Hello, ziga32,

It appears that you have updated the theme or a third-party plugin, which is currently causing the site cache to rebuild. The load should decrease within a few hours after the update, once the plugins or theme complete the necessary caching processes.

Best regards,
8Theme Team

Hello, ziga32,

This can be done in various ways depending on how the mega menu is built – with Elementor or with a composer. Please also note that if static blocks are loaded directly on the page, it may reduce the first-byte performance indicator. Kindly specify how the mega menu is built or provide us with access to the website’s admin panel.

Best regards,
8Theme Team

Hello, ziga32,

Thank you. The access is now working. We have noticed that you are currently using theme version 9.7.3, while the latest version is 9.7.4, which includes fixes for the search functionality. Could you please update the theme and plugin to the latest version, or grant us permission to do it for you?

Best regards,
8Theme Team

Hello, Arka Sarkar,

Thank you for providing access. We have noticed that you are currently using Pro Elements version 3.35.0, while the latest available version is 4.1.0. We kindly ask you to update the plugin to the latest version.

Best regards,
The 8Theme Team

Hello, Arka Sarkar,

Thank you for reaching out to us. We are sorry to hear about the difficulties you are experiencing after updating the theme and Pro Elements. Please provide us with temporary WordPress admin and FTP access in a private message so that we can check the issue directly on your website.

In the meantime, please make sure that your theme, plugins, and WordPress core are all updated to their latest versions, and clear any cache after updates. Deactivating unnecessary plugins is also a good step to reduce CPU usage.

Once we receive the access details, we will investigate the cause of the 500 and critical errors and assist you in resolving them as soon as possible.

Best Regards,
8Theme’s Team

Hello, david,

Please specify which demo version you are trying to install.
Best regards,
The 8Theme Team

Hello, wojtek,

Thank you for providing access. We have resolved the issue, which was caused by the static block “Mega Menu 01” being available only for the Polish language due to the use of Polylang. We created its translation “Mega Menu 01 en” to make it available for the English version as well.

Best regards,
8Theme Team

Hello, wojtek,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process

Best Regards,
8Theme’s Team

Hello, Christian,

Thank you for your question. To configure Dokan with our template, please make sure that the Dokan plugin is installed and activated on your website. After activation, you can navigate to Dashboard > Dokan > Settings to adjust the marketplace options according to your needs.

Our theme is fully compatible with Dokan, so the vendor dashboard, store pages, and other marketplace features should integrate automatically. If you notice any layout issues, please go to Theme Options > WooCommerce and ensure that the Dokan styling options are enabled.

For detailed guidance, we recommend checking the official Dokan documentation or contacting our support team with specific questions.

Best Regards,
8Theme’s Team

Hi,

Unfortunately, we are unable to access the site using the link you provided. Please check, here is the screenshot of what we see: https://gyazo.com/4f6a9f2957434bde60218806f2fe6370

Warm Regards,
The 8Theme Team

Hello, Christian,

We have resolved this issue. Please check it at your convenience.

Best regards,
The 8Theme Team

Hello, Christian,

Unfortunately, the access credentials you provided for the admin panel are no valid.

Best regards,
8Theme Team

Hi,

We appreciate your prompt response.

We have listed a whole list of countries, if you need us to choose one for your convenience, let it be Ukraine.

Warm Regards,
The 8Theme Team

Hello, GreenLion,

We have released the official update on May 27. Please update the theme on the staging site before deploying it to the live site.

Best regards,
The 8Theme Team

Hello, david,

Thank you for granting permission. We have disabled all third-party plugins and performed the import again. This time, the demo version was installed successfully. Please check it.

Best regards,
The 8Theme Team