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Sticky add to cart button not working on product pages

This topic has 2 replies, 2 voices, and was last updated 5 months ago ago by Tony Rodriguez

kbesley

Participant

December 5, 2023 at 17:18

Hello, I have an issue where I have selected the sticky add to cart option for single product pages. However this is not working and there is no sticky add to cart menu bar showing up.

Am I missing something at all?

Please, contact administrator
for this information.

#375804 Copied Theme version: 9.2.5 WooCommerce version: 8.3.1

1 Answer

Tony Rodriguez

Support staff

December 6, 2023 at 05:42

Hello, @kbesley,

We hope this message finds you well. In order to address the issue you are experiencing, we kindly ask that you follow the outlined steps below:

1. We recommend that you switch to the XStore Parent theme if you are currently utilizing the XStore Child Theme on your website. This can be done by navigating to Appearance > Themes in your dashboard. Once you have made the switch, please clear your website’s cache and verify if the issue has been resolved. It is possible that the Child Theme may be contributing to the problem. We would appreciate it if you could inform us of the outcome.

Please ensure that you create a full backup of your website before making any changes.

2. We advise that you temporarily disable all third-party plugins, excluding those that are included with XStore (a list of which can be found here: https://xstore.helpscoutdocs.com/article/36-included-plugins). After deactivating these plugins, clear your browser’s cache and re-evaluate the situation. The cause of the issue may be one of the non-included plugins.

Should the problem persist, please maintain the deactivation of all third-party plugins on your website and provide us with authorization to conduct a thorough debugging process. This may involve deactivating plugins and reversing any customizations made on your site, enabling us to provide you with the necessary assistance.

Please ensure that you create a full backup of your website before making any changes.

We appreciate your cooperation and look forward to resolving your issue promptly.

Warm regards,
The 8Theme Team

#375833 Copied
Tagged: fix woocommerce issues, product page issues, sticky add to cart button, woocommerce troubleshooting, wordpress templates
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