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Stuck at cart page – no proceed to checkout

This topic has 7 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Matt P

Participant

December 7, 2022 at 06:25

Hi there,

my woocemerce checkout has stopped working with the xstore theme. I have reverted back to original theme and the checkout process works.

it has no link from the cart page. There should be a proceed to checkout link.

Please, contact administrator
for this information.

#340750 Copied Theme version: 8.3.8 WooCommerce version: 7.1.0

6 Answers

Matt P

Participant

December 7, 2022 at 06:47

pls see private area

Please contact administrator
for this information.

#340753 Copied

Tony Rodriguez

Support staff

December 7, 2022 at 06:50

Hello, @Matt P,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#340754 Copied

Matt P

Participant

December 7, 2022 at 09:44

Thanks. what is the refund process for your theme?

#340768 Copied

Rose Tyler

Support staff

December 7, 2022 at 12:19

Hello,

Please, read the refund policy – https://themeforest.net/page/customer_refund_policy, refund request can be submitted here – https://themeforest.net/refund_requests/new

Was your problem with checkout solved? Is there anything else we can help you with?

Regards

#340789 Copied

Matt P

Participant

December 7, 2022 at 18:56

I have solved the initial problem, but checkout is still having issues. as Every payment type (paypal,paystack) gives the same error – “Unable to process payment try again “

Please contact administrator
for this information.

#340836 Copied

Rose Tyler

Support staff

December 7, 2022 at 21:02

Please temporarily switch XStore theme to Storefront (default WooCommerce theme – https://wordpress.org/themes/storefront/ ) and disable all plugins except for WooCommerce to see if that fixes the behavior.
If the problem is independent of the theme, you need to contact the support of WooCommerce.

Regards

#340845 Copied
Tagged: cart page, checkout, solve, stuck, woocommerce, wordpress themes
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Stuck at cart page – no proceed to checkout

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