Fatal error – Incompatibility between the latest theme 8.3.8 and Wocommerce 7.1.0

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: fabio_vito
    Fabio
    Participant
    December 8, 2022 at 23:32

    Dear Support,

    I am contacting you because after several tests I realized that XStore version 8.3.8 is not compatible with Woocommerce 7.1.0.

    With all plugins uninstalled (leaving active only woocommerce and the theme), when I go into XStore->theme options->Footer I get a fatal error.

    Please find in the private area the error log.

    Could you please help me to solve the problem?

    Thanks,

    F.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 9, 2022 at 05:59

    Hello, @Fabio,

    Could you please share your site WP Admin and CPanel Login details as listed below with me, under the private content area of this topic, so that I will further check it for you on your site and help you out accordingly?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    Regards 8Themes Team.

    Avatar: fabio_vito
    Fabio
    Participant
    December 9, 2022 at 22:15

    Dear Tony,

    Please find attached the access details.

    I kindly ask you to be careful not to break the website as I would like to deploy this staging once fixed.

    Thanks in advance for you help, I really hope that you will manage to fix the fatal error.

    Best regards,

    F.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 10, 2022 at 06:40

    Hello, @Fabio,

    First of all, you are using the older version of the PHP, you have to update to PHP 7.4: https://postimg.cc/0bqvndXn and you were using the older version of WordPress, I updated the WordPress version to the latest one and it resolved the issue as well: https://postimg.cc/VrRhFnJG

    Regards 8Themes Team.

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