XStore Core plugin makes errors in my website

This topic has 7 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Azza

  • Avatar: Azza
    Azza
    Participant
    December 6, 2023 at 13:07

    hello there, the XStore Core plugin causes issues in my website; it shows an error and it doesn’t work
    i deactivate it and the the website return work

    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2023 at 14:02

    Hello, @Azza,

    I hope this message finds you well.

    We appreciate you contacting us and bringing the issue on your website to our attention. To enable us to conduct a comprehensive review and offer an accurate resolution, we would be grateful if you could provide us with temporary administrative access to your WordPress site.

    Please proceed with the following steps to grant us the necessary access:

    1. Create a new user account with administrator rights through your website’s Dashboard.
    2. Securely transmit the newly created username and password to us via the Private Content section, and include the specific page URL where the issue persists.

    We would like to emphasize the importance of the following precautions:

    – Ensure that you have a complete backup of your website before sharing access credentials. This measure is crucial for safeguarding your data.

    In addition, if you could capture a video demonstrating the problem, it would significantly enhance our ability to diagnose the issue accurately. Please upload the video to a file-sharing platform, such as Streamable, and share the link with us.

    We are committed to resolving your concerns promptly and efficiently. Thank you for your cooperation and trust in our team.

    Yours sincerely,
    The 8Themes Team

    Avatar: Azza
    Azza
    Participant
    December 6, 2023 at 15:21

    hello there i provide user and password for the admin use

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2023 at 15:32

    Hello, Azza,

    We would like to express our gratitude for your swift reply.

    Upon review, we have noticed that the login form is not present on the webpage, which prevents us from proceeding with the login process. To facilitate our work, we kindly request that you provide us with FTP access credentials.

    Additionally, we would like to inquire about the current PHP version in use. If it is above PHP 8.0, we respectfully ask that you consider downgrading it to PHP 8.0 to ensure compatibility with our requirements.

    Thank you for your attention to these matters.

    Yours sincerely,
    The 8Themes Team

    Please contact administrator
    for this information.
    Avatar: Azza
    Azza
    Participant
    December 6, 2023 at 15:54

    I have succesfully changed the php version to 8.0

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2023 at 16:13

    Hello, Azza,

    We appreciate you bringing this to our attention.

    Should you have any further inquiries or issues, please feel free to contact us at your convenience. Our customer support team is readily available to provide you with the necessary assistance.

    Yours sincerely,
    The 8Themes Team

    Avatar: Azza
    Azza
    Participant
    December 6, 2023 at 16:17

    i am happy to say that the website is working fine now

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The issue related to '‘XStore Core plugin makes errors in my website’' has been successfully resolved, and the topic is now closed for further responses

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