Tony Rodriguez

Hello, @Mac,

Thanks for your contact.

To assist you with this, I recommend referring to the XStore theme documentation, specifically the section related to the Email Page Builder. The documentation contains detailed information and instructions that will guide you through the process of uniformly editing the logo and contact information.

You can find the relevant information by visiting the documentation at: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

Unfortunately, it’s not possible to edit all the email content from the unified place, you have to edit each email layout separately.

If you have any additional questions or if there’s anything else I can assist you with, please don’t hesitate to reach out.

Yours Sincerely,
8Themes Team.

Hello, @Maciej Majchrzak,

I hope this message finds you well.

1) Availability of ‘Add to Cart’ Button for Cross-Sell Products in Mini-Cart

Upon careful examination of the issue you have brought to our attention, we must convey our regret that the current version of the XStore theme does not incorporate the feature you have requested. We recognize the inconvenience this may cause and extend our sincerest apologies for any disruption to your workflow.

2) Optimization of Layout Spacing Between Order Details and Cross-Sell Products on Cart/Checkout Page

In order to address the issue of excessive spacing on your cart/checkout page, we would appreciate the opportunity to examine the matter more closely. We kindly request that you grant us temporary administrative access to your website’s wp-admin area.

You may provide us with the necessary access by creating a new user account with administrative privileges through your WordPress Dashboard. Please submit the newly created username and password through our secure Private Content section.

We are committed to resolving these matters to your satisfaction and thank you for your cooperation.

Yours sincerely,
The 8Themes Team

Hello, @Mac,

Thank you for reaching out to us.

1) We are delighted to inform you that the technical issues affecting the ‘Contact Us’ and ‘About Us’ pages on your website have been successfully resolved. We recommend that you revisit your site to confirm the resolution. Please ensure to clear your browser cache if the problem persists, as this could be related to cached data. For further assistance, we have provided visual guides which can be accessed via the following links:
– https://ibb.co/qng9RHZ
– https://ibb.co/7jVLdX6

2) To modify the footer on your website, please proceed to the WordPress dashboard, then go to ‘Static Block’ and select ‘Footer’. From there, you can ‘Edit with page builder’ such as Elementor. Choose the specific column you wish to alter and, within the ‘Advanced’ settings, navigate to the layout section to adjust the margin and padding according to your preferences. A detailed visual guide is available at the link below for your convenience:
– https://ibb.co/c2Rr0vW

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Yours sincerely,
The 8Themes Team

Hello, @GTP,

Greetings from the 8Themes Team.

1. We would like to inform you that the positioning of the “Progress Bar” XStore widget can be customized to suit your preferences. You have the option to set it as Top Fixed, Bottom Fixed, or to integrate it within the Current Flow of your webpage. When utilizing the Current Flow configuration, you are afforded the flexibility to place the progress bar in your desired location by selecting the appropriate container section and positioning it accordingly.

For a comprehensive visual instruction on how to adjust these settings, we kindly direct you to the instructional video links provided below:

– [Video Guide 1](https://ibb.co/r4gbK5h)
– [Video Guide 2](https://ibb.co/PmdTncc)

2. Furthermore, by opting for the Bottom Fixed or Top Fixed positions, you can emulate the appearance of the “Progress Bar” as demonstrated in the sample we have shared with you.

Should you require any further assistance or have additional inquiries, please feel free to contact us at your earliest convenience. We are here to support you.

Yours sincerely,
The 8Themes Team

Hello, @proyectoswebit,

Thank you for reaching out to us.

To “Change the header elements color during scrolling,” kindly proceed with the following instructions:

1. Access the Theme Custom CSS:
a. Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
b. Insert the CSS code provided below into the specified area:

.et_b_header-menu .menu li {
    color: #fff !important;
}
.sticky-on .et_b_header-menu .menu li {
    color: #000 !important;
}
.et_b_header-account.et_element-top-level > a svg {
    fill: #fff !important;
}
.sticky-on .et_b_header-account.et_element-top-level > a svg {
    fill: #000 !important;
}
.sticky-on .et_b_header-search.et_element-top-level .et_b_search-icon svg path {
    fill: #000 !important;
}
.sticky-on .et_b_header-wishlist.et_element-top-level > a svg path {
    fill: #000 !important;
}
.sticky-on .et_b_header-cart.et_element-top-level > a svg path {
    fill: #000 !important;
}

For additional assistance, please refer to the visual guide available at the following links:
– https://ibb.co/V3BhHTn
– https://ibb.co/Gv8K3qz

Please note that you may customize the color of the header elements to your preference.

2. To add a separate logo for the sticky header, please follow these steps:

– Go to XStore >> Theme Options >> Header Builder >> Header Sticky >> Custom Sticky Logo.

For a comprehensive visual guide, visit the link below:
– https://ibb.co/XjzdtS0

Should you have any further inquiries or require additional support, please do not hesitate to contact us.

Yours sincerely,
The 8Themes Team

Hello, @GTP,

We confirm that you are correct; the feature in question is known as Scroll Snap.

Best Regards,
The 8Theme Team

Hello, @arnoldcampos,

I hope this message finds you well.

We regret to inform you that we are unable to access the WordPress Admin panel with the login credentials you have provided. For your reference, we have included a screenshot of the issue in the private content area of our correspondence.

Kindly verify the details and provide us with the correct and functional WordPress Admin login credentials at your earliest convenience.

Furthermore, we request that you provide screenshots of the specific strings that are not translating properly. You may upload these images to https://imgbb.com/ and share the direct URL with us.

We appreciate your prompt attention to these matters and look forward to resolving them swiftly.

Best regards,
The 8Theme Team

Hello, @aeroengineer54,

We are delighted to notify you that the lazy load feature has been deactivated for all elements on the homepage. As a result, your website is now functioning optimally.

For a comprehensive visual walkthrough, we invite you to view the instructional video at this link: https://streamable.com/1dqt1a

Should you have any further inquiries or require additional assistance, please feel free to contact us at your earliest convenience.

Yours sincerely,
The 8Themes Team

Hello, @Globe of Computer,

We hope this message finds you well.

Should you desire to remove the sorting option, we kindly ask that you adhere to the instructions provided below:

1. Navigate to “XStore” followed by “Theme Options,” then “Theme Custom CSS,” and finally select “Global CSS.”
2. Copy and paste the CSS code provided below into the appropriate field:

.woocommerce-ordering select {
    display: none;
}

For a comprehensive visual walkthrough, please consult the image available at the subsequent URL:
[https://ibb.co/QPcpvKk](https://ibb.co/QPcpvKk)

Should you require further assistance or have any additional inquiries, please feel free to contact us at your earliest convenience.

Yours sincerely,
The 8Themes Team

Hello, @musi,

We are delighted to inform you that the issue you encountered on your website has been successfully resolved. Upon investigation, we discovered that the problem stemmed from the use of the single product builder without incorporating the “Add to Cart” element within the builder layout. It is essential to note that variation options become selectable only when the “Add to Cart” button is present.

To rectify this, we have added the “Add to Cart” button to your layout, which has addressed the issue. For your reference, we have provided screenshots below that illustrate the solution:

– [Screenshot 1](https://ibb.co/TkgsqhY)
– [Screenshot 2](https://ibb.co/jwqWbsy)

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @beautyzone,

Thank you for your response.

2)Thank you for reaching out to us. To achieve this, please follow these steps:

a)Utilize the XStore “Filter product by Attribute” widget . Before these widgets, You must create the Attributes earlier.

b)Add the title, set the attribute, Display Type, and Query type.

For a more detailed visual guide, please refer to the image available at the following link:
https://ibb.co/Fs5Mrj2
https://ibb.co/VNPcJcj

4)After reviewing your request, we regret to inform you that there is currently no built-in option in our XStore theme to automatically move content to the correct description box across multiple categories via a line of code in the functions.php file.
You may post your request on our Taskboard at https://www.8theme.com/taskboard/. If it garners sufficient votes from other customers, our development team will consider incorporating it into one of the upcoming updates

5)To disable the lazy load effect, please adhere to the instructions below:

a. Open the ‘Edit Page with Elementor’.
b. Navigate to the ‘Settings of Element’ for each element.
c. Click on ‘Advanced’.
d. Select ‘XStore Ajaxify’.
e. Find the ‘Lazy loading’ option and set it to ‘Off’.
f. Update the settings to apply the changes.

NOTE: Please select any element other than the Container Section.

For a more detailed visual guide, please refer to the video available at the following link: https://streamable.com/m6sfq8

If you have any additional questions or if there’s anything else I can assist you with, please don’t hesitate to reach out.

Yours Sincerely,
8Themes Team.

Hello, @devprof,

Thank you for reaching out to us.

We kindly request that you verify whether you are operating the most recent version of our theme and the core plugin. If not, we urge you to update both to the latest versions and then reassess the situation.

For your convenience, you can review the theme’s update history at the following link:
https://xstore.8theme.com/update-history/

Guidance on updating the theme is available here:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Instructions for updating the plugin can be found at:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Should the issue persist after updating, we recommend deactivating all non-bundled third-party plugins, which you can identify here:
https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Additionally, please clear your browser’s cache before re-evaluating the issue. It is possible that one of the additional plugins is causing the problem.

If the problem remains unresolved, we would appreciate it if you could provide us with your site’s WP Admin URL and credentials, as well as the FTP login details. Please submit this information in the private content area of this topic, enabling us to investigate the matter further and assist you accordingly.

We look forward to your response and are here to support you every step of the way.

Best Regards,
The 8Theme Team

Hello, @GTP,

We appreciate your inquiry and can confirm your understanding is correct; the plugin in question is indeed required for the intended functionality.

Currently, our theme does not offer a Custom badges feature. However, we welcome you to submit this as a feature request on our taskboard for future consideration.

Thank you for your comprehension.

Best Regards,
The 8Theme Team

Hello, @Ramin,

We appreciate your inquiry and are here to assist you. To adjust the typography for the specified section, please proceed with the following instructions:

1. Access the ‘XStore’ menu, then select ‘Theme Options’ followed by ‘Typography’.
2. Within this area, you are able to modify both the ‘Body Typeface’ and the ‘Headings Typeface’ to your preference.

For further clarification and a visual walkthrough, we invite you to view the images provided at the links below:
– https://ibb.co/Ns3HKdD
– https://ibb.co/jJ2STss

Should you have any further questions or require additional assistance, please feel free to contact us at your earliest convenience.

Kind regards,
The 8Themes Team

Hello, @Tinashe,

I trust this message finds you in good health and spirits. We would like to extend our sincere thanks for selecting XStore as your website solution provider.

We understand that you are currently facing some technical difficulties, and we are here to assist you. Please proceed with the following troubleshooting steps:

1. Temporarily deactivate all non-essential third-party plugins on your website, retaining only those plugins that are required or recommended by the theme. After doing so, clear your browser’s cache and re-evaluate your website’s functionality. It is possible that an incompatibility with one or more third-party plugins is causing the issue. Should the problem be resolved by this action, we suggest reactivating the third-party plugins one at a time to pinpoint the source of the conflict. For any plugin-related issues, we recommend contacting the plugin’s author for dedicated support.

2. If you are utilizing a child theme, please switch to the parent theme temporarily to determine if the issue continues to occur.

3. Prior to proceeding with further troubleshooting, ensure that you have created a complete backup of your website.

4. For us to conduct a thorough investigation, we kindly request that you grant us debugging access. Please provide the necessary login credentials securely under the private content area.

5. To aid us in better understanding the issue, we would appreciate it if you could provide screenshots or a video that clearly illustrates the problem.

Your prompt attention and cooperation with these steps are invaluable to us in identifying and resolving the issue promptly.

We look forward to your response and are committed to providing you with the best possible support.

Warm regards,
The 8Theme Team