Tony Rodriguez

Hello, @filmguerilla,

Sound’s Good!! That your issue is resolved now.

And sure, if the issue will appear again, feel free to write back to us again with a fresh new topic, and we will check it for you and help you out for sure.

We really wish you the best of luck for your future with the site.

Thanks for contacting us.
Have a nice weekend 🙂

Topic Closed.
Regards 8Themes Team.

Hello, @oceaneokio,

You need to translate strings for the Core plugin.
Go to Loco Translate > Plugins > select the XStore Core plugin. Press “Add new language” Translate the necessary strings and Save.

I have captured a video for you on my test site. please watch it complete video for a better reference:

https://www.veed.io/view/8cf6d718-12e0-429a-9ebf-252cf712208c?sharingWidget=true&panel=share

Regards 8Themes Team.

Hello, @Estudio EntreDos,

You’re Most Welcome!! ?

Sounds Great! that your issue has been solved.
Thanks for contacting us.
Have a great weekend.

Topic Closed.
Regards 8Themes Team.

Hello, @effie_kyr,

No, you do not need to enable/check “Hide out of stock products from catalog” option in WooCommerce > Settings > Products > Inventory).

I have captured a video for you on my test site, please watch it completely for a better reference: https://www.veed.io/view/3df81815-fb54-4595-8ee1-f1e110ef53b8?sharingWidget=true&panel=share

Regards 8Themes Team.

Hello, @filmguerilla,

Your issue has been solved please check back to your site now after removing the browser cache, I have changed the permalinks as: https://postimg.cc/bsRzJyQp https://postimg.cc/bD8P84ss

Regards 8Themes Team.

Hello, @Eugene,

1. Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

2. You can go to XStore >> Theme Settings and search for the Ajax and then turn ON/OFF the options as per your requirements: https://postimg.cc/c6WdZGfZ

Regards 8Themes Team.

Hello, @Resin,

It looks like you switched from the child theme to the parent theme or renamed the theme or reset options. What theme version did you use before? Describe your actions during the update.

Could you please provide us with WP Dashboard access to your site?

WP admin URL:
WP admin username:
WP admin password:

Do you have a backup of your site and DB before the update? Could you restore that?

Regards 8Themes Team.

Hello, @WEBPIXELS,

You can change it into the theme language files, you can use the Loco translate plugin for it: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

https://postimg.cc/hfMLsMPR
https://postimg.cc/QKmT6xDJ

Regards 8Themes Team.

Hello, @Cer,

That is basically the server memory issue, not the theme issue, you will find the Optimization options of our theme under XStore >> Theme Settings >> Speed Optimization.

But you have to contact your hosting provider again and ask to increase the memory limit on your site and it will solve your issue, Please read this thread: https://stackoverflow.com/questions/21680244/fatal-error-allowed-memory-size-of-268435456-bytes-exhausted-tried-to-allocate

Regards 8Themes Team.

Hello, @Estudio EntreDos,

Unfortunately, there is no such option to disable the brand link on the brand’s carrousel on Elementor.

You can submit a request here https://www.8theme.com/taskboard/, so our dev team read it.

Regards 8Themes Team.

Hello, @Aryanna_p,

Sound’s Good!! that you have managed to solve your issue by yourself, there could be the cache or any plugin conflict issue, or might be the server end issue as it reverts your changes again and again.

But do not need to worry, if that happens again, please contact us immediately, and we will debug it on your site and try to find the main cause of the issue.

Have a nice day. 🙂

Regards 8Themes Team.

Hello, @kakha,

Have you imported the Demo with other page builders like (WP bakery) and then edited the page with the other page builder (Elementor) ?

Regards 8Themes Team.

Hello, @kakha,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @gayatri,

First of all, you are using a very old version of the theme and plugin.

You have to update the theme to the very latest version and also the plugins as well, you can follow this doc: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

And then Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @Ms Morbenia Morbeck,

1. Could you please share the screenshot of that block and border so that I will check and assist you accordingly?

2. As mentioned in our docs, we do not provide activation keys for plugins – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ . Bundled plugins do not come with personal licenses, read here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Also, read this topic, please – https://www.8theme.com/topic/slider-revolution-doesnt-allow-to-add-new-module-from-template/
“Revolution sliders from XStore Demos” you can download from this page – https://www.8theme.com/downloads/, that’s all, unfortunately.
We hope for your understanding.

Regards 8Themes Team.