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UPDATE ruin shop page filters………….

This topic has 18 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

filmguerilla

Participant

December 8, 2022 at 02:58

Hi guys, i just renewed support here.

Updated the core and theme. It ruined my site again. as usual. Tried to fixed it but to no avail. How can we fix this asap? Need this done asap!

Please see private content for screenshots

Please, contact administrator
for this information.

#340863 Copied Theme version: 8.3.8 WooCommerce version: 7.1.1

17 Answers

filmguerilla

Participant

December 8, 2022 at 03:01

please check private content for username / password

Can’t fixed it! 🙁

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for this information.

#340864 Copied

filmguerilla

Participant

December 8, 2022 at 04:16

seems like the problem is from the theme itself. i reinstall 4.3.6 core plugin and the problem still exsist. whats happening here? can’t fix it 🙁

#340866 Copied

filmguerilla

Participant

December 8, 2022 at 05:24

Anyone???

#340871 Copied

Tony Rodriguez

Support staff

December 8, 2022 at 06:10

Hello, @filmguerilla,

Please try to switch to the Parent Theme and check back, I can see you have added the Custom Code in the Child Theme, and might be that Custom Code is creating the issue on your site now, so we have to find the cause first.

And if the issue will still persists then please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#340877 Copied

filmguerilla

Participant

December 8, 2022 at 12:44

this problem was caused by the new update. i don’t have the capability to fix this!

#340916 Copied

Rose Tyler

Support staff

December 8, 2022 at 12:51

Hello,

I’ve checked your site and do not see the problem right now. Have you sorted it out?

Regards

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for this information.

#340918 Copied

filmguerilla

Participant

December 8, 2022 at 13:04

hmm that was fast. it was broken a while ago. so what happened here?

#340923 Copied

filmguerilla

Participant

December 8, 2022 at 13:05

ok the layout of the shop filters are fine now but its not clickable or usable on firefox and chrome. Desktop and mobile i did check. please check on your end.

Please contact administrator
for this information.

#340924 Copied

filmguerilla

Participant

December 8, 2022 at 13:16

also, after this update the product video that was attached on each product page has errors. 🙁 dunnon what happened on my site after i updated it. shouldnt done it.

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for this information.

#340925 Copied

Rose Tyler

Support staff

December 8, 2022 at 13:20

Please provide FTP access.

Regards

#340927 Copied

filmguerilla

Participant

December 8, 2022 at 13:29

Hi Rose,

Thanks for the promp response. Please see private content

let me know asap if it’s working.

Thank you

Please contact administrator
for this information.

#340932 Copied

Rose Tyler

Support staff

December 8, 2022 at 13:32

Hello,

Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#340934 Copied

filmguerilla

Participant

December 8, 2022 at 13:41

ok thank you. made some backups just incase.

just want to point that the problem occurs when i updated theme / core files. the site was running smooth before that.

thanks again! will wait for the update.

#340935 Copied

Rose Tyler

Support staff

December 8, 2022 at 21:15

“ok the layout of the shop filters are fine now but its not clickable or usable on firefox and chrome. Desktop and mobile i did check. please check on your end.” – fixed. The fix will be included in the next update.

Other questions will be answered a bit later.

Regards

#340977 Copied

Rose Tyler

Support staff

December 10, 2022 at 15:14

https://prnt.sc/64-TSn9iizYV – was the problem with the video solved?

The speed problem is related to the response from the server. Did you enable/disable the additional cache, did you change the server configuration, and did you install additional plugins?

Regards

#341144 Copied

filmguerilla

Participant

December 10, 2022 at 16:55

hello rose,

i think the site is working as it should now. no, didn’t put any plugins on the site. i just updated xstore theme and it went like this.

the site is running and working for the past months without problem. honestly, i only get problem when i update xstore theme or the core plugin. no problem with other plugins whatsoever. i think i’ll just wait for a few months before updating the xstore to avoid this kind of problem.

i’m done with the site and it’s doing fine. just the update sometimes breaks it.. it’s kinda annoying honestly. i hope you understand. i’m fine paying for 3 or more months of support. but i wish the problem in the next update should not affect those sites that are already done. but i think thats impossible.. i’ll just bug you guys here if this happens again..

thanks for the good support!

#341156 Copied

Tony Rodriguez

Support staff

December 11, 2022 at 05:41

Hello, @filmguerilla,

Sound’s Good!! That your issue is resolved now.

And sure, if the issue will appear again, feel free to write back to us again with a fresh new topic, and we will check it for you and help you out for sure.

We really wish you the best of luck for your future with the site.

Thanks for contacting us.
Have a nice weekend 🙂

Topic Closed.
Regards 8Themes Team.

#341167 Copied
Tagged: filters, persuasive, ruin, shop, update, woocommerce, wordpress
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