Error – Pro elements plugin crashed site

This topic has 4 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: TheOne
    TheOne
    Participant
    December 5, 2023 at 13:14

    Hello,

    It happend now at least 5 times in the last few weeks. The plugin “pro elements” caused my site to break with a error site-logo.php – picture in private. Than i deactivated the plugin – waited a bit and enable it again.

    Please take a look,

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 13:23

    Hello, TheOne,

    About the issue you’ve encountered, we kindly request that you revert to Elementor Version 3.17.0. Additionally, please ensure that the automatic updates for this plugin are disabled to prevent any further complications. This action is necessary due to a known issue with the latest version of Elementor.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: TheOne
    TheOne
    Participant
    December 6, 2023 at 21:26

    Hello,

    I rolled back to 3.17.0. I decided to renew the design for the footer (static block). Everytime i changed something and pressed save, the site crashed. Than again i deactivated the plugin – waited a bit and enable it again – back to normal. Rollback didn’t do anything – in fact i think it was worse.

    Wait for the update i guess?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 7, 2023 at 06:31

    Hello, @TheOne,

    We are pleased to inform you that we have released a patch version designed to address the issue you have encountered, as detailed at the following link: https://prnt.sc/StJjkYFFQ_u2.

    We kindly request that you apply the provided patch at your earliest convenience. We are confident that this will resolve the issue in question.

    Should you require any further assistance or have any questions regarding the patch application, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

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