Jack Richardson

Dear @MAHDAR,

I hope this message finds you well.

Could you kindly provide us with the correct FTP access to your website? This will allow us to upload a potential fix to the following file: xstore/js/modules/mobilePanel.min.js.

For your convenience, we have also attached the file in the private area, so you may upload it manually and verify if the issue has been resolved.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Hello @QaQako

We answered you in next message:

Please note that our built-in site preloader does not include a delay option, as it is displayed globally and automatically hides once the page has fully loaded.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Caique Lourenço,

We hope this message finds you well.

Your hosting provider has recommended upgrading your CPU to better meet your needs. We suggest reaching out to them directly to discuss the necessary steps for this enhancement.

Please note that our support is limited to the projects developed by our team. As indicated in the screenshots we provided after testing the resource usage, it appears that other plugins may be contributing to the issue. We recommend contacting the support teams for those specific plugins to explore potential solutions.

We appreciate your understanding of our position and our focus on supporting only the projects created by our team.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

We hope this message finds you well.

To achieve equal height for product content in Cross-sells, Upsells, and Related Products, please refer to the solution provided in the following screenshots: https://prnt.sc/Jd6DafAseKKq.

Please note that we have not included options such as equal height for other product widgets, as they are based on older code and do not support this functionality effectively. We appreciate your understanding in this matter.

If you would like to create tabs with products and configure them to your preferences, you can do so by creating different Elementor templates or Static Blocks. These templates can include Product Grid elements, which can then be selected for the tabs in the Tabs widget, allowing for further customization.

Thank you for your attention, and please feel free to reach out if you have any further questions.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Alpha111,

We hope this message finds you well.

We have thoroughly tested the issue you reported on our own devices but were unable to replicate the problem on our end. For your reference, we have attached videos in the private area for you to review.

Additionally, we kindly suggest testing the issue on other devices to see if the problem persists.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @sherif,

I hope this message finds you well.

We kindly ask you to review the following screenshot: https://prnt.sc/Dd8Ea3lTLd_l. It appears that the product description contains an excessive amount of HTML code and custom html attributes. We believe this may have occurred due to content being copied from another website with a different theme in use.

If your goal is to achieve a bordered design, unique typography, or specific colors for the short description, you can easily accomplish this by adjusting the style options of the Short Description widget in the Elementor editor. Please refer to this guide for assistance: https://prnt.sc/IE1eC5SH36If. The content of the description should ideally remain as plain text, as shown here: https://prnt.sc/hn0kUyT6JUZo.

We believe that the previous website from which the products were exported may not offer the same level of customization for product elements as our theme does.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

Dear @Tommy,

We hope this message finds you well.

At this time, the mentioned option has been made available exclusively for the product grid and archive products Elementor widgets. However, you can still display the related products grid with this option enabled by adding the Product Grid widget on your single product page and selecting “Related Products” as the source.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Drishti,

I hope this message finds you well.

1. It appears that you may require additional customization (https://www.8theme.com/account/#etheme_customization_panel), specifically involving modifications to the query request in order to display certain products under specific tag conditions. Unfortunately, we are unable to provide a direct solution for this, as it is a unique request. We kindly recommend reaching out to WooCommerce support for further assistance: https://wordpress.org/support/plugin/woocommerce/.

2. We have created a static page for the wishlist products, as outlined in the tooltip of the Wishlist page option. You can view it here: https://prnt.sc/Ev5FX1HWguLR. Please take a moment to review it and let us know if everything is in order.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Dear @Alpha111,

We hope this message finds you well.

Could you kindly test whether the issue you encountered is present on any of our demo versions? Additionally, we would appreciate it if you could confirm whether you cleared your browser cache before conducting the test on your web-site. At this time, we are unable to replicate the issue on our end.

We look forward to your response and appreciate your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @KSP ELECTRONICS,

We hope this message finds you well.

Please note that each website requires a unique review and improvements based on its specific content, configuration settings, and other factors. Therefore, we would need to analyze your website in detail to provide tailored recommendations based on the results of this analysis. You can also test it for the speed analysis by yourself using the most popular sources for such needs: https://gtmetrix.com/ and https://pagespeed.web.dev/. The you can find the suggestions and recomendations for your unique cases.

Additionally, the AMP (Accelerated Mobile Pages) version of a website is only loaded on mobile devices, and the speed results may vary depending on the content and other variables. We recommend reviewing the AMP documentation to better understand the basics of this feature before enabling it on your website. You can access the documentation here: https://www.8theme.com/documentation/xstore/amp-plugin/.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Mohammed Alhammouri
Could you please, clearify us the issues by providing the screenshots or video of the problem?
Kind regards, Jack Richardson

Dear @GBDesignStudio,

We hope this message finds you well.

We kindly ask you to check the issue again, as we have uploaded a potential fix in the following file: et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/product-meta.php. However, we did not observe any errors on your single product pages during our previous review.

If the issue persists, could you please provide us with the URL of the product where the error occurs?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Geert,

I hope this message finds you well.

We kindly request that you continue using the non-masonry type for the gallery widget, as shown in the following screenshot: https://prnt.sc/ebGJe3unUqNA. It appears that the masonry type is currently not functioning correctly, and we have not yet identified the cause of the issue.

Alternatively, you may try using the default Elementor gallery widget to see if the problem is resolved. If the default widget works without any issues, please feel free to use it in place of the XStore-built one.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @QaQako,

Thank you for reaching out.

Please note that our built-in site preloader does not include a delay option, as it is displayed globally and automatically hides once the page has fully loaded. However, if you would like to configure a different type of preloader, you can do so by navigating to Theme Options -> General Layout -> Site Preloader Settings (https://prnt.sc/M5QBSOocg64O).

Additionally, if you wish to customize the background of the loader, you can apply the following CSS solution:

body > .et-loader {
    background: #ccc;
}

Should you have any further questions or need additional assistance, please feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

We hope this message finds you well.

After reviewing the tabs on your website, we have identified that the issue appears to be related to the unique IDs of a few tabs on your single product page. As a potential solution, we can implement a workaround that involves using a single tabs widget, which will be manually restyled to suit different devices.

We would appreciate your feedback on this approach, as we have not yet been able to identify an alternative solution for your specific case.

Please let us know your thoughts.

Best regards,
Jack Richardson
The 8Theme Team