Issue with Quick add to cart button when try to add product into cart

This topic has 15 replies, 4 voices, and was last updated 3 weeks, 2 days ago ago by Rose Tyler

  • Avatar: Raghib
    Raghib
    Participant
    April 24, 2024 at 10:21

    HI Team,

    I am currently experiencing a problem with the quick “add to cart” button that appears when hovering over a product. Whenever I attempt to click on the cart icon, instead of adding the product to the cart, I am redirected to the product page.

    Please lookinto this issue

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    support staff only.
    14 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 24, 2024 at 11:16

    Hello, @Raghib,

    Thank you so much for purchasing our theme and contacting our support center.

    To address the issue you are experiencing, please follow these steps:
    1. Open the page with Elementor.
    2. Navigate to the ‘Edit Product Carousel Widget’.
    3. Go to ‘Hover Effects’.
    4. Select ‘Default’.
    5. Update the page to save the changes.

    These steps utilize the prebuilt functionalities of the widget.

    For your reference, we have attached an image that illustrates these steps. https://imgur.com/zk6FXMz

    We trust this will resolve your issue. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Raghib
    Raghib
    Participant
    April 24, 2024 at 12:03

    Hi Team,

    I have done the changes. but still facing same issue.

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    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2024 at 13:35

    Hello, Raghib,

    Please provide temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Raghib
    Raghib
    Participant
    April 24, 2024 at 15:08

    Hi
    I have shared my details

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2024 at 15:15

    Hello, Raghib,

    We appreciate your prompt response.

    We can’t connect FTP:

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Could not connect to server

    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by IP or something else that doesn’t allow us to connect?

    Best Regards,
    8Theme’s Team

    Avatar: Raghib
    Raghib
    Participant
    April 24, 2024 at 15:21

    I am using hostinger please login through this link

    https://hpanel.hostinger.com/

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 24, 2024 at 16:21

    Hello @Raghib,

    The product in question is a Variable one, meaning it offers multiple variations for selection. Consequently, clicking the ‘add to cart’ button redirects you to the Single product page, as it necessitates choosing from these variations. However, if you wish to streamline the process by enabling ajax adding of products, you can do so by activating the ‘Show swatches’ option as depicted here: [https://prnt.sc/BjKOFH3WbZjc]. With this option enabled, the script associated with Swatches will dynamically generate the necessary parameters for each product’s button, allowing for seamless addition to cart using ajax [https://prnt.sc/pPX7a7uB_D-l].

    It’s important to note that this functionality only applies when a default variation is set for the product; otherwise, customers must select the appropriate variations before completing their purchase.

    Kind regards, Jack Richardson

    Avatar: Raghib
    Raghib
    Participant
    April 25, 2024 at 06:37

    Noted Thank you for guiding me

    Avatar: Raghib
    Raghib
    Participant
    April 25, 2024 at 06:44

    Hi Team,

    Is it possible to hide the Variation Swatches from product card? or only show on product hover?

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    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2024 at 07:44

    Hello, Raghib,

    Thank you for getting in touch with us.

    We would like to inform you that you can disable the swatches for the product https://prnt.sc/3v13CC69KZXA Additionally, you have the option to enable these swatches on hover through the settings of the Archive Products widget.

    Best Regards,
    8Theme’s Team

    Avatar: Raghib
    Raghib
    Participant
    April 25, 2024 at 10:28

    Hi Dear,

    Thank you for guiding me.
    Same option i am not getting in product grid.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2024 at 10:36

    Hello, Raghib,

    It is the Product Grid widget on your screenshot, but we answered you about the Archive Products widget, for the Shop page. In case, you mean custom pages, like Home, where the Product Grid widget is used, there is no option to show swatches on hover, unfortunately.

    We kindly invite you to submit a feature request on our dedicated page at https://www.8theme.com/taskboard/. Should your suggestion garner significant support from other users, our development team will consider incorporating this feature in a future update.

    Best Regards,
    8Theme’s Team

    Avatar: Raghib
    Raghib
    Participant
    April 25, 2024 at 10:40

    Sure, Thank you for your prompt reply and support

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2024 at 10:49

    Hello, Raghib,

    You’re welcome!
    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

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The issue related to '‘Issue with Quick add to cart button when try to add product into cart’' has been successfully resolved, and the topic is now closed for further responses

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