Hello, ERIC,

We can see that the new license has already been activated on your website. If this is not the case, please provide us with access to your website’s admin panel and FTP.

Best regards,
8Theme Team

Hello, david,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process

Best Regards,
8Theme’s Team

Hello, Zhelezny,

The access credentials you provided for the admin panel do not grant us permission to view it. We are receiving an error (please see the details in the attached screenshot).

We also noticed that the store page is currently loading correctly.

Best regards,
8Theme Team

Hello, Indrek Varik
We have conducted tests from Bulgaria, Spain, Poland, the United Kingdom, and Ukraine.

Best regards,
The 8Theme Team

Hello, Plethora,

Based on the behavior and the console output (wc_cart_fragments_params is undefined), the issue does not appear to be related to the add-to-cart request itself, because the WooCommerce AJAX response and cart hash are returning correctly.

The problem is more likely related to WooCommerce cart fragments or XStore mobile cart scripts not initializing correctly on mobile due to cache/optimization settings.

Since you already excluded the main WooCommerce cart scripts and common WooCommerce variables, we additionally recommend excluding the following scripts/modules from Delay JS, Defer JS, Combine JS, and similar optimization features:

Additional JS exclusions:
- checkout.min.js
- wc-checkout
- frontend/checkout
- wc-cart-fragments
- etheme.min.js
- etheme-js
- etheme-off-canvas
- etheme-mobile-panel
- etheme-mobile-menu
- etheme-cart
- etheme-ajax-cart
- minicart
- mini-cart
- off-canvas-cart
- elementor/frontend
- swiper
- photoswipe
- selectWoo
- select2
- wc-cart
- wc-checkout
- wc-single-product

Additional inline variables to exclude:

- wc_checkout_params
- etheme_settings
- etheme_cart
- etheme_ajax

We also recommend checking the following cache/optimization settings:

- Disable Cloudflare Rocket Loader completely for testing.
- Disable JS Combine/Concatenate temporarily.
- Disable mobile cache temporarily.
- Disable “Remove Unused JavaScript” temporarily.
- Disable any “Delay All JS” feature temporarily for testing.
- Clear all server-side cache layers after changes.
- Purge Cloudflare cache completely.
- Test in private/incognito mode on mobile.

Additionally, please verify that cart fragments are still enabled and not disabled by a performance plugin, custom optimization snippet, or hosting optimization layer

Please let us know the results after these changes.

Best Regards,
8Theme’s Team

Hello, KikyoV,

Thank you for providing access. We have identified that the issue is related to the presence of a whitelist or blacklist. Please add the following IP addresses as exceptions: 148.251.192.47 and 176.9.106.102

Best regards,
8Theme Team

Thank you very much for your kind words.
We appreciate your attention to detail and for pointing out the typo.
Please let us know which file needs to be amended and provide the corrected version. Our team will review it and update the files accordingly.

Best Regards,
8Theme’s Team

Hello, Indrek,

Thank you for contacting us and for providing detailed information about your issue with the XStore Instagram API integration on your Finnish store balticboatnet.fi.

Please check the following:

1. Ensure that your Meta app is set to Live mode (not in Development mode). Some options, including token generation, may not appear while the app is in Development mode.
2. Confirm that the Instagram Basic Display and Instagram Graph API products are both added to your app and properly configured.
3. Verify that your Instagram account is correctly connected to a Facebook Page and that the Page is linked to the same Business Manager account used for the app.
4. If the “Generate access tokens” section is still missing, please try creating a new app under the Business type and repeat the integration steps from our documentation.
5. For a permanent token, you will need to generate a long-lived access token through the Graph API and then extend it. Meta currently requires this process for production use.

If the issue persists after these checks, please provide us with temporary admin access to your site and the Meta app details (in a private reply), so our technical team can review the configuration directly and assist you further.

Thank you for your cooperation and patience.

Best Regards,
8Theme’s Team

Hello, Kristjan,

Thank you for your update and for sharing the details of your testing. We appreciate your efforts in comparing the test and live environments.

We will definitely include the fix in the next theme update.

Best regards,
8Theme Team

Hello, Plethora,
Yes, we can log in. Please let us know if we may update your WordPress to the latest version.

Best regards,
8Theme Team

Hello, Kristjan,

As far as we can see, the search function is working correctly. Please check the attached video.

Best regards,
8Theme Team

Hello, ziga32,

Thank you for providing access. To prevent this issue from recurring, we have added the following function to the functions.php file of your child theme: etheme_sale_label_percentage_text
After the update, this problem should no longer appear.

Best regards,
8Theme Team

Hello, ziga32,

We have provided the IP address in the private content.

Best regards,
The 8Theme Team

Hello, Kristjan,

Please update the plugin archive with the one we will send in the private content.

Best regards,
The 8Theme Team

Hello, Zhelezny,

Could you please let us know if you have performed any actions after our recent changes, such as updating third-party plugins?

Best regards,
The 8Theme Team