

    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    May 15, 2024 at 05:08

    strange I still see this >>> Private Content Area

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 15, 2024 at 08:48

    Dear @Aulakh, Sam,

    I hope this message finds you well. We have received your recent communication regarding the issue you observed on your website, described as “strange I still see this.” Upon review, it appears that this issue is distinct from the ones we have previously addressed and successfully resolved.

    In response to your current concern, we have conducted a thorough examination of your website’s frontend and have not identified the issues you mentioned. You can view the screenshot of our findings here: [https://prnt.sc/Iw04l4vI3iVN]. Additionally, it is important to note that the header on your testing website is built using Elementor, whereas the header on the main site is constructed with Customizer, which might contribute to the differences you are experiencing.

    Furthermore, while inspecting the Home page through the Elementor editor, we encountered several errors that appear to be related to your server or CDN configuration. This is indicated by discrepancies between your website’s URL and the URLs of the files being loaded. More details can be found in the private content section of our correspondence.

    To streamline our support and address your concerns more efficiently, we kindly request that you submit separate topics for each distinct issue in the future.

    Thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best Regards,

    Jack Richardson
    8Theme’s Team

    Content is visible for topic creator and
    support staff only.
    Avatar: Aulakh, Sam
    Aulakh, Sam
    Participant
    May 15, 2024 at 09:00

    Thanks will do so and open separate topics but why not increase the limit for topics like it was

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2024 at 09:36

    Hello,

    Thank you for your understanding.

    We appreciate your cooperation.

    Kind Regards,
    8theme team

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