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Serious problems after update Cart keeps loading and Customizer options won’t load

This topic has 19 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

effie_kyr

Participant

December 7, 2022 at 18:18

We updated the Theme to the newest version and we’re dealing with 2 serious problems:
1. Theme Settings in Customizer do not load
2. Add to cart keeps loading

#340834 Copied Theme version: 8.3.8 WooCommerce version: 7.1.0

18 Answers

Rose Tyler

Support staff

December 7, 2022 at 21:08

Hello,

Just the theme update should not cause such problems.
What version did you use before the update?
Have you cleared cache?
We do not see any problem with Add to Cart on your site right now.
Could you, please record a video of the problems? Provide temporary wp-admin and FTP access also.

Regards

#340846 Copied

effie_kyr

Participant

December 7, 2022 at 21:20

Also the Swatch Out Of Stock is set to Line-thgrough but out of stock variations do not display with the line.

#340850 Copied

effie_kyr

Participant

December 7, 2022 at 21:21

About the add to cart issue, try to add more than 3 products in the cart and you will see it.

#340851 Copied

effie_kyr

Participant

December 7, 2022 at 21:23

Add to cart:
https://prnt.sc/c7hMZvwJOyUk

#340852 Copied

effie_kyr

Participant

December 7, 2022 at 21:29

About the line-through on out of stock swatches, check this website where we have it enabled:
https://lovegeneration.gr/shop/new-collection/men-new-collection/pants-men-new-collection/tracksuit-crop-fc318-grey/

Please note we have bought about 20 XStore licenses so we’re checking all the websites where XStore is installed.

#340853 Copied

Rose Tyler

Support staff

December 8, 2022 at 08:35

Hello,

In this case, please post different questions from your different sites via separate topics on the forum.
To be able to help, we need temporary wp-admin and FTP access.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

1/ About add to cart – try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
If the problem is independent of plugins, we need access (wp-admin and FTP) to be able to take a closer look, because we do not have such a problem on our test site.

2/ Product variation that is ”Out of stock” can be displayed like this -http://prntscr.com/t21xou with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).
If this doesn’t work, provide access, so we can take a closer look.

Regards

#340888 Copied

effie_kyr

Participant

December 8, 2022 at 14:57

We are sending you access to the website with the cart problem

Please contact administrator
for this information.

#340940 Copied

effie_kyr

Participant

December 9, 2022 at 14:23

Hello, do you think you will be able to fix it today?

#341055 Copied

Rose Tyler

Support staff

December 9, 2022 at 14:26

This topic was passed to one of our technicians. I will let you know once get an answer.

Regards

#341057 Copied

Rose Tyler

Support staff

December 9, 2022 at 15:55

Please check the Private Content

Regards

Please contact administrator
for this information.

#341075 Copied

effie_kyr

Participant

December 9, 2022 at 19:29

Thank you very much for your immediate support. This is why we keep buying and using XStore on almost all Eshops we build!

#341093 Copied

Rose Tyler

Support staff

December 9, 2022 at 20:35

Thank you for your warm words!

Regards

#341097 Copied

effie_kyr

Participant

December 9, 2022 at 21:58

I am back because of the 2nd issue.
Do you mean that we need to have Hide out of stock products enabled in order to have out of stock variations swatches with line through?

#341106 Copied

Tony Rodriguez

Support staff

December 10, 2022 at 08:44

Hello, @effie_kyr,

No, you do not need to enable/check “Hide out of stock products from catalog” option in WooCommerce > Settings > Products > Inventory).

I have captured a video for you on my test site, please watch it completely for a better reference: https://www.veed.io/view/3df81815-fb54-4595-8ee1-f1e110ef53b8?sharingWidget=true&panel=share

Regards 8Themes Team.

#341130 Copied

effie_kyr

Participant

December 10, 2022 at 18:00

So we need to remove the price from the variation to have the line-through, correct? Shouldn’t it be working correctly by simply setting the product to out of stock?

#341160 Copied

Tony Rodriguez

Support staff

December 11, 2022 at 08:55

Hello, @effie_kyr,

1. Yes, Correct. You need to remove the price from the variation to have the line-through.

2.No, it is not working correctly by simply setting the product to out of stock because the “Line-thought” is a design/option of the Swatch Out Of Stock in Variation Swatches.

Regards 8Themes Team.

#341180 Copied

effie_kyr

Participant

December 12, 2022 at 09:41

Thank you very much! Have a nice day.

#341231 Copied

Tony Rodriguez

Support staff

December 12, 2022 at 09:45

Hello, @effie_kyr,

Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

Topic Closed.
Regards 8Themes Team.

#341233 Copied
Tagged: cart, customizer, loading, template, update, woocommerce, wordpress
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