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Error First theme instalation elementor failed. * Detail: Ajax request failed during import.

This topic has 11 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

david

Participant

May 28, 2026 at 13:56

cristalycuervo.com

elementor_headers failed. * Detail: Ajax request failed during import.

elementor_archives failed. * Detail: Ajax request failed during import.

elementor_single_products failed. * Detail: Ajax request failed during import.

init_builders failed. * Detail: Ajax request failed during import.

Please, contact administrator
for this information.

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support staff only.

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10 Answers

Andrew Mitchell

Support staff

May 28, 2026 at 15:27

Hello, david,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process

Best Regards,
8Theme’s Team

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david

Participant

May 28, 2026 at 15:42

FPT is DIsabled from server, CPANEL Option.

Please contact administrator
for this information.

#470843 Copied

Andrew Mitchell

Support staff

May 28, 2026 at 17:02

We have reinstalled the specified demo version for you. We also noticed that there are critical errors on your website caused by third-party plugins. Please disable them or grant us permission to do so.

Best regards,
8Theme Team

#470844 Copied

david

Participant

May 28, 2026 at 17:07

Hi, This is a new hosting, new website and we only installed plugins for this theme. So you can destroid and reinstalled if is necesary
However, I can not see the header section at this moment.

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support staff only.

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david

Participant

May 28, 2026 at 17:10

Also, I cant see product section and detailed product

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

May 29, 2026 at 07:48

Hello, david,

Thank you for granting permission. We have disabled all third-party plugins and performed the import again. This time, the demo version was installed successfully. Please check it.

Best regards,
The 8Theme Team

#470857 Copied

david

Participant

May 29, 2026 at 08:29

hi, ty for the help, Only one thing, the website has no menu

#470858 Copied

Andrew Mitchell

Support staff

May 29, 2026 at 09:11

Hello, david,

We have added the menu as shown in the demo version. Please check it

Best regards,
The 8Theme Team

#470859 Copied

david

Participant

June 4, 2026 at 08:58

Thanks for the support! My topic “Error First theme instalation elementor failed. * Detail: Ajax request failed during import.” has been successfully resolved.

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Tony Rodriguez

Support staff

June 4, 2026 at 08:58

Dear david,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

Topic closed.
The 8Theme Team

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The issue related to '‘Error First theme instalation elementor failed. * Detail: Ajax request failed during import.’' has been successfully resolved, and the topic is now closed for further responses

Error First theme instalation elementor failed. * Detail: Ajax request failed during import.

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