Hello, KikyoV,

If you are using the Elementor Product Archive Builder, you need to switch the hover theme specifically within this element. If you have several different templates, please make sure to apply this change to all of them as well

Best regards,
8Theme Team

Hello, Jacomijn,

Thank you for providing access. We have noticed that you are using an outdated version of the theme and some third-party plugins. Please update them, or grant us permission to do this on your behalf.

Best regards,
The 8Theme Team

Hello, Krzysztof,

These changes will be included in the next theme update, so there is no need to worry about the issue reappearing after the update

Best regards,
The 8Theme Team

Hello, Jacomijn,

If the issue occurs only during the initial page load and disappears after a refresh, while the archive displays correctly afterwards, it usually indicates that some content is being rendered before all dynamic calculations or scripts have fully completed.

Could you please provide the following:
* The URL of one of the affected category pages
* A short screen recording showing the initial broken load and the result after refresh
* Information about any caching, optimization, or performance plugins currently active on the site

We would also like to check the browser console for any JavaScript errors that appear during the initial page load.

This information will help us determine whether the issue is related to dynamic content rendering, JavaScript execution timing, or a conflict with caching or optimization.

Best regards,
8Theme Team

Hello, Krzysztof,

Thank you for providing access. However, without FTP access, we are unable to make changes to the theme files. Therefore, we kindly ask you to add the following custom code to the functions.php file and check whether the issue has been resolved.

/**
 * Include parent products when an Elementor/XStore product search matches a variation SKU.
 */
add_filter( 'posts_search', 'xstore_child_search_parent_products_by_variation_sku', 999, 2 );
function xstore_child_search_parent_products_by_variation_sku( $search, $query ) {
	if ( is_admin() || ! ( $query instanceof WP_Query ) || ! $query->is_search() ) {
		return $search;
	}

	$search_term = $query->get( 's' );
	if ( '' === (string) $search_term || ! get_theme_mod( 'search_by_sku_et-desktop', 1 ) ) {
		return $search;
	}

	$post_type        = $query->get( 'post_type' );
	$is_product_query = ( 'product' === $post_type ) || ( is_array( $post_type ) && in_array( 'product', $post_type, true ) );
	if ( ! $is_product_query ) {
		return $search;
	}

	global $wpdb;

	$like = '%' . $wpdb->esc_like( $search_term ) . '%';

	return $wpdb->prepare(
		" AND (
			{$wpdb->posts}.post_title LIKE %s
			OR {$wpdb->posts}.post_content LIKE %s
			OR EXISTS (
				SELECT 1
				FROM {$wpdb->postmeta} product_sku
				WHERE product_sku.meta_key = '_sku'
				AND product_sku.meta_value LIKE %s
				AND product_sku.post_id = {$wpdb->posts}.ID
			)
			OR {$wpdb->posts}.ID IN (
				SELECT variation.post_parent
				FROM {$wpdb->posts} variation
				INNER JOIN {$wpdb->postmeta} variation_sku
					ON variation_sku.post_id = variation.ID
				WHERE variation.post_type = 'product_variation'
				AND variation.post_status = 'publish'
				AND variation.post_parent > 0
				AND variation_sku.meta_key = '_sku'
				AND variation_sku.meta_value LIKE %s
			)
		)",
		$like,
		$like,
		$like,
		$like
	);
}

add_filter( 'etheme_ajax_search_products_query', 'xstore_child_ajax_search_parent_products_by_variation_sku', 999 );
function xstore_child_ajax_search_parent_products_by_variation_sku( $args ) {
	if ( empty( $_REQUEST['query'] ) || empty( $args['meta_query'] ) || ! is_array( $args['meta_query'] ) ) {
		return $args;
	}

	$is_sku_query = false;
	foreach ( $args['meta_query'] as $meta_query ) {
		if ( is_array( $meta_query ) && isset( $meta_query['key'] ) && '_sku' === $meta_query['key'] ) {
			$is_sku_query = true;
			break;
		}
	}

	if ( ! $is_sku_query ) {
		return $args;
	}

	global $wpdb;

	$search_term = sanitize_text_field( wp_unslash( $_REQUEST['query'] ) );
	$like        = '%' . $wpdb->esc_like( $search_term ) . '%';

	$product_ids = $wpdb->get_col(
		$wpdb->prepare(
			"SELECT DISTINCT products.ID
			FROM {$wpdb->posts} products
			INNER JOIN {$wpdb->postmeta} product_sku
				ON product_sku.post_id = products.ID
			WHERE products.post_type = 'product'
			AND products.post_status = 'publish'
			AND product_sku.meta_key = '_sku'
			AND product_sku.meta_value LIKE %s",
			$like
		)
	);

	$variation_parent_ids = $wpdb->get_col(
		$wpdb->prepare(
			"SELECT DISTINCT variation.post_parent
			FROM {$wpdb->posts} variation
			INNER JOIN {$wpdb->posts} parent
				ON parent.ID = variation.post_parent
			INNER JOIN {$wpdb->postmeta} variation_sku
				ON variation_sku.post_id = variation.ID
			WHERE variation.post_type = 'product_variation'
			AND variation.post_status = 'publish'
			AND parent.post_type = 'product'
			AND parent.post_status = 'publish'
			AND variation_sku.meta_key = '_sku'
			AND variation_sku.meta_value LIKE %s",
			$like
		)
	);

	$product_ids = array_values( array_unique( array_map( 'absint', array_merge( $product_ids, $variation_parent_ids ) ) ) );

	$args['post_type']    = array( 'product' );
	$args['post__in']     = $product_ids ? $product_ids : array( 0 );
	$args['meta_query']   = array();
	$args['s']            = '';
	$args['orderby']      = 'post__in';
	$args['suppress_filters'] = false;

	return $args;
}

Best regards,
8Theme Team

Hello, Jacomijn,

Thank you for reaching out to us.

The issue you are experiencing with the FAQ links collapsing instead of opening the linked page may be related to the way the FAQ toggle script is initialized on the product page. It could be preventing normal link behavior within the FAQ content.

To resolve this, please try the following steps:
1. Check if there are any JavaScript errors in the browser console when clicking the link.
2. Temporarily disable third-party plugins to see if there is a conflict.
3. Ensure that your theme and all plugins are updated to their latest versions.

If the issue persists and you prefer to remove the “Frequently Asked Questions” button from the product page, you can disable it in Theme Options > WooCommerce > Single Product Builder or by using custom CSS to hide the element or remove it using single product elementor builder Alternatively, you can add the FAQ block manually using a shortcode in the desired section of the product page.

Please let us know if you need further assistance or specific guidance on applying these changes.

Best Regards,
8Theme’s Team

Hello, Krzysztof,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, hornywhale,

We understand your frustration; however, without access to the FTP or the admin panel, it is quite difficult for us to assist you effectively. Please kindly review the private content

Best regards,
8Theme Team

This confirms that the issue is not caused by WordPress, WooCommerce, or the XStore theme itself. The raw PHP cURL request also fails inside the Docker container:

Operation timed out … with 7675 out of 43031 bytes received

So the connection is established, SSL is valid, and the server starts sending the response, but PHP cURL inside the container cannot complete the download from http://www.8theme.com.

Please ask your server/Docker administrator to check the PHP container network stack, DNS/MTU settings, compression handling, and PHP cURL/libcurl behavior. As a temporary diagnostic test, please also try disabling compression for this request:

php -r '
$ch = curl_init("https://www.8theme.com/");
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HEADER => true,
    CURLOPT_VERBOSE => true,
    CURLOPT_TIMEOUT => 60,
    CURLOPT_CONNECTTIMEOUT => 15,
    CURLOPT_HTTPHEADER => ["Accept-Encoding: identity"],
    CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
    CURLOPT_IPRESOLVE => CURL_IPRESOLVE_V4,
]);
$result = curl_exec($ch);
var_dump(curl_errno($ch));
var_dump(curl_error($ch));
var_dump(curl_getinfo($ch));
var_dump(strlen($result ?: ""));
curl_close($ch);
'

If this test works, the issue is related to compressed response handling in the PHP cURL environment. If it still fails, the issue is most likely related to Docker networking or the PHP container transport layer.

Best Regards,
8Theme Team

The test results confirm that the issue is not related to general server connectivity. Both Google and api.wordpress.org are functioning correctly, and the connection to 8theme.com is established. However, the WordPress HTTP API receives only partial data before the transfer stalls.

Since the shell curl command works properly, but wp_remote_get() fails only for 8theme.com, this indicates an environment-specific issue within the WordPress/PHP HTTP layer, Docker networking, proxy or firewall rules, or the cURL/PHP configuration.

Please review the following points on your server or container:

1. Ensure that PHP cURL and OpenSSL are up to date.
2. Check whether any firewall, proxy, WAF, or Docker network rule is affecting PHP outbound requests.
3. Try disabling HTTP/2 for WordPress cURL requests.
4. Increase the WordPress/PHP HTTP timeout if it is restricted by the environment.

You may also ask your hosting or server administrator to investigate why PHP cURL receives partial content from http://www.8theme.com and then stalls, while the system curl command works correctly.

add_action('http_api_curl', function($handle) {
    curl_setopt($handle, CURLOPT_HTTP_VERSION, CURL_HTTP_VERSION_1_1);
}, 10, 1);

Best regards,
8Theme Team

Hello, budfwaldo,

Thank you for providing access. We have made the necessary changes. Please clear your cache and check again.

Best regards,
The 8Theme Team

Hello, PlayBeam,

Thank you for providing access. We have installed the appropriate demo data for you. The issue occurred because you were using theme version 9.7.5 together with XStore Core version 9.6, and this version mismatch caused the problem with the demo data installation.

Best regards,
8Theme Team

Hello, hornywhale,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process

Best Regards,
8Theme’s Team

To verify this, we recommend installing the Wordfence security plugin and checking whether the load decreases after its installation and configuration.

Best regards,
8Theme Team

Hello, budfwaldo,

Could you please let us know if you are using any additional caches or a CDN? It seems that the issue might be related to this, as the products are displayed correctly when we open the page in the editor (whether it is the Customizer or Elementor). We have also cleared the cache available on your website, but it did not resolve the problem.

If you have any additional caches or a CDN, please clear them and check the site again.

Best regards,
8Theme Team