Hello, wojtek,

Unfortunately, this may happen again, and we cannot predict what changes Elementor will implement.

Best regards,
8Theme’s Team

Hello, wojtek,

The issue was caused by the auto-update of the Elementor plugin, as its newer version incorrectly interpreted the saved image sizes. We have resolved this issue and also added the following code to the functions.php file of the child theme to prevent future updates of Elementor from causing this problem.

function et_to_int($str){
    $str = preg_replace('/\D/', '', $str);

    return (int) $str;
}

function bfi_image_resize_dimensions( $payload, $orig_w, $orig_h, $dest_w, $dest_h, $crop = false ) {
    $aspect_ratio = $orig_w / $orig_h;

    $new_w = $dest_w;
    $new_h = $dest_h;

    if ( empty( $new_w ) || $new_w < 0 ) {
        $new_w = intval( $new_h * $aspect_ratio );
    }

    if ( empty( $new_h ) || $new_h < 0 ) {
        $new_h = intval( $new_w / $aspect_ratio );
    }

    $new_w = et_to_int($new_w);
    $orig_w = et_to_int($orig_w);
    $new_h = et_to_int($new_h);
    $orig_h = et_to_int($orig_h);

    $size_ratio = max( $new_w / $orig_w, $new_h / $orig_h );

    $crop_w = round( $new_w / $size_ratio );
    $crop_h = round( $new_h / $size_ratio );
    $s_x = floor( ( $orig_w - $crop_w ) / 2 );
    $s_y = floor( ( $orig_h - $crop_h ) / 2 );

    // Safe guard against super large or zero images which might cause 500 errors
    if ( $new_w > 5000 || $new_h > 5000 || $new_w <= 0 || $new_h <= 0 ) {
        return null;
    }

    // the return array matches the parameters to imagecopyresampled()
    // int dst_x, int dst_y, int src_x, int src_y, int dst_w, int dst_h, int src_w, int src_h
    return array( 0, 0, (int) $s_x, (int) $s_y, (int) $new_w, (int) $new_h, (int) $crop_w, (int) $crop_h );
}

Best Regards,
8Theme’s Team

Hello, Nesa,

Thank you for providing access. We have successfully transferred your activation from one domain to another, and we have also updated your theme to its latest version.

Best regards,
8Theme’s Team

Hello, wojtek,

Could you please let us know what actions you took before the issue reappeared? Was it related to updating plugins, re-saving the homepage (either in the Elementor editor or the WordPress backend), or perhaps something else similar?

Best regards,
8Theme’s Team

Hello, luc,

We have identified the underlying issue, which was related to the settings of the “Buy Now” button. The AJAX request did not include the XStore “Buy Now” parameter. Instead, another callback on the WooCommerce woocommerce_add_to_cart_redirect filter was altering the redirect URL to the checkout page.

WooCommerce processes the add-to-cart parameter before the XStore AJAX callback is executed. Since the filter returned the checkout URL, WooCommerce responded with an HTTP 302 and halted execution. Consequently, the browser automatically followed the redirect and downloaded the complete checkout-page HTML instead of receiving the expected JSON fragments.

This also clarifies why disabling WooCommerce’s “Redirect to the cart page after successful addition” option had no effect—the explicit filtered redirect URL is processed before that setting.

We have implemented a final high-priority safeguard specifically for the etheme_ajax_add_to_cart action. This prevents any redirect callback from affecting this AJAX request, allowing it to complete normally and return the expected JSON response. Regular “Buy Now” and non-AJAX redirects remain unaffected.

Additionally, this fix will be included in the next theme update. As the fix involves multiple files, we have already installed the next version of the theme on your site.

Best Regards,
8Theme’s Team

Hello, luc,

Thank you for providing access. We have noticed that you are using theme version 9.7.4, while the latest version is 9.7.7. We kindly request you to update the theme, core plugin, and other plugins to their latest versions. Alternatively, please grant us permission to perform the updates for you.

Best regards,
8Theme’s Team

Hello, Mozhgan Couture,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, pckeycallout,

Thank you for the permission. We have updated XStore and XStore-Core to the latest version. Please check if the bug persists. Additionally, we were unable to update the following plugins as they require license activation. Please update them:

Advanced Flat Rate Shipping For WooCommerce, Free Gifts for WooCommerce, and Elementor Pro.

Best Regards,
8Theme’s Team

Hello, Bas Kling,

You have provided us with access to the admin panel, but we require FTP access as well. If possible, please provide us with these credentials.

Best regards,
8Theme’s Team

Hello, jeroenberings,

Thank you for providing access. We have translated the relevant text.

Best regards,
8Theme’s Team

Hello, Jennifer,

We have added the following custom CSS (Theme Options -> Custom CSS -> Global Custom CSS) to resolve this issue. Please check it.

.woocommerce-cart-form td[data-title="Envío"],
.cart_totals td[data-title="Envío"],
.cart_totals tr.shipping td {
    display: block !important;
    width: 100% !important;
    clear: both !important;
    padding-left: 0 !important;
}

#shipping_method,
.woocommerce-shipping-methods {
    display: flex !important;
    flex-direction: column !important;
    align-items: flex-start !important;
    padding-left: 0 !important;
    margin: 10px 0 0 0 !important;
    list-style: none !important;
    width: 100% !important;
    box-sizing: border-box !important;
}

#shipping_method li,
.woocommerce-shipping-methods li {
    display: flex !important;
    align-items: flex-start !important; 
    justify-content: flex-start !important;
    text-align: left !important;
    margin-bottom: 10px !important;
    width: 100% !important;
    
    word-break: break-word !important;
    overflow-wrap: anywhere !important;
    white-space: normal !important;
}

#shipping_method li label,
.woocommerce-shipping-methods li label {
    display: inline !important;
    text-align: left !important;
    word-break: break-word !important;
    overflow-wrap: anywhere !important;
    white-space: normal !important;
    flex: 1 !important; 
}

#shipping_method input[type="radio"],
.woocommerce-shipping-methods input[type="radio"] {
    margin-right: 10px !important;
    margin-top: 3px !important; 
    flex-shrink: 0 !important;
}

Best regards,
8Theme’s Team

Hello, Rokka Moda,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, javi_web,

It appears that the link to this image is not stored in the database but rather in a file or the content of a post. First, you need to locate this specific image, and then, depending on where the link is found (in a file or the content of a post), replace it with the correct one.

Best Regards,
8Theme’s Team

Hello, Prabir,

Thank you for your inquiry. We can recommend the following demo versions for you:

– https://xstore.8theme.com/elementor3/mobile-app/
– https://xstore.8theme.com/elementor3/painting-studio/
– https://xstore.8theme.com/elementor3/games-dark/
– https://xstore.8theme.com/elementor2/nft-crypto/
– https://xstore.8theme.com/elementor2/seo-agency/
– https://xstore.8theme.com/elementor/demos/online-courses/

Additionally, you can find all available demo versions here:

– https://xstore.8theme.com/

Regarding the development of a website specifically for your product, we recommend contacting us via the email provided on the following page:

– https://www.8theme.com/contact-us/

Best Regards,
8Theme’s Team

Hello, Rakesh,

Thank you for providing access. We have set up the appropriate demo version for you. The issue was that the caching plugins were interfering with the import (therefore, we have temporarily disabled them). Please check it at your convenience.

Best regards,
8Theme’s Team