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Issue with Painting Studio Demo Installation

This topic has 12 replies, 3 voices, and was last updated 22 hours, 12 minutes ago ago by Andrew Mitchell

Christian

Participant

June 1, 2026 at 09:08

Hello,

I am experiencing a problem with the installation of the Painting Studio Demo.

The demo installation does not complete correctly and the result is a complete disaster. The layout is broken, many elements are missing, and the website does not resemble the demo at all.

What is strange is that when I install other demos, everything works perfectly. The issue seems to occur only with the Painting Studio Demo.

Could you please help me identify and resolve the problem?

Thank you in advance for your assistance.

Best regards,

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11 Answers

Ayan Rahman

Support staff

June 1, 2026 at 11:45

Hi,

Thank you for reaching out to us.

Could you please provide some screenshots showing exactly what needs to be fixed?

Warm Regards,
The 8Theme Team

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Christian

Participant

June 1, 2026 at 12:30

Thank you for your reply.

The issue is not related to a specific page that needs fixing. The problem occurs during the installation of the Painting Studio demo itself.

When I install other demos provided with the theme, everything works correctly. However, when I install the Painting Studio demo, the installation does not complete properly and the website becomes unusable. I get blank pages, plugin-related errors, missing content and various issues that do not occur with the other demos.

My expectation is that the Painting Studio demo should install and function correctly, just like the other demos.

Would it be possible for your team to investigate the installation process of this specific demo? If necessary, I can provide WordPress administrator access so that you can check the issue directly on the website.

Thank you in advance for your assistance.

Kind regards,

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Ayan Rahman

Support staff

June 1, 2026 at 15:24

Hi,

We’ve tested the demo import, and this issue does not appear on our test sites.

1/ We kindly ask you to downgrade your PHP version to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with your new PHP version.
2/ Please turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
3/ Privade us with FTP access. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Christian

Participant

June 1, 2026 at 16:00

event on 8.2 php, this is not working

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Christian

Participant

June 1, 2026 at 16:01

usr : xclapsascom

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Andrew Mitchell

Support staff

June 2, 2026 at 10:52

Hello, Christian,

Unfortunately, the access credentials you provided for the admin panel are no valid.

Best regards,
8Theme Team

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Christian

Participant

June 2, 2026 at 11:06

these one was for ftp. for admin in wp check previous message

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Andrew Mitchell

Support staff

June 2, 2026 at 11:36

Hello, Christian,

We have resolved this issue. Please check it at your convenience.

Best regards,
The 8Theme Team

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Christian

Participant

June 2, 2026 at 11:43

look fine, can you tell me what was the “problem” . anyway thank you for your help

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Christian

Participant

June 3, 2026 at 06:03

i have a last question how to configure dokan with this template ?

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Andrew Mitchell

Support staff

June 3, 2026 at 14:36

Hello, Christian,

Thank you for your question. To configure Dokan with our template, please make sure that the Dokan plugin is installed and activated on your website. After activation, you can navigate to Dashboard > Dokan > Settings to adjust the marketplace options according to your needs.

Our theme is fully compatible with Dokan, so the vendor dashboard, store pages, and other marketplace features should integrate automatically. If you notice any layout issues, please go to Theme Options > WooCommerce and ensure that the Dokan styling options are enabled.

For detailed guidance, we recommend checking the official Dokan documentation or contacting our support team with specific questions.

Best Regards,
8Theme’s Team

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