Single Product information is not available

This topic has 10 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: Usama Zafar
    Usama Zafar
    Participant
    December 9, 2022 at 00:03

    When i click on the product it does not show any product information or single page

    product main category
    https://dev-interiorstore.com/product-category/furniture/dining-tables-sets/fixed-dining-tables-dining-tables-sets/

    if you click on 1st product
    https://dev-interiorstore.com/product/stone-international-manhattan-dining-table-marble-and-stainless-steel/

    it will be the blank page

    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 9, 2022 at 06:07

    Hello, @Usama Zafar,

    Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not? If the issue will still persist with the default WordPress theme as well then it will make sure that the issue is not because of our theme and in that case you have to try to reach out to WooCommerce support to fix this issue with the default WordPress Theme first and then it will be automatically working with our theme as well.

    Otherwise, Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Usama Zafar
    Usama Zafar
    Participant
    December 9, 2022 at 10:50

    Thanks for giving the hint.
    Issue was from woo commerce end single product page builder was enabled that’s why no information was shown.
    Thanks for the help

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2022 at 13:37

    We are glad that you sorted it out.
    You can disable the Single Product Builder, or create layout from scratch by adding elements into sections, for example – https://gyazo.com/0c30f4332984cb8560bf2c681c833c7c

    Regards

    Avatar: Usama Zafar
    Usama Zafar
    Participant
    December 9, 2022 at 18:55

    I do have one other query but a bit different then the topic
    https://we.tl/t-zVWEFN7WBJ
    see the image
    I want to edit the alignment and text of “Login” heading above the login form

    But it was a short code and i am not able to customize it can you please tell a way to do that
    https://dev-interiorstore.com/my-account/

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 10, 2022 at 08:20

    Hello, @Usama Zafar,

    Do you want to change the text “My Account” to something else?

    And also which alignment are you talking about? Could you please capture the image and mark on it for my better understanding, and then share that image with me via this site here: https://postimages.org/ so that I will check and help you out accordingly?

    Regards 8Themes Team.

    Avatar: Usama Zafar
    Usama Zafar
    Participant
    December 10, 2022 at 17:42

    https://postimg.cc/sBVM6xfk

    I have added text on the image for you understanding

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 11, 2022 at 05:49

    Hello, @Usama Zafar,

    Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    .woocommerce-account .woocommerce>h2 {
        text-align: center !important;
        font-size: 30px !important;
    }

    Regards 8Themes Team.

    Avatar: Usama Zafar
    Usama Zafar
    Participant
    December 11, 2022 at 18:13

    Thanks issue solved

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2022 at 05:25

    Hello, @Usama Zafar,

    Most Welcome 🙂

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day 🙂

    Topic Closed.
    Regards 8Themes Team.

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