Hello, MagineM,

Please send us the log files that contain the error details, and also provide us with access to your website so that we can verify everything.

Best regards,
8Theme’s Team

Hello, Peter,

Thank you for reaching out to us. We will include the fix in the next theme update. If you would like to receive it earlier, please provide us with access to the FTP and the website’s admin panel.

Best regards,
8Theme’s Team

Hello, ESL Kids,

Please navigate to the download tab on 8theme, where you can download the new version of the plugin. After downloading, you can update it on your site using the plugin upload tab in the WordPress admin panel or via FTP. Please note that depending on your current plugin version, the slider may stop displaying after the update. To resolve this, you will need to access its settings and save them again.

Best Regards,
8Theme’s Team

Hello, Peter,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, ianbarker24,

Thank you for providing access and log files. We have corrected the error in the XStore Core plugin by making changes to the following file: wp-content/plugins/et-core-plugin/app/controllers/shortcodes.php. These changes will also be included in the next theme update.

Best regards,
8Theme’s Team

Hello, Arnost,

We are adding languages to the built-in translation in XStore based on customer requests. Thank you for your inquiry. We will include Slovak in the Built-In Translations in the next theme update. If you wish to receive it earlier, please provide us with access to the admin panel and FTP.

Best regards,
8Theme’s Team

Hello, John,

You’re welcome.

Yes, you can set pure alphabetical sorting as the default for selected product categories. Add the following code below the previous snippet in the child theme’s functions.php file:

/**
 * Category IDs that should use alphabetical sorting by default.
 */
function shopfitting_alphabetical_category_ids() {
	return array(
		123,
		456,
	);
}

/**
 * Check whether the current product category should be alphabetical.
 */
function shopfitting_is_alphabetical_category() {
	return function_exists( 'is_product_category' )
		&& is_product_category( shopfitting_alphabetical_category_ids() );
}

/**
 * Use product title A–Z as the default sorting.
 */
add_filter( 'woocommerce_default_catalog_orderby', function ( $orderby ) {
	if ( shopfitting_is_alphabetical_category() ) {
		return 'title';
	}

	return $orderby;
}, 30 );

/**
 * Add the alphabetical option to the sorting dropdown.
 */
add_filter( 'woocommerce_catalog_orderby', function ( $options ) {
	if ( shopfitting_is_alphabetical_category() ) {
		$options['title'] = 'Sort by name: A to Z';
	}

	return $options;
}, 30 );

Replace 123 and 456 with the IDs of the categories that should use alphabetical sorting. You can add as many IDs as needed

This will sort products in those categories strictly by their titles, from A to Z, instead of using WooCommerce’s mixed menu_order+ title sorting.

If category ID 43 should keep the special “Κ products first” sorting from the previous code, do not add 43 to this list. If you want category 43 to use normal alphabetical sorting instead, remove the previous special sorting snippet and add 43 here.

Best Regards,
8Theme’s Team

We checked the “Κολώνες Διάτρητες” category. WooCommerce’s default sorting is not purely alphabetical it combines the custom product order with the product title. This is why some Κολώνα… products appear separately at the end.

To display products beginning with Κ first and then sort the remaining products alphabetically, please remove any previous sorting snippets and add the following code to the functions.php file of your child theme:

function shopfitting_is_kolones_category() {
	return function_exists( 'is_product_category' )
		&& is_product_category()
		&& 43 === (int) get_queried_object_id();
}

add_filter( 'woocommerce_default_catalog_orderby', function ( $orderby ) {
	return shopfitting_is_kolones_category()
		? 'shopfitting_k_first'
		: $orderby;
}, 20 );

add_filter( 'woocommerce_catalog_orderby', function ( $options ) {
	if ( ! shopfitting_is_kolones_category() ) {
		return $options;
	}

	return array(
		'shopfitting_k_first' => 'Κολώνες πρώτα, μετά Α–Ω',
		'title'               => 'Όνομα: Α–Ω',
	) + $options;
}, 20 );

add_filter(
	'woocommerce_get_catalog_ordering_args',
	function ( $args, $orderby, $order ) {
		if (
			shopfitting_is_kolones_category()
			&& 'shopfitting_k_first' === $orderby
		) {
			$args['orderby']  = 'title';
			$args['order']    = 'ASC';
			$args['meta_key'] = '';
		}

		return $args;
	},
	20,
	3
);

add_filter(
	'posts_orderby',
	function ( $orderby_sql, $query ) {
		if ( is_admin() && ! wp_doing_ajax() ) {
			return $orderby_sql;
		}

		if (
			! $query->is_main_query()
			|| ! $query->is_tax( 'product_cat', 43 )
		) {
			return $orderby_sql;
		}

		$selected_orderby = isset( $_GET['orderby'] )
			? wc_clean( wp_unslash( $_GET['orderby'] ) )
			: 'shopfitting_k_first';

		if ( is_array( $selected_orderby ) ) {
			$selected_orderby = reset( $selected_orderby );
		}

		if ( 'shopfitting_k_first' !== $selected_orderby ) {
			return $orderby_sql;
		}

		global $wpdb;

		$uppercase_k = $wpdb->esc_like( 'Κ' ) . '%';
		$lowercase_k = $wpdb->esc_like( 'κ' ) . '%';

		return $wpdb->prepare(
			"
			CASE
				WHEN {$wpdb->posts}.post_title LIKE %s
					OR {$wpdb->posts}.post_title LIKE %s
				THEN 0
				ELSE 1
			END ASC,
			{$wpdb->posts}.post_title ASC,
			{$wpdb->posts}.ID ASC
			",
			$uppercase_k,
			$lowercase_k
		);
	},
	999,
	2
);

This customization applies only to product category ID 43. Other sorting options, such as price, popularity, and latest products, will continue to work normally.

Regarding the products-per-page selector: it currently contains 16 / 24 / 36 / All. We tested the 24 and 36 options, and both loaded successfully. Since this category currently contains only 16 displayed products, selecting a higher number does not visually change the product grid.

If the loading problem still occurs on your side, please clear all website/browser caches and send us a short screen recording showing the issue in an incognito window.

Best Regards,
8Theme’s Team

Hello, Omar Shaheen,

Thank you for providing the access credentials. Unfortunately, the FTP access leads to an empty directory on the server. Could you please check this and provide us with the correct access details?

Best regards,
8Theme’s Team

Hello, Omar Shaheen,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Orestis,

Could you please let us know the specific error you are encountering when attempting to register? We also kindly ask you to provide us with temporary access to the admin panel of the website where you are trying to activate.

Best regards,
8Theme’s Team

Hello, pckeycallout,

This behavior is standard practice for WooCommerce and modern themes. The Mini Cart script is intentionally disabled on the Cart and Checkout pages for the following reasons:

1. Performance & Speed: The Cart and Checkout pages already run heavy AJAX scripts for rate calculations, address validation, and payment gateways. Disabling duplicate mini cart scripts reduces unnecessary page bloat and improves loading time.
2. Preventing Conflicts: Running mini cart scripts alongside the native WooCommerce checkout scripts can cause script/event conflicts or duplicate AJAX requests.
3. User Experience: Since the customer is already on the checkout or cart page reviewing their items, the mini cart popup becomes redundant and can distract from completing the purchase.

If you still require the mini cart panel to be functional specifically on these two pages, we can make a small custom modification for you to unlock this functionality.

Please provide us with your FTP access details (FTP Host, Username, Password) in the Private Content section, and our team will implement this customization for you.

Best Regards,
8Theme’s Team

Hello, Elgaroe,

Thank you for your response and for clarifying your requirements.

We completely understand your position. For a fashion and swimwear store, displaying colors as text checkboxes is a clear downgrade in user experience, and rebuilding your entire shop template in Elementor solely for this purpose is not an efficient trade-off.

Options to Achieve Swatches in Your Current Sidebar

You can keep your existing shop layout and sidebar. To use the new Product Filters element inside your classic sidebar:
Go to Templates -> Saved Templates in WordPress and create a new Section template.
Add the Product Filters element inside this template and configure it for Color swatches.
Save the template and copy its generated Shortcode (or Template ID).
Go to Appearance -> Widgets, add a standard Shortcode or Text/HTML widget to your Shop Sidebar, and paste the shortcode there.

This allows you to render the modern, performance-optimized filter directly inside your existing widget sidebar without rebuilding the archive layout.

Let Our Support Team Set It Up For You:
If you would like us to handle this directly, please provide us with staging/wp-admin access in the private area. Our team can set up the shortcode-based template on your staging environment and test it to verify that both the visual color swatches and database performance remain optimal.

Additionally, our development team is reviewing the legacy Swatches Filter widget query logic to eliminate the transient accumulation issue under WooCommerce 11.x for future theme releases.

Best Regards,
8Theme’s Team

Hello, Elgaroe,

Smart Product is located in the Elementor editor under the element named “Product Filters.” By adding it to the page, you can configure the display of filters in detail.

Best regards,
8Theme’s Team

Hello, Tom,

Greetings, your Sales Max activation key can be found on the “My Account” page on 8theme.

Best regards,
8Theme’s Team