Thank you for reaching out to us. We appreciate your inquiry and are here to assist you with any questions or concerns you may have. Please feel free to provide us with more details so we can better assist you.

Best Regards,
8Theme’s Team

Hello, Materia-Bit

First of all, you need to ensure that your server meets the minimum requirements of the theme, specifically:

Max execution time: min (120-180)

This time, we have installed the demo version without any issues. However, please note that its appearance on your site may differ from our demo, as your site already contains content that may be displayed instead of the demo version content.

Best Regards,
8Theme’s Team

Hello, nmble,

Unfortunately, theme-level code cannot filter or block automated bot traffic, as requests hit the server and database resources before the theme or WooCommerce scripts even load.

As your hosting provider suggested, the best and most effective approach here is to configure a Web Application Firewall (WAF) or bot protection directly at your CDN/DNS level (such as Cloudflare WAF). You can set up custom firewall rules or enable Super Bot Fight Mode/Bot Management in Cloudflare to challenge or block automated requests targeting your shop filters and pagination.

Implementing nofollow attributes on filter links generally won’t stop malicious or automated scrapers/bots, as they ignore standard SEO directives and crawl parameterized URLs directly. A WAF rule is the most reliable way to mitigate this resource drain.

Best regards,

8Theme’s Team

Hello, MagineM,

We have released a new version of Legenda where your issue has been fixed, and necessary updates and support for new PHP versions have been added. You can read more about the changes at the following link:
https://legenda.8theme.com/update-history/

We also kindly ask you to make sure to backup your website before updating to this version of the theme.

Best Regards,
8Theme’s Team

Hello ShadeWood Team,

Thank you for your patience and for providing access to the database.

During our investigation of the server resource limits and database diagnostics, we observed that certain PHP configuration parameters, particularly the max_input_vars being set too low (around 1000) or reaching process limits during heavy AJAX requests (such as Action Scheduler, WooCommerce operations, and Elementor), are likely contributing to the high CPU spikes and 503 errors.

Could your team or hosting provider please review and adjust your PHP configurations to the following recommended values to stabilize the server load while using XStore Core:

– max_input_vars: increase from 1000 to 2000–3000 (this is crucial for complex WooCommerce themes and builders)
– memory_limit: raise to 512M
– max_execution_time: extend to 300 seconds

Please let us know once these limits have been adjusted or if you require any further assistance from our side.

Best regards,
8Theme’s Team

Hello Javi,

Thank you for the detailed report and for testing this locally.

We reviewed the relevant code and identified issues with loading Elementor styles when Static Blocks are served from cache, as well as incomplete cache invalidation after content changes. We will fix these Static Block and menu caching issues, including the missing CSS, in the next update.

In the meantime, please keep Static Block Cache and Menu Cache disabled. You can continue using WP Rocket’s page caching.

Best regards,
8Theme Team

Hello, ShadeWood,

Thank you for providing access and for your patience.

We have reviewed the situation and enabled the following options for optimization in the XStore -> Speed Optimization tab:

– List cache
– AJAX search results cache
– Static block cache
– Removing query strings from static resources
– Disable emojis
– Disabling Gutenberg Patterns

These measures should reduce server load and improve the site’s performance.

Additionally, we recommend installing a cache plugin (such as WP Rocket) and, if possible, connecting a CDN.

Please check the site’s performance and let us know if the CPU load has stabilized.

Best Regards,
8Theme’s Team

Hello, thesicilian,

We have tested the latest version of XStore with PRO Elements 4.3.2 and did not encounter any issues. The problem might be related to a specific element or the data entered for it. To investigate further, we would need access to your website’s admin panel and FTP.

Best regards,
8Theme’s Team

Hello, MagineM,

Currently, we are working on updating the theme to add support for the latest version of PHP. In this update, we will also include a fix for your issue.

Best regards,
8Theme’s Team

Hello, ShadeWood Team,

We are sending the email in private content.

Best regards,
8Theme’s Team

Hello ShadeWood Team,

Thank you for providing the detailed diagnostic information and error log findings.

To help us investigate the high CPU usage and the conflicts with Elementor or XStore Core more closely, could you please provide temporary secure access to your WordPress admin panel (wp-admin) and FTP/cPanel?

You can share these details securely using the private content area in your support ticket. Once we have access, we will examine the configuration and troubleshoot the issue further.

Thank you for your cooperation and patience.

Best regards,
8Theme’s Team

Hello, ShadeWood Team,

Thank you for contacting us regarding the performance issues you are experiencing with your WooCommerce website. We understand the importance of maintaining optimal performance and are here to assist you.

To address the high CPU usage issue, we will investigate whether the XStore Core or any of its modules might be contributing to the problem, as well as any potential conflicts with other plugins. To facilitate our investigation, could you please provide us with the following diagnostic information:

1. A list of all active plugins on your website.
2. Any recent changes or updates made to your website prior to the issue arising.
3. Access to your website’s error logs, if possible.
4. Any additional information that you believe might be relevant.

Once we have this information, we will conduct a thorough analysis and provide you with guidance on resolving the issue without compromising your website’s design and functionality.

Thank you for your patience and cooperation.

Best regards,
8Theme’s Team

In this case, you need to enable the following theme options in the XStore options under the Speed Optimization tab:

– Static block cache
– CSS Minification
– Forced cache
– Remove query strings from static resources

Regarding the WooCommerce hash, we have noticed that it is already disabled in your theme options. However, a hook from a third-party plugin is still enabling it with a higher priority. To identify which plugin is responsible, we need to disable them one by one and check. We have not done this yet, as it may affect the website’s functionality.

Best regards,
8Theme’s Team

Thank you for the data from the log file. We have identified that the issue is caused by the testimonials functionality. Could you please provide us with access to the admin panel and FTP so that we can promptly resolve this on your website?

Best regards,
8Theme’s Team

Unfortunately, we have not received your log file.

Best regards,
8Theme’s Team