Media and options not installed. Mobile version doesn’t work properly

This topic has 8 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Suit4u.co
    Suit4u.co
    Participant
    December 5, 2023 at 21:09

    Hi there,
    I have tried to import the fashion 02 demo and start playing around but every time I have some errors.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2023 at 07:46

    Hello, @Suit4u.co,

    I hope this message finds you well.

    We are eager to provide you with the necessary support; however, we have encountered an issue with the login credentials previously supplied, as they appear to be non-functional. To facilitate a swift and efficient resolution, we kindly request that you reconfirm the correct login information using the format provided below:

    – WP Admin URL:
    – WP Admin Username:
    – WP Admin Password:

    Additionally, for your convenience, we have prepared a visual guide that can be accessed via the following link: under the private content area

    To further assist us in understanding the specific issue you are facing, we would greatly appreciate it if you could create a video demonstrating the problem and share it with us. This will enable us to examine the matter closely and offer a tailored solution to address your concern.

    Should you prefer, you are also welcome to provide images or videos that highlight the issue in question.

    We thank you in advance for your cooperation and look forward to your prompt response.

    Yours sincerely,
    The 8Themes Team

    Best regards,
    The 8Themes Team

    Please contact administrator
    for this information.
    Avatar: Suit4u.co
    Suit4u.co
    Participant
    December 6, 2023 at 08:37

    Sorry about this, please find the new credentials

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2023 at 10:11

    Hello, @Suit4u.co,

    I hope this message finds you well.

    I am writing to follow up on the issue you reported with your website. After a thorough review of your site, I am pleased to report that the editing functions appear to be operating correctly. During my visit, I did not encounter any errors while making modifications to the website.

    To assist you further, may I kindly request additional information regarding the specific problem you are experiencing? It would be extremely beneficial if you could capture a video demonstrating the issue and share it with us. This would greatly enhance our understanding of the problem and allow us to offer a more precise and effective resolution.

    Additionally, for a comprehensive visual reference, please consult the image provided at the link below:
    https://streamable.com/cd0vpn

    We are committed to ensuring your complete satisfaction and are here to support you in resolving this matter promptly.

    Yours sincerely,
    The 8Themes Team

    Avatar: Suit4u.co
    Suit4u.co
    Participant
    December 6, 2023 at 10:22

    The website loads fine on the desktop, but on the mobile it looks odd and the home page is not loading as first. I have clear the cache, cookies etc.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2023 at 12:44

    Hello, @Suit4u.co,

    I hope this message finds you well.

    We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

    Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

    Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

    We appreciate your attention to this matter and are here to provide any further assistance you may require.

    Best regards,
    The 8Theme Team

    Avatar: Suit4u.co
    Suit4u.co
    Participant
    December 6, 2023 at 12:49

    Ok, thank you for an update. What is the AMP plugin responsible for? Do I need to have it or is not necessary to have it at all?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 6, 2023 at 12:57

    Hello, @Suit4u.co,

    We kindly invite you to peruse the comprehensive information regarding the Xstore AMP plugin, which is available in our theme documentation. You can access it at the following link: https://xstore.helpscoutdocs.com/category/112-amp-plugin

    Best regards,
    The 8Theme Team

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The issue related to '‘Media and options not installed. Mobile version doesn’t work properly’' has been successfully resolved, and the topic is now closed for further responses

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