Hello,

Thank you for providing us with the details of your staging site.

1/ Upon visiting your site, we noticed that there is a 404 error page on any of the pages. After checking, we found that all pages were in the trash. We restored a few of them and checked your main home page, where you only have a products element with options such as lazy load (screenshot) and product limit set to -1 (screenshot). We recommend disabling the lazy load option because it is only useful when the element is out of the first window height. As this element is visible on page load, there is no sense in making it lazy load. We also suggest setting the limit to a large number because in some cases, like this, -1 cannot be correctly set for product limits. Here are the modified settings (screenshot). The frontend result can be seen in this GIF by Gyazo. Once you finish your website, you can enable the optimization settings by going to Theme Options > Speed Optimization section (screenshot 1, screenshot 2, screenshot 3). Please only enable/disable those options when your website is finished, as you are still in development mode. Please keep those options in their default state (you will notice notices on most options like here: screenshot). For now, I have set optimization options in the states for development mode.

2/ According to your message, in our primary investigation, we found that Snapchat Pixel may be causing a problem with AJAX @ add to cart button, and overall website performance is decreasing. This means Snapchat Pixel has issues independently of the theme used on your website. Switching to another theme will not fix the problem with Snapchat, but the plugin’s developers should create a global fix. Regarding Meta Pixel for WordPress plugin, we don’t see any issues now, but if you have any, please describe them in detail.

3/4/ The answer has been described in the 2nd item.

5/ Each theme has its own features and design, but it won’t break your products’ images/prices/details, which are written to the database and related to WooCommerce plugin. After switching to another theme, the design will differ, and the elements we provide in XStore theme will not be usable in another theme. However, other themes will definitely have their own elements. For example, our Products WPBakery element will be shown as simple text [etheme_products], and you will need to replace it with a similar element of another theme. To test such things, you may switch to the Storefront theme of any other theme and see the results.

P.S. We recommend using Elementor page builder instead of WPBakery page builder because Elementor has many more features, is optimized, intuitive for building, and much more. We also provide many brand-new elements for Elementor that are written from scratch using new code technologies and are code-optimized, which makes sense in site loading speed. Here is a list of XStore Elementor elements (widgets) for Elementor WooCommerce WordPress Theme.

Hello,

In order to provide you with the best possible assistance, please provide screenshots of the error as well as access to the admin panel and FTP.
Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,
Thank you for your inquiry.
Unfortunately, the XStore theme does not currently have the capabilities you are looking for.
If you could provide more details about what you would like to do, we will be happy to investigate if it can be implemented through customization.
Best Regards,
8Theme’s Team

Hi
We recommend you to update them to the latest version and we are not responsible for changes that were made after customization
1)The widget with your phone number was moved from
“Left side top bar area” to “Top panel”
http://prnt.sc/daqja0
2) The configuration of your footer areas and pre-footer static block have been changed, for example – the static block was added to this area.
http://prntscr.com/daqq0s
You may set up your footer in these widget areas
http://prntscr.com/daqqh9
Regards

To see the up button on mobile you should add this code in theme custom css

@media only screen and (max-width: 480px){
	#back-top {
		display: inline-block!important;
	}
}

You are welcome.

Regards,
Andrew Mitchell

First we added custom class (et-for-mobile) to (Onglet) vc element.
Then added custom class to each (Section) of (Onglet), for first section it was (et-first-mobile) and for second – (et-second-mobile).
For first (Espace vide) of each section we added (et-mobile-space) css class.
And finally added custom css code for this page in to specific field.
http://prnt.sc/c3g2pe
http://prnt.sc/c3g2yq

@media (max-width: 767px){
	.et-for-mobile .vc_tta-panel-heading{
		position: absolute;
	    display: inline-block;
	    width: 50%;
	    z-index: 9999999999;
	}
	.et-for-mobile .et-first-mobile .vc_tta-panel-heading{
	    left: 0;
	}
	.et-for-mobile .et-second-mobile .vc_tta-panel-heading{
	    right: 0;
	    top: -30px;
	}
	.et-for-mobile .et-mobile-space{
	    margin-top: 20px;
	}
	.vc_active .vc_tta-panel-title{
		border-color: #f34827;
		background-color: #f34827;
	}
	.vc_active .vc_tta-panel-title a{
	    color: #fff!important;
	}
}

Regards,
Andrew Mitchell

We was added some custom CSS code for this page now you can check the page.

Regards,
Andrew Mitchell

To change hover background color for “add to cart” button on single product page use this code.

.single-product .cart .button:hover{
	background-color: #f10;
}

Hello, we glad the you using your theme.
Please, provide admin panel access.

Hello Greta, we glad the you using your theme.

We was added some custom CSS code to fix it.
You may check it now

Regards,
Andrew Mitchell

You are welcome

Hello, we glad the you using your theme.

You can create new static block and put in the text editor this content.

[vc_row css=".vc_custom_1431501663748{margin-top: 40px !important;margin-bottom: 40px !important;}"][vc_column width="1/4"][vc_column_text css=".vc_custom_1428477294954{margin-bottom: 10px !important;}"]
<h2 class="widgettitle">Featured Products</h2>
[/vc_column_text][woocomposer_list shortcode="JTVCZmVhdHVyZWRfcHJvZHVjdHMlMjAlMjBwZXJfcGFnZSUzRCUyMjMlMjIlMjBjb2x1bW5zJTNEJTIydW5kZWZpbmVkJTIyJTIwb3JkZXJieSUzRCUyMmRhdGUlMjIlMjBvcmRlciUzRCUyMmFzYyUyMiU1RA==" img_size="60" title_font="14" price_font="14" price_color="#8a8a8a" rating_font="12" rating_color="#dd9933"][/vc_column][vc_column width="1/4"][vc_column_text css=".vc_custom_1428477303086{margin-bottom: 10px !important;}"]
<h2 class="widgettitle">Recent Products</h2>
[/vc_column_text][woocomposer_list shortcode="JTVCcmVjZW50X3Byb2R1Y3RzJTIwJTIwcGVyX3BhZ2UlM0QlMjIzJTIyJTIwY29sdW1ucyUzRCUyMnVuZGVmaW5lZCUyMiUyMG9yZGVyYnklM0QlMjJkYXRlJTIyJTIwb3JkZXIlM0QlMjJhc2MlMjIlNUQ=" img_size="60" title_color="#3d3d3d" price_font="14" price_color="#3d3d3d"][/vc_column][vc_column width="1/4"][vc_column_text css=".vc_custom_1428477311076{margin-bottom: 10px !important;}"]
<h2 class="widgettitle">Sale Products</h2>
[/vc_column_text][woocomposer_list shortcode="JTVCc2FsZV9wcm9kdWN0cyUyMCUyMHBlcl9wYWdlJTNEJTIyMyUyMiUyMGNvbHVtbnMlM0QlMjJ1bmRlZmluZWQlMjIlMjBvcmRlcmJ5JTNEJTIyZGF0ZSUyMiUyMG9yZGVyJTNEJTIyYXNjJTIyJTVE" img_size="60" title_font="14" title_color="#3d3d3d" price_font="14" price_color="#3d3d3d"][/vc_column][vc_column width="1/4"][vc_wp_tagcloud title="Product Tags" taxonomy="product_tag"][/vc_column][/vc_row][vc_row][vc_column width="1/4"][vc_single_image image="154" img_size="300x43" onclick="custom_link" link="#"][vc_column_text css=".vc_custom_1428478432525{margin-bottom: 10px !important;}"]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.[/vc_column_text][vc_column_text]
<h5>Classico Ecommerce</h5>
30 South Avenue San Francisco
Phone: +78 123 456 789
Email: Support@blanco.com
<a class="active" href="#">www.classico.com</a>[/vc_column_text][/vc_column][vc_column width="1/4"][vc_wp_posts number="3" show_date="1"][/vc_column][vc_column width="1/4"][vc_column_text]
<h2 class="widgettitle">Useful Links</h2>
<ul class="footer-list">
	<li><a href="#">Track You Order</a></li>
	<li><a href="#">Contact Us</a></li>
	<li><a href="#">Frequently Asked Questions</a></li>
	<li><a href="#">My Account</a></li>
	<li><a href="#">Terms and Conditions</a></li>
	<li><a href="#">Wishlist</a></li>
</ul>
[/vc_column_text][/vc_column][vc_column width="1/4"][twitter title="Twitter" username="8theme" consumer_key="Ev0u7mXhBvvVaLOfPg2Fg" consumer_secret="SPdZaKNIeBlUo99SMAINojSJRHr4EQXPSkR0Dw97o" user_token="435115014-LVrLsvzVAmQWjLw1r8KjNy93QiXHWKH09kcIQCKh" user_secret="eTxZP8jQfB7DjKAAoJx1AFsTd3wPfImNaqau6HIVw" limit="3"][/vc_column][/vc_row][vc_row bg_type="no_bg" css=".vc_custom_1428479891740{margin-bottom: 0px !important;border-top-width: 1px !important;padding-top: 30px !important;padding-right: 0px !important;padding-bottom: 30px !important;padding-left: 0px !important;border-top-color: #e6e6e6 !important;border-top-style: solid !important;}"][vc_column width="1/3"][vc_column_text]Created with <i class="fa fa-heart"></i> by <a href="https://www.8theme.com">8theme</a>. All rights reserved[/vc_column_text][/vc_column][vc_column width="1/3"][/vc_column][vc_column width="1/3" el_class="text-right"][vc_column_text el_class="text-right"][share][/vc_column_text][/vc_column][/vc_row]

Hello,

Provide, please, admin panel and FTP access. We’ll check what could be the reason of your issue.

Regards

Please update the theme to the latest version and check the issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Don’t forget to make backup of the site before update.
https://youtu.be/KdWESIIPU1k here is video tutorial how to update theme (it’s for Legenda theme but the process is the same).
What IE version are you using?
https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be