Tony Rodriguez

Hello, @thisov,

Thank you for reaching out to us.

Upon reviewing your website through an iPhone, we have observed that the video content is not functioning properly. To address this issue, we recommend that you utilize the MP4 video format, incorporating the H.264 video codec along with the AAC audio codec. Please proceed with this adjustment and inform us of the outcome.

Kind regards,
The 8Theme Team

Hello, @Melad,

Thank you for contacting us and for using XStore.

1/ We have carefully reviewed your request and upon examination, it appears that the issue you are experiencing is related to a cache problem on your end.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling it.

2/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

3/ Please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Radek,

I hope this message finds you well.

We would be grateful if you could provide us with the URL of the page where you are encountering the issue, along with a screenshot that illustrates the problem. This information will enable us to examine the situation and offer you the appropriate CSS code to address the matter.

For your convenience, screenshots can be uploaded to https://imgbb.com/, and the resulting links can be shared with us here.

Additionally, to facilitate a more thorough investigation, we kindly request that you create temporary wp-admin access and submit the credentials through our secure private content area. This measure will allow us to inspect your settings directly and gain a comprehensive understanding of the issue.

We strongly advise you to ensure that a complete backup of your website is taken before you proceed with these steps.

Your cooperation is highly appreciated, and we eagerly await your response.

Thank you for your attention to this matter.

Warm regards,
The 8Theme Team

Hello, @AlphaSolutions,

We hope this message finds you well.

We are writing to confirm that the issue you reported concerning your website has been successfully resolved. Upon investigation, we discovered that the problem stemmed from the ‘header overlap’ feature being enabled. We have since turned this feature off, which has rectified the issue.

For your reference, we have provided screenshots below that illustrate the resolution:

– [Screenshot 1](https://ibb.co/BqwbSt7)
– [Screenshot 2](https://ibb.co/fFYKZ4f)

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @AlphaSolutions,

I hope this message finds you well.

We kindly request that you temporarily deactivate all third-party plugins on your website, with the exception of those that are essential or recommended by the theme. Following this action, please clear your web browser’s cache and revisit your site to determine if the issue has been resolved.

It is possible that a conflict with one or more additional third-party plugins is causing the problem you are experiencing. Should deactivating these plugins rectify the issue, we advise you to reactivate each plugin individually. This step-by-step process will help identify the specific plugin responsible for the conflict. Once identified, we recommend contacting the plugin’s author for further assistance.

If the problem continues to persist, we would appreciate it if you could grant us temporary administrative access to your WordPress dashboard. This will enable us to conduct a more thorough investigation. You can provide us with the necessary credentials by creating a new user account with administrative privileges and sharing the username and password with us through the secure Private Content area.

Please note that it is crucial to back up your entire website before proceeding with the aforementioned steps. This precautionary measure ensures that your site’s integrity is maintained and that no data is lost during the troubleshooting process.

We are committed to assisting you in resolving this matter and look forward to your prompt response.

Yours sincerely,
The 8Themes Team

Hello, @proyectoswebit,

I hope this message finds you well.

1. We would like to provide you with guidance on how to modify the logo within the sticky header exclusively on the homepage of your website. To achieve this, you will need to create multiple headers and assign a specific header to the homepage by applying a conditional setting.

To assist you in this process, I have included links to images that will serve as a visual reference for the steps outlined below:

– [Image Guide 1](https://ibb.co/4Tpgw0n)
– [Image Guide 2](https://ibb.co/zJjzfWh)

Once you have set up the separate header, you can then designate the custom logo for the sticky header by navigating to:

Xstore >> Theme Options >> Header Builder >> Sticky Header

2. Furthermore, to ensure the desired aesthetic is reflected throughout your site, please insert the following CSS code into the designated area within your theme settings:

Navigate to:

Xstore >> Theme Options >> Theme Custom CSS >> Global CSS

And paste the following code:

:not(.home).et_b_header-search.et_element-top-level .et_b_search-icon span.et_b-icon svg {
    fill: #000 !important;
}

After applying the CSS code, please remember to clear your browser cache before reviewing the changes on your site.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @sethr,

We hope this message finds you well.

1) Should you desire to modify the color scheme of the buttons on your website, we kindly ask that you proceed to the “Theme Options” section, and then select “Styling/Colors.” Here, you will be able to make the necessary adjustments to the button settings. For further clarification and a step-by-step visual guide, please consult the image provided at the link below:
https://imgur.com/a/TTCvuwf

2) We appreciate you reaching out to us for support. To ensure we can offer the most effective assistance, we request that you share the URL of your website. Upon receipt of your website link, we will be in a position to craft a bespoke CSS code tailored to manage the color preferences for your cart and checkout processes.

We look forward to your response and are here to assist you with any further inquiries or needs you may have.

Yours sincerely,
The 8Themes Team

Hello, @mirko,

We are pleased to confirm that the code is functioning correctly. Should it meet your requirements, please feel free to continue utilizing it as is.

We hope you enjoy your experience with Xstore. Should you have any additional questions or concerns, please do not hesitate to initiate a new discussion topic. Our team is dedicated to providing you with assistance at any time.

Thank you for reaching out to us. We wish you a pleasant day.

Warm regards,
The 8Theme Team

Hello, @sethr,

We are delighted to inform you that our XStore theme includes features that enable you to construct a Product Archive. To do so, kindly adhere to the instructions below:

1. Access the WordPress dashboard.
2. Navigate to ‘XStore Builder’ and select ‘Product Archive’.
3. Proceed to edit the Product Archive.
4. While in Edit mode, begin by copying the section you intend to replicate.
5. Within the copied section, make the necessary adjustments to the Archive products and General settings, ensuring that the columns are configured to meet your specifications.
6. Verify the responsiveness of the Elementor, particularly in the mobile view, to ensure optimal display.
7. Once you have fine-tuned the settings, highlight the entire section.
8. Move to the ‘Advanced’ options, select ‘Responsive’, and opt to conceal the section on Desktop devices. This will ensure that the section is exclusively visible on Mobile devices.
9. When updating, include a condition to define the specific locations where the Product Archive should be displayed, such as on the shop page.

For a comprehensive visual walkthrough, please consult the images provided at the following links:
– https://imgur.com/a/FXPjaqT
– https://imgur.com/a/wWQqg9k
– https://imgur.com/a/RKZ8Wx7
– https://imgur.com/a/bNxLLoc

We also recommend reviewing the XStore theme documentation for additional insights. The documentation is accessible via this link:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Following these guidelines will enable you to tailor the Product Archive section to your preferences and guarantee its responsive functionality across various devices.

Yours sincerely,
The 8Themes Team

Hello, @Maciej Majchrzak,

We hope this message finds you well.

Upon thorough review, we must convey that our current XStore theme does not support the integration of custom elements subsequent to the “Add to Cart” action within the product archives.

We recognize the significance of this feature to you and value your eagerness to expand the capabilities of our theme. Although this particular function is not presently available, please be assured that we are committed to evolving our offerings in response to the valuable insights and suggestions we receive from our customers.

Should you desire personalized assistance, our developers are available to provide a customization service. To initiate this process, kindly visit the following link to submit your specific requirements: https://www.8theme.com/account/#etheme_customization_panel. Upon receipt of your request, we will prepare a comprehensive estimate for the customization work. Our aim is to craft a design that not only meets your expectations but also elevates the aesthetic and operational aspects of your website.

We thank you for your understanding and look forward to the opportunity to assist you further.

Yours sincerely,
The 8Themes Team

Hello, @Slavomir,

I hope this message finds you well.

We kindly request that you temporarily deactivate all third-party plugins on your website, with the exception of those that are required or recommended by the theme. Following this action, please clear your browser’s cache and revisit your site to see if the issue has been resolved.

It is possible that a conflict with one or more additional third-party plugins is causing the problem you are experiencing. Should deactivating these plugins rectify the issue, we then suggest reactivating each plugin individually to identify the specific plugin responsible for the conflict. Once identified, we recommend contacting the plugin’s author for further assistance.

In the event that the problem continues, we ask that you leave all third-party plugins deactivated and provide us with the necessary permissions to conduct a thorough investigation of your site. This process may involve deactivating plugins and reversing any customizations made on the site.

Please note that it is crucial to create a complete backup of your website before undertaking the aforementioned steps, as they may alter your site’s current state.

We appreciate your cooperation and understanding in this matter.

Yours sincerely,
The 8Themes Team

Hello, @khurram virk,

I hope this message finds you well.

We are pleased to inform you that we have completed the testing of the search functionality on your website. Our findings indicate that the majority of the Stock Keeping Units (SKUs) are operating correctly within the search parameters.

To ensure comprehensive support, we kindly request that you provide us with the URL of the specific product for which the SKU has been configured but is not appearing in the live search results. This will enable us to conduct a focused investigation on the particular product and work towards a prompt resolution.

We appreciate your cooperation in this matter and look forward to your prompt response.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

We are pleased to inform you that we have released a patch version designed to address the issue you have encountered, as detailed at the following link: https://prnt.sc/StJjkYFFQ_u2.

We kindly request that you apply the provided patch at your earliest convenience. We are confident that this will resolve the issue in question.

Should you require any further assistance or have any questions regarding the patch application, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @TheOne,

We are pleased to inform you that we have released a patch version designed to address the issue you have encountered, as detailed at the following link: https://prnt.sc/StJjkYFFQ_u2.

We kindly request that you apply the provided patch at your earliest convenience. We are confident that this will resolve the issue in question.

Should you require any further assistance or have any questions regarding the patch application, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @oceaneokio,

We are delighted to notify you that the issue you encountered has been successfully resolved. The problem stemmed from the utilization of an outdated version of the theme alongside the most recent version of the core plugin. To rectify this, we have updated your theme to the latest version, which has addressed the issue.

For your reference, please find a screenshot of the updated theme here: https://ibb.co/fG4nKzv

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team