Tony Rodriguez

Hello, @macs,

No need to worry about that, If you share the data under the Private Content Area then only you and our support staff will have the access to check it, no any other person.

It will totally safe.

Regards 8Themes Team.

Hello, @Ryan,

I have just checked your site now and it looks like to me this: https://postimg.cc/VJ49R2LB

If it is fine in my provided screenshot then it must be the cache issue at your end, so try to clear the cache of the site and browser and check back, Otherwise please share the screenshot of the issue with me and the page URL too, so that I will check it for you accordingly.

Regards 8Themes Team.

Hello, @Atdhe,

Now you will not lose your language files whenever you will update the theme, so no need to worry about that.

And you can create a new page and use “Product Grid” element on it, choose the “On sale product” to show as per your requirements: https://postimg.cc/jwSZYGxM

Regards 8Themes Team.

Hello, @TheOne,

Thanks for the access. I have checked your site and found that you are facing a cache issue nothing else because on mobile the select type appears fine on the front-end. see the image: (Private Content)

To show the general tabs on the desktop view in two rows simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

@media(min-width:992px){
.elementor-3793 .elementor-element.elementor-element-6668a00c .et-tabs-horizontal .et-tabs-nav ul{display:inline-block !important;}
.elementor-3793 .elementor-element.elementor-element-6668a00c .et-advance-tabs .et-tabs-nav > ul li{margin-bottom:10px !important;}}

Then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @mimico,

Thanks for the login details. I have checked your site now and found no issue. I have edited pages with elementor and save settings and the changes appear fine on the front end. I have captured a video for you on your site. please watch it complete video for a better reference. See the video link under the private content area.

Regards 8Themes Team.

Hello, @TFS,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @TFS,

Your issue is resolved now, please check back to your site after clearing the browser cache. I have just removed aligncenter class in the block. See the image for a better reference under the private content area.

Regards 8Themes Team.

Hello, @Estudio EntreDos,

I have disabled this option from the theme settings: https://postimg.cc/62v0Y60X and your issue is resolved now.

Note: There are multiple headers created on your site if you want to edit the header of the home page you have to first click on the “Multiple Headers” and edit the homepage header also, there are other headers too you can check the header by clicking on the “Condition” to know on which pages of your site the header was set. See the image: https://postimg.cc/c6Tmhz76

Regards 8Themes Team.

Hello, @Atdhe,

Thanks for the screenshot, I have captured the complete and detailed video on my test site for you, please watch and follow the instructions shown in this video: https://www.veed.io/view/1ff4abc8-8c83-4f93-97ed-7313082e1854?sharingWidget=true&panel=share

Regards 8Themes Team.

Hello, @vickyprism,

1- Your SVG icons issue is resolved now, kindly check back to your site after clearing the browser cache. Here is the resulting screenshot: https://postimg.cc/ZvPPmtr1 I have set the icon by choosing the mobile layout: https://postimg.cc/LnbkMTf4

2- Regarding the shipping text I have added a custom CSS code in the theme settings check the image: https://postimg.cc/30dqKZ8X and your issue is resolved now. Please watch this video: https://streamable.com/bdx2er

3- Actually, the currency and their icons handle by the WooCommerce and WooCommerce doesn’t have the icon of the currency you set on your store it has the “NGN” for it see the image: https://postimg.cc/62TcR5kw so that’s why it appears like this I hope you get my point.

Regards 8Themes Team.

Hello, @Christelle,

Thank you so much for purchasing our theme and contacting our support center.

1- Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site now after removing the browser cache.

@media only screen and (max-width: 480px){
.single-product-builder .et_product-block form.cart .quantity-wrapper:before {
    content: Quantité !important;
}
}

2- Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> Header builder >> Logo >> from there you will be able to adjust its size for the mobile check the image: https://postimg.cc/svN26Zrh

3- I have checked and found no issue it is working fine. There is no such big space between the product image and text please check the attached video in point number 4.

4- Your issue is resolved now kindly check back to your site after clearing the browser cache. Here is the resulting video: https://streamable.com/yipwma I added this custom CSS code in the theme settings >> to solve your issue: https://postimg.cc/tZKpF8nv

5- Huawei P20 device resolution is 1080×2240 pixels. I have checked your site on the exact same resolution there is nothing like what you describe. See the image: https://postimg.cc/cgGbmTCL if you are facing the issue please elaborate on it with the help of a video/screenshot for a better reference to understand.

Regards 8Themes Team.

Hello,

Hello, @Santi,

Sorry for the inconvenience but I have checked your site now and found that the Cache plugin (WP-Optimize – Clean, Compress, Cache) causing the issue on your site. I just deactivate that plugin and your issue is resolved now. Please check back to your site after clearing the browser cache. I have captured a video for you on your site. Please watch it completely for a better reference under the private content area.

Regards 8Themes Team.

Hello, @Kyle,

Sound’s Good!! that you found the cause of the issue, and for the site speed, you can try with the WP Rocket plugin, It is compatible with our theme, here is the doc: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

And here is the article on how to speed up your site: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Hope this helps.

And you can contact us again any time with a fresh new topic.

Thanks for contacting us.
Have a nice day.

Topic Closed.
Regards 8Themes Team.

Hello, @macs,

This is not possible to only have the 6 demos, Could you please share your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will check it for you on your site and further help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @Atdhe,

Ok at least please share the screenshot of that section and word so that I will check it and let you know accordingly.

Regards 8Themes Team.