Richiesta di rimborso - by macs - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

  • Avatar: macs
    macs
    Participant
    December 5, 2022 at 20:21

    I would like to initiate a refund request, I paid to have 120 demos available, I have had 6. I hope to find an agreement for the refund, so as not to start a dispute with my bank. Thank you

    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2022 at 05:05

    Hello, @macs,

    This is not possible to only have the 6 demos, Could you please share your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will check it for you on your site and further help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: macs
    macs
    Participant
    December 6, 2022 at 14:38

    contenuti privati

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2022 at 14:41

    Hello, @macs,

    No need to worry about that, If you share the data under the Private Content Area then only you and our support staff will have the access to check it, no any other person.

    It will totally safe.

    Regards 8Themes Team.

    Avatar: macs
    macs
    Participant
    December 7, 2022 at 21:40

    private

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 8, 2022 at 05:27

    Hello, @macs,

    I can see you already imported the demo on your site and it is working fine too…

    And Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with a username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards 8Themes Team.

    Avatar: macs
    macs
    Participant
    December 13, 2022 at 19:02

    si, ho caricato 1 tema per testare, il punto è che io ne visualizzo 10 su 120… e il tema di cui ho bisogno veramente non è presente

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 14, 2022 at 05:05

    Hello, @macs,

    I see, so then I need your site WP Admin URL and Credentials to check it on your site, please share it with me as listed below, under the private content area of this topic, so that I will further check it for you on your site and help you out.

    And Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with a username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

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