The website load incompletely and without style

This topic has 5 replies, 2 voices, and was last updated 1 year, 3 months ago ago by Resin

  • Avatar: Ehsan Mozaffari
    Resin
    Participant
    December 10, 2022 at 06:11

    Hello, I was working on the settings of my website theme and I updated the theme to the latest available version. But now it rises incompletely

    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 10, 2022 at 06:43

    Hello, @Resin,

    It looks like you switched from the child theme to the parent theme or renamed the theme or reset options. What theme version did you use before? Describe your actions during the update.

    Could you please provide us with WP Dashboard access to your site?

    WP admin URL:
    WP admin username:
    WP admin password:

    Do you have a backup of your site and DB before the update? Could you restore that?

    Regards 8Themes Team.

    Avatar: Ehsan Mozaffari
    Resin
    Participant
    December 10, 2022 at 06:52

    yes i just renamed the theme folder
    and i was on the last version then do 3.8.3
    i have added the wp login options in private area
    no i don’t have the latest backup 🙁

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 10, 2022 at 08:07

    Hello, @Resin,

    Your issue has been solved please check back to your site after clearing the browser cache. I have activated the child theme on your site. please watch the video for a better reference under the private content area.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Ehsan Mozaffari
    Resin
    Participant
    December 10, 2022 at 08:10

    yes i can see
    thanks for your support

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