The home icon is present on the home page but absent on other pages, please let me know how to make

This topic has 9 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: oceaneokio
    oceaneokio
    Participant
    December 5, 2023 at 05:31

    Hello
    the home icon is present on the home page but absent on other pages, please let me know how to make it present on all pages

    Bnne reception

    https://i.ibb.co/tPY2Mr1/aaaaccc.jpg

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 5, 2023 at 11:43

    Hello, @oceaneokio,

    I hope this message finds you well.

    We appreciate you reaching out to us for assistance. Upon reviewing your website, we have observed that it is currently operating on an outdated version of our theme (9.1.14) and the core plugin. To ensure optimal performance and security, we kindly request that you proceed with updating both the theme and the core plugin to the latest versions available.

    For your convenience, you can find the theme’s update history at the following link:
    https://xstore.8theme.com/update-history/

    Guidance on how to update the theme is provided here:
    https://xstore.helpscoutdocs.com/article/63-theme-update

    Instructions for updating the plugin can be found at:
    https://xstore.helpscoutdocs.com/article/37-plugins-update

    After completing the updates, please clear your website’s cache and recheck the functionality. Should the issue remain unresolved, we suggest temporarily deactivating all third-party plugins that are not bundled with our theme. You can identify these non-bundled plugins via this link:
    https://xstore.helpscoutdocs.com/article/36-included-plugins

    Furthermore, we recommend clearing your browser’s cache before reassessing the issue, as it is possible that an additional plugin may be contributing to the problem.

    Before proceeding with any updates, please ensure that you have taken a complete backup of your site to prevent any potential data loss.

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: oceaneokio
    oceaneokio
    Participant
    December 6, 2023 at 00:58

    Hello
    I read your comment carefully and made the necessary update.

    I didn’t see any difference and the icon is still not present on the other pages, except the home page.

    https://i.ibb.co/tPY2Mr1/aaaaccc.jpg

    Good reception

    Please contact administrator
    for this information.
    Avatar: oceaneokio
    oceaneokio
    Participant
    December 6, 2023 at 02:53

    Hello,

    The update brought problems on the website, the updates XStore Core are not reliable.
    🚀 Sales Booster
    A critical error has occurred on this site. Please check your site administration email inbox for more information.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2023 at 12:19

    Hello, @oceaneokio,

    We hope this message finds you well.

    1. We are writing to confirm that the issue you reported with your website has been successfully resolved. To observe the changes, we kindly ask that you clear your browser’s cache and revisit your site.

    The root of the problem was traced to the “FontAwesome Support” being disabled within the “Xstore >> Theme Options >> Speed Optimization” section of your site’s settings. We have rectified this by enabling FontAwesome Support to version 5, which has addressed the issue. For your reference, we have included screenshots below that illustrate the adjustments made:

    – [Screenshot 1](https://ibb.co/KrqppB5)
    – [Screenshot 2](https://ibb.co/6n9PdY4)
    – [Screenshot 3](https://ibb.co/g7n6Ssr)

    2. Additionally, we have verified that your site is functioning correctly and is free of any critical errors. The provided screenshots also serve as evidence of the site’s current operational status.

    Please take a moment to review your site after clearing the cache, and do not hesitate to reach out if you require further assistance.

    Warm regards,
    The 8Theme Team

    Avatar: oceaneokio
    oceaneokio
    Participant
    December 7, 2023 at 00:33

    https://i.ibb.co/PjLVX51/booster.jpg

    Hello

    apparently the problem persists
    i still don’t have access to the settings

    Good reception

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 7, 2023 at 06:10

    Hello, @oceaneokio,

    We are delighted to notify you that the issue you encountered has been successfully resolved. The problem stemmed from the utilization of an outdated version of the theme alongside the most recent version of the core plugin. To rectify this, we have updated your theme to the latest version, which has addressed the issue.

    For your reference, please find a screenshot of the updated theme here: https://ibb.co/fG4nKzv

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: oceaneokio
    oceaneokio
    Participant
    December 7, 2023 at 08:00

    Hello Tony Rodríguez
    Thank you for making the necessary arrangements, I feel more reassured knowing that.

    Thank you for your help.
    Good reception

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 7, 2023 at 08:45

    Hello, @oceaneokio,

    We sincerely appreciate your positive feedback and are pleased to know that the arrangements have provided you with reassurance. Should you require further information or assistance, please do not hesitate to contact us.

    We are grateful for your kind words.

    Warm regards,
    The 8Theme Team

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The issue related to '‘the home icon is present on the home page but absent on other pages, please let me know how to make’' has been successfully resolved, and the topic is now closed for further responses

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