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Hola! Compre la plantilla pero tengo problemas

This topic has 24 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

Ms Morbenia Morbeck

Participant

December 6, 2022 at 01:08

No sé inglés, no sé traducir, no sé manipular los comandos.
Acabé malogrando el menu retina.
Por favor ayúdeme a ponerla en el lugar.
Además me gustaría cambiar los colores a negro y ese tono de amarillo: #FDBE01

Además no sé exportar las actualizaciones.

Please, contact administrator
for this information.

#340615 Copied Theme version: 16078294843278725

23 Answers

Rose Tyler

Support staff

December 6, 2022 at 12:17

Hello,

Thank you so much for purchasing our theme and contacting our support center.
Please describe your requests in more detail.
Colors of the header can be changed via Header Builder > Top header > https://prnt.sc/rr55uHjS5nuT , Bottom header, and so on.
About theme update and Core plugin update you can read here – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#340684 Copied

Ms Morbenia Morbeck

Participant

December 7, 2022 at 23:51

Dear sirs, good morning!
One question: is there any way to block the photos so that people can’t download them without our permission?
We appreciate your response.

#340859 Copied

Tony Rodriguez

Support staff

December 8, 2022 at 05:30

Hello, @Ms Morbenia Morbeck,

Unfortunately, there is no such option in our theme for it, you can try to follow the instructions written in the below-given article and thread:

https://wordpress.org/support/topic/how-to-stop-copying-and-downloading-of-images/#:~:text=Right%2Dclicking%20on%20an%20image,additions%20to%20secure%20your%20pages.

https://www.wpbeginner.com/beginners-guide/4-ways-to-prevent-image-theft-in-wordpress/

Regards 8Themes Team.

#340873 Copied

Ms Morbenia Morbeck

Participant

December 8, 2022 at 14:40

Thank you, another question: How to remove an advertisement that is attached to the topic at the top, please?

#340939 Copied

Rose Tyler

Support staff

December 8, 2022 at 15:55

Hello,

You’re welcome!
Go to Appearance > Widgets > delete static block from the Header Banner area.

Regards

#340951 Copied

Ms Morbenia Morbeck

Participant

December 8, 2022 at 17:56

You’re the best! Thank you very much for your attention and support. I’ll try.

#340960 Copied

Rose Tyler

Support staff

December 8, 2022 at 20:45

Thanks. Have a nice day!

Regards

#340971 Copied

Ms Morbenia Morbeck

Participant

December 9, 2022 at 00:38

I love being able to count on your support and attention.
One question please: There is a block in the index, with an advertisement with orange borders that I cannot change to another color, I can change the photo or the text so little. Where can I do it please?
Thanks a lot

#340989 Copied

Ms Morbenia Morbeck

Participant

December 9, 2022 at 04:25

Sorry, what is the Slider Revolution license key please? Thank you

#340991 Copied

Tony Rodriguez

Support staff

December 9, 2022 at 06:23

Hello, @Ms Morbenia Morbeck,

1. Could you please share the screenshot of that block and border so that I will check and assist you accordingly?

2. As mentioned in our docs, we do not provide activation keys for plugins – https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes . Bundled plugins do not come with personal licenses, read here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Also, read this topic, please – https://www.8theme.com/topic/slider-revolution-doesnt-allow-to-add-new-module-from-template/
“Revolution sliders from XStore Demos” you can download from this page – https://www.8theme.com/downloads/, that’s all, unfortunately.
We hope for your understanding.

Regards 8Themes Team.

#341000 Copied

Ms Morbenia Morbeck

Participant

December 9, 2022 at 20:09

Hi

Please, link block https://postimg.cc/hQxJdNwb
I need to change the color of this border, as well as the photo.
Thanks.

#341095 Copied

Tony Rodriguez

Support staff

December 10, 2022 at 06:09

Hello, @Ms Morbenia Morbeck,

I have just checked your site now and the color is already changed to black, here is the screenshot: https://postimg.cc/H8DcW8Y2 so it must be the cache issue at your end nothing else. Try to clear the cache and check back.

Regards 8Themes Team.

#341115 Copied

Ms Morbenia Morbeck

Participant

December 12, 2022 at 16:09

Yes, thank you very much.

#341272 Copied

Rose Tyler

Support staff

December 12, 2022 at 16:11

Hello,

Is there anything else we can help you with?

Regards

#341274 Copied

Ms Morbenia Morbeck

Participant

December 12, 2022 at 18:21

Hello! I really appreciate your support and attention. Excellent!
Please tell me what is the weight of the insole that XSTORE buys please. I have space problems in my hosting. Do I need to buy more space? Do you sell hosting please?

#341286 Copied

Ms Morbenia Morbeck

Participant

December 13, 2022 at 02:59

Hello Miss Rosa!
I hope you are in good health.
Please help me edit this static block. I can’t find it. Thank you

#341295 Copied

Tony Rodriguez

Support staff

December 13, 2022 at 06:31

Hello, @Ms Morbenia Morbeck ,

1. In this screenshot, the red one is the minimum requirement to use the theme and in the green box I suggest you to set it like this for the smooth working of the theme, this is my test site screenshot: https://postimg.cc/tss4KttG

You can use this hosting: https://www.siteground.com/index.htm?afcode=37f764ca72ceea208481db0311041c62

2. I am sorry I am not able to see the screenshot you provided, could you please share the screenshot again via this URL: https://postimages.org/ so that I will check it and help you out accordingly?

Regards 8Themes Team.

#341304 Copied

Ms Morbenia Morbeck

Participant

December 14, 2022 at 16:56

I am very grateful to you for your support. Excellent! Thanks for the support.
I loved the value of ecommerce hosting.

I’ll pass you the photo of the problem I’m having: https://i.postimg.cc/25PYwvR2/ed.jpg

Thank you

#341472 Copied

Tony Rodriguez

Support staff

December 15, 2022 at 05:30

Hello, @Ms Morbenia Morbeck ,

That is actually the short description of the product and if you want to change/remove/modify it, you have to edit the product and change from the short description section, please see the below-given screenshots:

https://postimg.cc/VdLw2rWX
https://postimg.cc/BjLrGxLP

Regards 8Themes Team.

#341496 Copied
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