Tony Rodriguez

Hello, @HUSSTLE

We are pleased to inform you that upon thorough review, both the Single Product page and the Shop Category pages on your website are displaying breadcrumbs correctly and they are fully functional. For your convenience, we have taken screenshots to illustrate this, which you can view at the following links:

– https://ibb.co/17Yzc6k
– https://ibb.co/K5X7k3v

We kindly ask that you revisit your site after clearing your browser’s cache to ensure that you are viewing the most recent updates.

Warm regards,
The 8Theme Team

Hello, @Azza,

I hope this message finds you well.

We appreciate you contacting us and bringing the issue on your website to our attention. To enable us to conduct a comprehensive review and offer an accurate resolution, we would be grateful if you could provide us with temporary administrative access to your WordPress site.

Please proceed with the following steps to grant us the necessary access:

1. Create a new user account with administrator rights through your website’s Dashboard.
2. Securely transmit the newly created username and password to us via the Private Content section, and include the specific page URL where the issue persists.

We would like to emphasize the importance of the following precautions:

– Ensure that you have a complete backup of your website before sharing access credentials. This measure is crucial for safeguarding your data.

In addition, if you could capture a video demonstrating the problem, it would significantly enhance our ability to diagnose the issue accurately. Please upload the video to a file-sharing platform, such as Streamable, and share the link with us.

We are committed to resolving your concerns promptly and efficiently. Thank you for your cooperation and trust in our team.

Yours sincerely,
The 8Themes Team

Hello, @Francesco,

1. We would like to inform you that the legacy Single Product Builder is accessible via the following navigation path: Xstore >> Theme Options >> WooCommerce >> Single Product Builder.

Conversely, we are pleased to announce the introduction of our New Single Product Builder, which has been included in our most recent updates. This innovative feature allows you to design a custom layout for the single product page using the Elementor page builder within our updated Single Product Builder. For detailed guidance, please consult our theme documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

2. If you do not want to use the new single product builder then simply leave it and you can create your single product page custom layout using the old builder of the single product page/

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Globe of Computer,

We are pleased to inform you that we have released a patch version designed to address the issue you have encountered, as detailed at the following link: https://prnt.sc/StJjkYFFQ_u2.

We kindly request that you apply the provided patch at your earliest convenience. We are confident that this will resolve the issue in question.

Should you require any further assistance or have any questions regarding the patch application, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Globe of Computer,

Regarding the Elementor update issue you’ve encountered, we kindly request that you revert to Elementor Version 3.17.0. Additionally, please ensure that the automatic updates for this plugin are disabled to prevent any further complications. This action is necessary due to a known issue with the latest version of Elementor.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Suit4u.co,

I hope this message finds you well.

We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

We appreciate your attention to this matter and are here to provide any further assistance you may require.

Best regards,
The 8Theme Team

Hello @Artibdfl,

Thank you for reaching out to us.

We would like to inform you that your recent request requires further clarification. To ensure that we can assist you effectively, we kindly ask that you provide a detailed description of the issue you are encountering, as well as your specific objectives or desired outcomes.

Additionally, for a more comprehensive understanding of the problem, we would appreciate it if you could capture a video demonstrating the issue. Once recorded, please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Your cooperation is greatly appreciated, and we look forward to resolving your concerns promptly.

Best Regards,
The 8Theme Team

Hello, @Suit4u.co,

I hope this message finds you well.

I am writing to follow up on the issue you reported with your website. After a thorough review of your site, I am pleased to report that the editing functions appear to be operating correctly. During my visit, I did not encounter any errors while making modifications to the website.

To assist you further, may I kindly request additional information regarding the specific problem you are experiencing? It would be extremely beneficial if you could capture a video demonstrating the issue and share it with us. This would greatly enhance our understanding of the problem and allow us to offer a more precise and effective resolution.

Additionally, for a comprehensive visual reference, please consult the image provided at the link below:
https://streamable.com/cd0vpn

We are committed to ensuring your complete satisfaction and are here to support you in resolving this matter promptly.

Yours sincerely,
The 8Themes Team

Hello, @jimmy-17,

I hope this message finds you well.

We would like to bring to your attention several critical enhancements that are required to improve the loading speed of your website. These optimizations include adjustments to CSS, serving static assets, and eliminating render-blocking resources.

To further enhance your site’s performance, we recommend the following actions:

1. Enable mobile caching to expedite page loading times on mobile devices.
2. Optimize images for mobile to ensure they are not unnecessarily large and slow to load.
3. Implement lazy loading for images and videos, which will load these elements only as they are needed.
4. Utilize a Content Delivery Network (CDN) to optimize image delivery, reducing latency and speeding up content distribution.
5. Improve the Time To First Byte (TTFB), which is the initial time taken for the server to respond to a user’s request.
6. Eliminate render-blocking resources, such as JavaScript and CSS, that can delay page rendering.
7. Reduce the overall page weight to minimize load times and enhance user experience.

For detailed instructions on how to implement these improvements, please refer to the following articles:

– Main Theme Options: https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
– How to Improve WP Rocket Settings with XStore: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
– How to Speed Up My Website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

These resources will guide you through the process of optimizing your site’s speed effectively.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Themes Team

Hello, @cindyloo,

Regarding the Elementor update issue you’ve encountered, we kindly request that you revert to Elementor Version 3.17.0. Additionally, please ensure that the automatic updates for this plugin are disabled to prevent any further complications. This action is necessary due to a known issue with the latest version of Elementor.

And about strange black frames around the site issue, please navigate to Xstore >> Theme Options and click on the publish button, after that check back to your site after clearing the browser cache.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Alyvalco,

We are delighted to inform you that the issue you reported has been successfully resolved. The root cause was identified as the improper setting of the “Contain” control box within the row design options. We have now adjusted this setting to “Theme default,” which has rectified the problem.

For further clarification and a comprehensive visual explanation, we invite you to view the instructional video provided at the links below:

– https://imgur.com/a/eXOYOVl
– https://imgur.com/a/4Vrpoip

Please note that you retain the option to modify the Control Box settings according to your preferences.

Should you have any further inquiries or require additional assistance, we encourage you to contact us without hesitation.

Yours sincerely,
The 8Themes Team

Hello, @HUSSTLE,

Thank you for reaching out to us.

We apologize for any inconvenience you may have experienced. It appears that the product URL you have provided returns a 404 error. Could you kindly provide us with an updated and accurate URL? Additionally, to assist us in better understanding the issue at hand, we would appreciate it if you could capture and share a screenshot. You may upload the screenshot to https://imgbb.com/ and then share the resulting link with us.

Furthermore, we have conducted a review of other product pages on your site and found them to be functioning correctly. For your reference, we have included screenshots of these pages in the private content area.

We look forward to your prompt response so that we may assist you further.

Best regards,
The 8Theme Team

Hello, @kbesley,

We hope this message finds you well. In order to address the issue you are experiencing, we kindly ask that you follow the outlined steps below:

1. We recommend that you switch to the XStore Parent theme if you are currently utilizing the XStore Child Theme on your website. This can be done by navigating to Appearance > Themes in your dashboard. Once you have made the switch, please clear your website’s cache and verify if the issue has been resolved. It is possible that the Child Theme may be contributing to the problem. We would appreciate it if you could inform us of the outcome.

Please ensure that you create a full backup of your website before making any changes.

2. We advise that you temporarily disable all third-party plugins, excluding those that are included with XStore (a list of which can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating these plugins, clear your browser’s cache and re-evaluate the situation. The cause of the issue may be one of the non-included plugins.

Should the problem persist, please maintain the deactivation of all third-party plugins on your website and provide us with authorization to conduct a thorough debugging process. This may involve deactivating plugins and reversing any customizations made on your site, enabling us to provide you with the necessary assistance.

Please ensure that you create a full backup of your website before making any changes.

We appreciate your cooperation and look forward to resolving your issue promptly.

Warm regards,
The 8Theme Team

Hello, @proyectoswebit,

If you want the CSS to apply exclusively to the home page, please follow these steps:

a)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
b)Replicate the following CSS code into the designated location.

.home .et_b_header-menu .menu li {
    color: #fff !important;
}
.home .sticky-on .et_b_header-menu .menu li {
    color: #000 !important;
}
.home .et_b_header-account.et_element-top-level > a svg {
    fill: #fff !important;
}
.home .sticky-on .et_b_header-account.et_element-top-level > a svg {
    fill: #000 !important;
}
.home .sticky-on .et_b_header-search.et_element-top-level .et_b_search-icon svg path {
    fill: #000 !important;
}
.home .sticky-on .et_b_header-wishlist.et_element-top-level > a svg path {
    fill: #000 !important;
}
.home .sticky-on .et_b_header-cart.et_element-top-level > a svg path {
    fill: #000 !important;
}

Note: You can change the color of the header elements as you desire.

If you have any additional questions or if there’s anything else I can assist you with, please don’t hesitate to reach out.

Yours Sincerely,
8Themes Team.

Hello, @Mac,

Thank you for reaching out to us.

To update the background image on the “About Us” page header, kindly proceed to your WordPress dashboard, then select Pages, and click on “About Us”. Once there, please edit the page using Elementor and locate the section that contains the header. Within the Style settings, you will have the option to alter the container’s background image.

For a comprehensive visual walkthrough, we invite you to view the instructional video at the following URL: https://streamable.com/d0l86n

Should you need to verify the dimensions of the image, you can do so by accessing the Style settings of the container. There you will find the “Image Resolution” option, which allows you to modify the size of the image accordingly.

For further visual assistance, please consult the image provided at this link: https://ibb.co/4pg96T7

Should you have any further inquiries or require additional assistance, please feel free to contact us at your convenience.

Yours sincerely,
The 8Themes Team