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Somethig wrong with category page layout

This topic has 5 replies, 4 voices, and was last updated 1 weeks, 6 days ago ago by Andrew Mitchell

Ilya

Participant

May 2, 2024 at 12:51

Hello, something happened to my category page, the style looks bad, it was ok just before and all other pages work correctly, can you have a look please

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#393718 Copied Theme version: 9.3.6

4 Answers

Rose Tyler

Support staff

May 2, 2024 at 13:06

Hello,

There is a critical error on the page.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#393722 Copied

Ilya

Participant

May 2, 2024 at 13:55

ok here you go

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for this information.

#393733 Copied

Jack Richardson

Support staff

May 2, 2024 at 14:58

Dear @Ilya,

Upon reviewing the error logs from your server, we have identified that the PHP error log file is actively recording issues. A recent examination of this file revealed several fatal errors originating from the xstore-child theme, which suggests issues with the modifications made to your child theme code (https://prnt.sc/6dd-2orXwY62).

Further analysis of the xstore-child theme files indicates that nearly all WooCommerce folders have been duplicated (see screenshot: https://prnt.sc/lh6u3HHdhduL). This replication appears excessive and potentially unnecessary, as it is unlikely that all these files require modifications. We advise caution with such practices, especially since each update to the XStore parent theme may alter parent theme files, necessitating a manual review to ensure compatibility with your child theme.

We have made specific modifications to fix the fatal error in the file xstore-child/woocommerce/archive-product.php (detailed here: https://prnt.sc/uO2Znd6B5b88). Following these changes, your category page now loads successfully, although there is an issue with missing images, likely caused by hardcoded image paths within the same file (illustrated here: https://prnt.sc/gZ76yUQWXAVA).

We strongly recommend a thorough review of all modified files within your child theme. Please remove any files that are not explicitly altered for your specific needs to streamline your theme’s functionality and maintain compatibility with future updates.

Should you require further assistance or have any questions regarding these modifications, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#393752 Copied

Andrew Mitchell

Support staff

May 3, 2024 at 16:06

Dear Ilya,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#393908 Copied
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