Tony Rodriguez

Hello, @Usama Zafar,

Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not? If the issue will still persist with the default WordPress theme as well then it will make sure that the issue is not because of our theme and in that case you have to try to reach out to WooCommerce support to fix this issue with the default WordPress Theme first and then it will be automatically working with our theme as well.

Otherwise, Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @DM661,

Unfortunately no, this is not possible as there is no such possible option and ready solution for this, so this requires extra Customization.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you want paid Customization services submit a customization request to WPKraken team.

Regards 8Themes Team.

Hello, @Nick,

1. I have checked your site Sale page and Shop page on GTMatrix and here is the result:

Shop page result: https://gtmetrix.com/reports/www.esthe.co.uk/wKOR3rcp/
Sale page result: https://gtmetrix.com/reports/www.esthe.co.uk/DYBuzIAZ/

You can see the Most Important part is “Server Response Time”: https://ibb.co/Z6w14Hm

You have to check this with your hosting provider as well.

Please read this article first – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

About “Reduce initial server response time”, contact your hosting provider, because it is server-side.

Read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size

https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/

Edit your page and Product elements and enable Lazy loading for the Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

You have to check our theme Speed Optimization as well under XStore >> Theme Settings.

Check here the documentation to learn how the plugin works with our theme: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

And try to contact your hosting provider and solve all those issues and it will surely speed up your site.

2. I have checked your site now and found no issue. I Have captured a video for you on your site. Please watch it completely for better reference.

https://www.veed.io/view/5dd48584-dde1-46e9-98be-b7d5ace0af89?sharingWidget=true&panel=share

Regards 8Themes Team.

Hello, @Niddy,

Yes, it is possible, I have captured a video for you on my test site. Please watch it completely and follow the steps shown in this video here : https://www.veed.io/view/5372742c-5cf2-444c-be91-a11a75809622?sharingWidget=true&panel=share

Regards 8Themes Team.

Hello, @Estudio EntreDos,

You’re Most Welcome!! 🙂

We are thrilled to know that you like our services.
Thanks for contacting us.
Have a nice day.

Topic Closed.
Regards 8Themes Team.

Hello, @TFS,

Most 27-inch monitors either have a 4k or 1440p resolution, which both result in good text clarity, but there are a few cheaper ones with a 1080p resolution.

https://postimg.cc/4Hc4JLVH

So I checked your site on the 1440px screen and it is working perfectly fine and none of the parts are cut Off. Please check the screenshot under the private content area:

So it is surely the cache issue at your end nothing else, please try to clear the cache and check back.

Regards 8Themes Team.

Hello, @oceanbulkon,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @macs,

I can see you already imported the demo on your site and it is working fine too…

And Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with a username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards 8Themes Team.

Hello, @mahlv,

Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

.container.content-page.sidebar-mobile-bottom {
    z-index: -999999 !important;
    position: inherit !important;
}

https://postimg.cc/hJdLRMwN
https://postimg.cc/mzd2XWj4

Regards 8Themes Team.

Hello, @LMcompany,

You can try to turn ON/OFF each option and check which one generates the issue on your site, like this you will find that option and also we have the article to setup the plugin on your site, you can read it here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Regards 8Themes Team.

Hello, @TheOne,

1. I have checked your site now and found no issue. you are using “Image carousel” element and inserting the pictures of the colors.

The displays all the pictures slide to show (6) in a row normally on the backend and front-end as well. It seems to be a cache issue at your end nothing else. please check back to your site after clearing the browser cache or try to check a fresh new browser.

And you can input a space between the pictures. See the image for a better reference: https://ibb.co/7RbFHTp

I have captured a video for you on your site. please watch it complete video for a better reference under the private content area.

And The” gallery” element have the option to add the pictures in bulk but pictures do not have to be in a slider. I have captured a video for you on my test site. Please watch it complete for a better reference: https://www.veed.io/view/fe8de395-fffa-4906-87a5-8ee37932b7c2?sharingWidget=true&panel=share

2. Unfortunately, there is no such option to add the pictures in bulk for the “Media Carousel” element.

Also, I have checked your site now and found no issue, the displays all the pictures (7) in a row normally on the backend and front end as well. It seems to be a cache issue at your end nothing else. please check back to your site after clearing the browser cache or try to check a fresh new browser.

See images for a better reference under the private content area.

Regards 8Themes Team.

Hello, @Matt P,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @Jeanice,

This error is appearing on your site for now: https://postimg.cc/3yNC1jKv

This happens because Instagram adds the expiration date on their API response, there is a change to improve data protection, the idea is to keep on track the permissions users give about their data. For personal accounts, the expiration time is 60 days, and for business is 90 days.

Yes, you have to generate a new token relinking the account.

Hope this will help.

Regards 8Themes Team.

Hello, @Ale,

Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme or not? I think this issue is independent from our theme.

And if the issue will still persist with the default WordPress Theme as well, then I suggest you to reach out to the WooCommerce support for getting further help on this.

Regards 8Themes Team.

Hello, @Christelle,

1. Done, I have changed it for you in the file: “XStore: single-product-builder.css (css/modules/woocommerce/single-product/single-product-builder.css)”

https://postimg.cc/D4k1gqN7

1.(b), Its changed as well from Theme Settings >> WooCommerce >> Shop Element >> Product Badges as per your requirements: https://postimg.cc/14mF93ZC https://postimg.cc/R6XN3wzP

2. You’re Most Welcome!! 🙂

3. Sound’s Great!!

4. I have again checked it on my phone and on another phone as well and it is working perfectly fine for me, Could you please check it on any other mobile phone? And show me the result with the mobile name and model so that I will try to check on the particular resolution.

5. Could you please share the screenshot of the word appearing? I have tested on your provided product as well and not able to find that word.

Regards 8Themes Team.